"想要與一群熱愛運動的人一起工作、樂於分享運動的喜悅嗎?歡迎加入我們!
成為門市客服助理(正職),提供顧客最佳用戶體驗,以提升顧客忠誠度:
1. 提供符合顧客需求的結帳體驗
2. 微笑、問候每位光臨門市的顧客,並與他們互動
- 確保團隊、顧客及商品的安全
- 以熱情助人的態度探詢顧客需求,並為其提供合適的解決方案
- 提供門市內退貨、會員計劃、融資、工作坊、租賃等
- 與未購買的訪客交流,並為他們提供合適的解決方案
- 分析並回應顧客的評價,以了解門市在客戶滿意度方面的優勢和改進空間,促進客戶滿意度的持續改進
- 與顧客分享商業推廣活動、體育活動等
3. 管理數位訂單,確保線上與門市無縫銜接的獨特用戶體驗
- 提供高品質的「到店取貨」(C&C)區域,讓位置明顯可見。
- 獨立管理訂單:接收訂單、存儲、處理問題。
- 確保「到店取貨」訂單能在1小時內高效準備:包括準備時效、追蹤和親自交付。
- 為顧客提供最佳的訂單提取體驗,確保問候顧客、友善助人、了解需求等。
- 確保訂單的IT交付正確完成。
- 熟悉並遵守所有數字訂單的操作流程。
- 管理其他類型的訂單:例如「從店內配送」
4. 迅速讓產品返回貨架/掛鉤上,讓產品再度被顧客看見。"
"Want to work with a team of sports lovers and inspire others with your passion? Join us and grow together!
As Store Customer Services Advisor in DECATHLON, I offer my customers the best-in-class user experience to make them loyal & come back.
1. Assist my customer by offering him the payment experience which fits his needs.
- Cash my customer on the payment system that best meets their needs (SCO, Till, mobile payment)
- Assist my customer during the payment process: take an active role, and be available and attentive to ensure a pleasant experience.
- Be fully competent in all checkout procedures, from opening to closing my checkout.
- Ensure that my customer is identified by offering them to take part of the membership program
- Organize the customer flow for a streamlined checkout experience.
- Know and apply the procedures relating to monetary flows
2. Welcome and guarantee the best-in-class user experience to make my customer come back
- Ensure the security of teammates, customers and goods
- Give all customers a warm welcome on all channels
- Interact with each instore customer by adopting the best posture (smile, hello)
- Be present at my store entrance by adopting a helpful attitude, detect my customer need and offer him a suitable solution
- Be able to offer all the services defined in my store's customer services policy: returns, membership program, financing, workshop, hire, etc.
- Be present at my store exit to exchange with the visitors without purchases and offer them a suitable solution
- Analyze and answer to the customers reviews in order to contribute to the continuous improvement of the customer satisfaction
- Carry out a monthly review to understand my store strengths and improvement areas regarding customer satisfaction.
- Know about my store's commercial events and share them with my customers: commercial campaigns, sports events, etc..
3. Manage digital orders to guarantee an unique and seamless user experience between online and instore.
- Provide a high-quality C&C area that is clearly visible.
- Manage orders autonomously: receiving orders, storage, managing incidents
- Ensure C&C orders are efficiently prepared within 1 hour : preparation delay, traceability, and handing over in person
- Give customers the best possible order collection experience, ensuring that all of the fundamentals of customer relations are applied: greet them, be friendly and helpful, identify any needs, etc.
- Ensure orders IT delivery is correctly done
- Know and apply all the digital orders procedures
- Manage other order types : ship from store
職務說明:
★開店/關店作業:打掃環境、整理貨品、開關燈與音樂、點收收銀機。
★顧客服務:
o 主動招呼、問候進店顧客。
o 協助挑選、提供搭配建議。
o 解答商品問題、處理客訴。
★收銀作業:
o 商品結帳、開立發票/收據。
o 處理現金、刷卡、行動支付。
o 簡易帳務對帳與收銀台管理。
★商品陳列與補貨:
o 依照陳列規範整理展示。
o 補齊商品、確認尺碼與數量。
o 處理新品上架與退換貨。
★庫存管理:
o 商品盤點
o 確認庫存與系統數據一致。
o 與後勤溝通缺貨或補貨需求。
★店面整潔維持:清掃地板、更衣間、展示區等。
★商品整齊擺放:保持衣物摺好、吊掛整齊。
★店員形象管理:穿著整齊、儀容乾淨、有親和力。
★配合店內促銷活動(如標示折扣)。
★協助教育訓練、帶新人等(有經驗後)。
【福利制度】
• 每月全勤獎金
• 達成目標獎金 (門市團體獎金、個人績效獎金、其他依公司規定獎金)
• 員工購物享員工價
• 勞健保給付、勞退提撥退休金6%、職災保險
• 任職年資滿半年即享有3天特休、滿一年即享有7天特休 (依年資累積給予應有天數特休)
• 定期考核升遷調薪制度
上班時段: 晚班 15:00-24:00
※休假制度: 依排班月休9天
【我們即將開幕,誠摯邀請你加入團隊!】
我們目前正積極招募對時尚產業充滿熱情的你,一同加入我們的門市團隊!
為配合開幕前的籌備工作,入選者將安排於(廣三SOGO)或是(新光中港)門市報到實習,以熟悉品牌理念與門市流程。
若您有意願加入我們的團隊,歡迎即日起投遞履歷與面試預約,我們將於9月起陸續通知錄取者報到相關訊息。