[Lalamove] Operations Manager 營運經理

在 Lalamove 每天有數百萬名司機與客戶透過我們的平台彼此連結，完成重要的運送任務。自 2013 年以來，我們正面迎戰物流產業的挑戰，致力於為全球的配送需求找出最創新的解決方案。 我們正全速前進，希望讓 Lalamove 成為「物流」的代名詞，以提升日常運輸效率為目標。目前我們已在亞洲、拉丁美洲與中東大幅拓展，並準備將我們推向全球。而我們需要您的加入，一起實現這個目標！ 職務說明 : 作為 Driver Operations Manager（夥伴營運經理），您將扮演關鍵角色，帶領團隊建立高效且可成長的司機夥伴營運機制。我們相信，穩定且具彈性的司機供給，是推動 Lalamove 持續成長的關鍵。透過制度化流程、數據驅動決策與團隊領導力，您將提升平台運能，同時強化 Lalamove 的營運核心。 工作內容包含 : <核心職責> • 營運標準制定： 建立、執行並優化標準作業流程與政策，解決平台營運問題，進而提升整體營運效率。 • 績效管理：持續追蹤團隊績效及服務品質，並即時進行調整與優化。 • 團隊管理： 建立並管理營運團隊，持續提升團隊效能。 <管理範疇與團隊任務> • 司機招募與培訓：持續推動司機招募與註冊流程，確保供給穩定且效率良好。 • 司機經營策略制定與執行：透過數據洞察，推動多元行銷方案，提升司機接單活躍度、優化營運效率，強化司機黏著度與降低流失風險。 • 社群與夥伴關係管理：主導與司機夥伴的溝通、訓練、線上社群經營及行銷、互動活動與多項營運專案，建立信任與提升忠誠度。 <About Lalamove> At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. <`What you'll do> You will be leading the Driver Operations Team and as a Driver Operations Manager, you will present, • Driver operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently scheduling and training and effectively retaining drivers on the platform. • Community management: actively moderate (bring people together), leverage, incentify and rule the driver community to shape the best service quality to users and the best worth for drivers. • Driver operations standards: identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues. • Talent acquisition and management: build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions. <What we seek> • Leadership skills to deal with a large and diverse driver community. You have an enthusiastic attitude and are passionate about making our communities grow. You view every support interaction as a chance to impact our riders and driver partners in a positive way. • Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality. • Strong integrity to make the best decisions for the company in every situation and stand firm without compromising. • Data and performance-driven to identify leverages and make the best decisions for the business in every situation. <What you'll need> • Degree holder with at least 2 years of operational/leadership experience, preferably in a logistics or on-demand delivery or ride-sharing environment - Knowledge and understanding of mobile and web technologies. • Fluent in English.