【GQ】DEMQRA HBM RMA (Returned Material Authorization) Engineer 客退分析工程師

Apply here: https://micron.wd1.myworkdayjobs.com/External/job/Taichung---Fab-16-Taiwan/DEMQRA-HBM-RMA--Returned-Material-Authorization--Engineer_JR82031 As a DRAM and Emerging Memory Quality and Reliability Assurance (DEMQRA) Returned Material Authorization (RMA) at Micron Technology, Inc., we will be responsible for overseeing and tracking the formal Failure Analysis (FA) of customer-returned product. We will summarize analysis at the electrical and physical level, identifying root cause, and establishing an associated containment plan. In this role, we will work with various engineering and manufacturing groups to evaluate and implement corrective actions (CAs) for the identified issues. We will also be required to regularly communicate FA results to customers as well as other Micron engineering and manufacturing teams. Additionally, we will need to sustain knowledge of device capabilities and characteristics along with a basic understanding of the associated manufacturing processes. The DEMQRA RMA Engineer must demonstrate the ability to handle multiple customers and deal with multiple issues at one time, while providing detailed and timely follow-up between all applicable internal organizations at Micron. Responsibilities And Tasks Manage FA of Customer Concerns • Understand the customer complaint as it relates to the DRAM component or module • When not already provided, initiate contact with customer or customer representative to identify specific failing conditions • Oversee and direct initial bench level, system level, and ATE level analysis and interpret results • Coordinate detailed component level analysis (electrical (EFA) and physical (PFA)) and interpret results Manage Communication of Results with Manufacturing and Engineering Teams • Review feedback/Corrective Action (CA) from various manufacturing areas • Ask follow-up questions as necessary to provide an adequate customer response • Translate results to a customer friendly format • Analyze data from various sources for trends and variations • Communicate the needed process improvements Provide FA Reports to External Customers • Summarize the RMA background and FA results • Identify the root cause and potential improvements for use in reports • Identify and provide containment information associated risk assessment • Generate both interim and final FA reports for customer consumption • Provide customer support for ongoing questions/concerns related to the FA report Maintain Knowledge of Device Capabilities and Characteristics • Understand the latest process technology • Recognize differences from previous technology nodes with the associated risks • Understand the datasheet specifications for each device • Stay up-to-date on common customer DRAM applications • Partner with field support teams to understand ongoing customer status Qualifications & Skills • Good in English Listening/Speaking/Reading/Writing. • Basic understanding of DRAM/motherboard/CPU architecture and operation. • Basic understanding of CMOS process and NMOS, PMOS operation. • Basic understanding of electronic circuit. • Self-confidence in speaking and chairing a meeting