25909066 HR Benefit program operations, Analyst, Taipei, Taiwan

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. The Benefit OPS Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.ntain these standards. Key Roles and Responsibilities : Sound knowledge of country corporate benefits & Statutory Benefits of Taiwan including operational activities. Expertise in the administration of Defined Contribution and Defined Benefit pension plans within the country . Proficiency in managing the statutory benefits applicable in the country. Understanding of the processing related to salary benefits, corporate benefits, and allowances applicable in the company. Group Long Term Disability Income Insurance -Payment & Booking for payment and cost allocation; Prepare insurance premium calculation data and subscriber data to vendor. Prepare insurance premium calculation data and subscriber data to vendor. Survivor Benefit Plan -Budget PO creation and monthly payment, booking for cost allocation, Upload employee salary related information to pension system. Feedback to inquiries from HR and employee for compensation and equity related including stock award related, DRS related, forfeiture letter and etc. CGMJ/CBNA accounting, mobility accounting related including reclass for tax reserve and director expense. Booking for expat/former expat income/National Tax/1st Provisional/2nd Provisional tax payment. For equity payment, proceed population check before payment/send payment data and booking data to Payroll team/send payment detail to region. Send commuting fee data related to employee route change requests, retirement, and reinstatement to Payroll Inc. for settlement. EIB submission and get CEMP approval. For SBP and GLTD insurance process, Employee data management in Nissay (pension management vendor) website. Daily workday report downloads. Ensures that the processes are performed in accordance with set procedures and in compliance with the corporate governance. Accountable for ensuring processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics. Actively participates in and delivers on actions from huddles and team meetings. Escalates issues to the Manager/Team leaders and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure.