行銷業務部經理（國際級精品酒店）

業務經理負責帶領及管理各項與企業銷售業務和市場相關的業務行為。該職位為企業客戶的聯絡窗口，全力貢獻以增加業務，確保各項業務行為皆符合銷售策略，並滿足個人及酒店的業績分配與目標，以提高利潤。 1.規劃和管理國內和海外各企業客戶的業績目標。 2.制訂針對業務範圍內的各家企業的銷售行動計劃。 3.透過與知名客戶發展並維持良好關係來產生業務，強化公司的潛在收入，主動判別並招攬新業務，以實現個人和酒店業績目標。 4.開發建立目標市場內的關係，以加強並擴大客戶群以獲得銷售機會。 5.維護企業/聯絡人資料、重要資訊和銷售活動。確保及時更新各項資訊並安全保存。 6.搜尋並更新市場趨勢、競爭對手、客戶和顧客等相關知識。針對競爭對手的優勢和劣勢進行分析、實行業務計畫以獲得更高的市場占比。 7.確保銷售方案內包含餐飲、宴會及各項酒店服務。 8.協助達成年度營運目標，以滿足並超越預算預期。透過增加收入、控制開支並為業主和酒店提供投資回報來確保成功的績效。 9.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 10.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 The Sales Manager is responsible for leading and managing all sales activities pertaining to corporate sales accounts and markets. The individual acts as the point of contact for corporate sales clients, highly contributing to business generation, ensuring that all direct sales activities align with the Sales strategies and that both individual and hotel's quotas and goals are met to maximize profit generation. 1.Plans and manages sales goals for all corporate accounts, both local and overseas. 2.Develop sales action plans to target corporate in the assigned area as discussed and instructed by Director of Sales and EAM of Sales & Marketing. 3.Proactively identify, qualify, and solicit new business to achieve personal and hotel revenue goals by building network and relationships with higher-profile clientele to generate sales leads, optimizing potential revenue for the company. 4.Develop relationships within target market community to strengthen and expand customer base for sales opportunities. 5.Maintains an updated company/contact profile, key information and sales activities. Ensuring that all information should be updated on a timely basis and kept securely. 6.Develop and maintain knowledge of market trend, competition, clients and guests. Perform competitive analysis on competitor's strengths and weaknesses to implement sales projects to gain higher market shares. 7.Ensure sales activities focus on all facilities including Food and Beverage, Catering, Spa, inclusive of all experiences. 8.Assist in achieving the annual operating budget to meet and exceed budget expectations. Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the property owner and the hotel. 9.Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 10.Handling complaints and resolving service ‘Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction. 11.Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.