Senior Facilities Manager

What this job involves The Site Service Manager will (lead a team to) manage the day-to-day client activities for the assigned property/facility, and be the on-site key point of contact for key stakeholders and/or Client. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. What this job involves: People Management Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer Manage and coach team Develop and sustain a high-quality well motivated team Ensure high staff morale, trust and work ethics Build and maintain an environment that supports teamwork, co-operation and performance excellence within team Mentor and enable Training & Development of team members Client/Stakeholder Management Proactively engage stakeholders to ensure that on site client’s expectations are met Build and develop effective client / stakeholder relationships across multiple levels of the organization On-site key point of contact for Facilities in the client’s premises Procurement & Vendor Management Ensure vendors are well-managed, delivering services on time and within budget Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice Contracts Management Plan and manage all contracts to ensure that they are professionally delivered at the right costs Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed Ensure contracts are continually assessed to deliver best value to the client Finance Management Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics Ensure financial processes are followed at all times Health & Safety Management Ensure the provision of a safe working environment Ensure compliance with statutory regulations on fire, health and safety standards Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Implement building procedures and performance measures and ensure they are maintained at all times Ensure all Critical Environment (CEM) requirements are met Review existing operations regularly to reduce costs and improve operational standards 24/7 emergency call support and site attendance is required Risk Management Ensure a property risk management program including audits is implemented and maintained Ensure disaster recovering and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct Achieve Key Performance Indicators and Service Level Agreement targets Required Skills and Experience: Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener Passion for quality – has an eye for detail to make sure the best delivery of services Self-motivated; confident & energetic Ability to effectively deal with stressful situations Flexible – able to adapt to rapidly changing situations Strongly goal-oriented – able to focus on meeting all performance targets Is a team player – able to cooperate and work well with others to meet targets Proven ability to initiate and follow through with improvement initiatives Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo