【Amazon】 E-Commerce Specialist

★｜About the Role We are seeking an experienced and strategic E-Commerce Operations Specialist / Management Trainee to lead our e-commerce operations in the home furnishings sector. This role will be responsible for managing and optimizing Amazon and Wayfair channels (and potentially other platforms in the future), ensuring smooth end-to-end operations from product setup to post-purchase experience. You will work closely with cross-functional teams to drive business growth, manage the complexity of SKUs and customization, and deliver a consistent, seamless customer journey. ★｜Key Responsibilities • Manage daily operations of Amazon and Wayfair stores, including product listings, inventory synchronization, order fulfillment, and customer service • Optimize product pages to ensure clear descriptions and accurate customization options, while collaborating with advertising and marketing teams to enhance visual quality and SEO performance • Handle the complexity of product specifications and configurations (e.g., sizes, colors, installation methods, automation), ensuring accurate data flow across all systems • Oversee inventory visibility across warehouses, FBA, and drop-shipping partners to reduce lead times and improve delivery accuracy • Monitor the health and performance of Amazon and Wayfair store accounts, ensuring compliance and promptly addressing issues (e.g., product delistings, policy flags) • Collaborate cross-functionally to plan and execute promotional strategies and advertising campaigns (e.g., Amazon PPC, Wayfair sales events) • Analyze sales data, gross margins, and customer feedback to improve conversion rates and reduce return rates • Work with product development and manufacturing teams to align operations planning with new product launches and seasonal marketing initiatives • Establish and optimize SOPs for shipping, order routing, customized order handling, and customer service processes • Evaluate and implement tools or automation solutions to enhance operational efficiency and accuracy ★｜Requirements • Minimum 2 years of e-commerce operations experience in the North American market, with priority given to candidates experienced in Amazon and Wayfair platforms • Background in home décor, customized products, or related industries is a plus • Proficient in Amazon Seller Central (FBA & FBM), Wayfair back-end management, and third-party integration tools • Skilled in managing high-variation, high-SKU product catalogs with strong organizational abilities • Data-driven mindset with proficiency in Excel / Google Sheets / Helium 10 / AI tools • Experience in cross-functional collaboration and managing external partners (e.g., 3PLs, listing specialists, advertising agencies) ★｜Team Culture We operate with a “Data Management × Market-Driven Mindset”, staying attuned to and empathetic toward user needs, continuously enhancing experiences and driving product innovation. Our team maintains high standards in work ethic, cross-functional collaboration, and international coordination: focusing on results, solving challenges together, delivering on time, and taking full accountability for goals.