69238_Account Technical Assistant Manager

Purpose of Position: Serves as the customer’s primary technical point of contact and ensures their overall satisfaction with the products, services, and technical support provided by Corning Key Responsibilities: 【Customer issue resolution】 • Identify and define problem clearly to differentiate facts from opinions Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results • Identify customer returned issues and clarify the responsibility for approval of compensation • Resolve, clarify and suggest disposition of returns for manufacturing and quality action • Set up priority, track and follow-up until the issues are resolved • Present customer issues to Corning internal Engineering and Quality review; report • Corning investigations to customer MFG and Quality 【Corning's product and value delivery】 • Identify overall / product trend / technology trend / needs in glass with customers Promote Corning's technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns • Develop and document through understanding of customers’ processes from a product design development and manufacturing perspective • Lead model design in qualification process at customer side • Work with CT/ENG.  for model analysis and rational spec setting • Find out engineering technical support resources and develop communication channels between Corning and assigned customers • Coordinate customer quality & technical audit and customer visit • Lead customer and Corning resources to achieve R&D and MFG joint project target 【Customer relationship engagement and network establishment】 • Establish strong linkage with customers and account managers to align with account strategy • Build strong multi-level relationships with key persons on customer side Required Skills: • Ability to work at the intersection of project and functional group • Strong technical / analytical skills, detail oriented • Strong teamwork oriented • Communication and engagement skills for maintaining customer relationships • Fluency in the English language • Domestic travel and flexible working time