292162 Customer Quality Specialist

Job Purpose: This position is responsible to support customer quality activities in Taiwan includes coordination of electronic customer nonconformance investigations, quality management implementation, customer surveys, quality data programs (SPC/SQC) and overall support to ensure our products’ quality aligns with customers’ expectations. Your Role: • Complete and coordinate customer surveys, questionnaires and quality data inquiries including custom customer reports. • Coordinate and arrange customer audits with sales accounts and Operations teams. Support or coordinate internal audits for plants within Taiwan. • Coordinate and prepare for customer audits of other global plants outside of Taiwan for Taiwan customers. • Pull data to analyze and report quality metrics. • Attend customer meetings for complaints and coordinate resolution to meet customer’s expectations. • Attend customer meetings to support customer process issues and resolution. • Provide technical support and direction to complaint investigators for customer quality issues. Support task forces for critical customer quality issues. • Develop and support data and communication for Process Change Notification to local customers • Prepare quality data package and present or support sales for new business opportunities • Generate reports, charts for management, charts for Quality Stand-downs and audits, and for customer inquiries. • Take direction and implement improvements for quality performance proactive initiatives • Support metrics and quality programs that enhance customer satisfaction to support Semiconductor Materials business development. • Work closely with cross functional teams globally to achieve business and quality targets. • Regular/Urgent DRB review (local Discrepancy Review Board) • Execute SPC/SQC, control limit review and OOC/OOT investigation • SPC/SQC requirement Other activities which are related to quality scope by tasks allocated as needs, in terms of:  QM Data and PU;  LIMS/Labware Admin  Data base, analysis tool (excel, Minitab, Tableau, NWQA..)/SPC/ DRB  Quarterly SQC report (L-VM TW, and buy/resell in Asia) for customers  All kinds of Customer Survey Coordinator for all BUs in L-VM  Data Coordinator for Product Traceability and iSTAR offering (TSMC) Who You Are: • 5 years’ minimum in chemical or semiconductor industry in quality role or similar • Knowledge of ISO 9001 QMS Requirements; plus reference for the IATF 16949 • Problem solving skills such as RCA, 8D, 5Why’s • Familiarity with FMEA’s and Control Plans • Proficiency with Word, Excel, Powerpoint, Mind Manager; plus reference for NWQA, SAP • Knowledge of LIMS, 6 sigma a plus • Good English communication skills both written and verbal • Confidence interacting with customers