你是那種訂飯店比訂手搖還俐落的人嗎?
你知道哪間飯店的交通最順、條件最優,還能談到一個漂亮數字?
我們正在找尋擅長國際溝通,能讓整趟旅程住得舒適、花得值得、流程順得像滑軌的飯店訂房操作小達人來加入我們的團隊。
▼如果你有以下特質,歡迎加入我們一起打造無懈可擊的旅遊體驗 ▼
◆Detail-oriented and highly responsible
細心、有責任感,處理細節不馬虎
◇Great communicator with decent written/verbal English ability
中英文書信與口語溝通能力佳
◆ Enjoys working with systems and handling multiple tasks
樂於使用系統、可同時處理多件事務也不慌張
◇Has interest in travel/hospitality industry
對旅遊或飯店產業有高度熱情
◆Experience in hotel booking, travel operations, or tourism-related fields is a plus!
具備旅遊業、訂房或相關經驗者尤佳,但有熱情我們也歡迎!
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【Your Daily Missions|你的任務】
1️⃣ 安排歐洲飯店的靈魂工程師!
每天透過公司內部系統處理歐洲各地的飯店預訂,動動手指就能讓旅程更完美!
Responsible for handling hotel reservations to European destinations using our in-house computer systems.
2️⃣ 國際溝通小能手
與世界各地同事&飯店窗口保持聯繫,中英文來回切換也不怕,信件、電話都難不倒你。
Written/Verbal communication with our worldwide office/departments and directly with hotels.
3️⃣ 飯店推薦王
客戶開口,你就知道該推薦哪家飯店最對味!預算、地點、星級安排通通在你掌握中。
Select suitable hotel suggestions based on our Clients/Sales requirements.
4️⃣ 精打細算的議價高手
和飯店討價還價你最會,替團隊談出好條件、好價格,打造性價比最高的行程提案!
Negotiate rates and conditions to ensure hotel proposals are competitive.
5️⃣ 掌握時程進度王
你會緊盯確認時限,隨時跟進進度,也幫忙把成本控得剛剛好!
Meeting deadlines, monitoring hotel confirmations and cost control
6️⃣ 突發狀況處理隊長
臨時變動你不慌不忙,快速處理、即時通知,讓旅程不中斷,團隊都安心!
Problem solving and circulating hotel alerts to concern parties.
馬上應徵,讓我們一起創造更多精彩!
Apply now and let's create more amazing journeys together!
★ 加入我們,開啟你的旅遊精彩篇章! ★
我們正在尋找熱情、細心、擅長溝通的你,
一起將更多美好的旅遊體驗帶給世界!
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1️⃣ 協助業務團隊處理與旅遊同業之間的出團相關事宜。
Assist the Sales Team in managing tour arrangements with travel industry partners.
2️⃣ 公司內部系統操作:資料輸入、查詢、核對,以及一般文書處理。
Operate the internal company system: data entry, search, verification, and general administrative tasks.
3️⃣ 跨部門協調與溝通,確保流程順暢。
Coordinate and communicate with other related departments within the group to ensure smooth operations.
4️⃣ 維持良好關係,與旅遊同業保持聯繫。
Maintain strong relationships and stay connected with travel industry partners.
馬上應徵,讓我們一起創造更多精彩!
Apply now and let's create more amazing journeys together!
喜歡設計活動流程,也熱衷打造令人難忘的體驗?
擅長提案、擁有業務的敏銳度,也樂於出現在活動現場解決各種突發狀況?
我們正在尋找一位熱情活潑、想要一起打造專屬企業、團體、品牌的精彩旅程與活動回憶的MICE 業務 !!
▼如果你有以下特質,歡迎加入我們一起打造無懈可擊的旅遊體驗 ▼
◆ 喜歡與人互動、擅長溝通與提案。
Enjoys interacting with people and excels in communication and proposal-making.
◇ 對旅遊行程有熱情與想像力。
Passionate about travel and full of creative ideas for planning itineraries.
◆ 能獨立作業,也樂於跨部門協作。
Able to work independently and enjoy cross-functional collaboration.
◇ 面對變化不慌張、處理問題有彈性。
Stays calm under pressure and handles changes with flexibility.
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【Your Daily Missions|你的任務】
1️⃣ 開發企業與團體 MICE 案源(會議、獎勵旅遊、展覽與活動)
Develop and maintain B2B clients and MICE projects (Meetings, Incentives, Conferences, Exhibitions).
2️⃣ 根據客戶需求量身打造專案方案與行程建議書
Create tailored proposals, itineraries, and cost breakdowns based on client needs.
3️⃣ 整合內外部資源,協調供應商(飯店、交通、場地等)
Coordinate logistics with hotels, transportation, venues, and suppliers to ensure smooth operations.
4️⃣ 現場支援活動執行,掌控流程、處理突發狀況
On-site support for event execution; handle real-time changes and ensure seamless experience.
5️⃣ 參與行銷+腦力激盪
協助業務與行銷相關的各種提案與活動,定期與歐洲agent進行產品介紹,讓旅遊產品不只能賣,還能被看見!
Join marketing projects and present our products to agents.
About the Role
This role is in charge of making quotations, following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.
Quotations – Work with sales team closely to make sure quotations to be done correctly and properly
Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return
Daily operation works – Ensure all daily operations to be done properly
Complete assignment and reports to supervisor/operation manager
Key Responsibilities
Quotations
Gather as much group information as possible (including flight details, group purpose and possible competitions
Review itinerary as well as requested service
Make proper quotation from system by following all the information and requests.
Prepare quote sheets as well as sales sheet
Get selling prices from sales team and then send offer letter to agent
Daily operation works
New group bookings, including series and ad hoc
Push confirmation of services, including hotels and ground services
Deadline control
Revenue/budget control
Regular update of sign up pax
Communicate with agents, LPICs and HRD people whenever it needs
Cancel groups when required and follow up cancellation fee if any
Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
Change services and follow up confirmation by due time
Finalize groups and send out final document to agents
Check BIS reports and create invoices
Trouble shooting while groups are in the trip
Join weekly operation team meeting for information sharing and case study
Complete assignment and reports to supervisor/operation manager
Internal Communication
Clear, open and effective communication with Destination Management Office Operations
Collaboration with Sales teams
Price and condition negotiations with clients and Destination Management Office
To Succeed in the Role, You Should:
Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients.
Take ownership of own area of responsibility.
Highly detail orientated, able to keep deadlines and work under pressure.
Team Player, must have good interpersonal and communication skills.
Flexible and Solution driven, adaptable in uncertain conditions.
Data-driven.
Revenue focused and driven to achieve targets.
We Are Looking for a Person With:
Working Experience
2~3 years working experience of operations
At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus.
Experience of operating destination management would be advantage
Language skills
Mandarin & English: good for both in writing and speaking
What We Offer:
Interesting and variable full time office job.
Fun and supportive international team across countries.
Different training and self-development activities.
Career development possibilities.