您期許自己能在在A+級商業大樓的頂級工作環境、與菁英團隊共事的精彩職涯嗎?如果您期待為自己的職涯發展增添跨國專業形象、成為優質彈性工作空間策略家,那麼您應該加入TEC!
目前我們在台北的營運據點有信義區的台北101金融大樓、南山廣場大樓,以及大安區的遠企中心辦公大樓、和內湖新世紀大樓---皆為台北市指標性頂級商辦大樓,並且持續開闢更新更好的彈性工作空間,因此我們期待創意有活力的您加入這個可愛的大家庭!
做為會員服務專員,需要您精準的客戶經營直覺和服務熱忱,建立業界最優質的客戶關係,在TEC,我們培養您成為跨國人才最需要的軟實力;而您則是TEC的最佳代言人!
這個職務的目的是提供每位客戶不亞於五星級酒店等級的服務。藉由建立和維持好的客戶關係,您將會成為「德事商務中心」的代表,面對我們的內外部客戶。每位客戶服務專員需具備強烈的客戶服務意識,敏銳的細節觀察能力,並且總是願意為客戶多付出一分努力。
日常運營:
- 在前台(接待處)保持高度觀察和專業態度
- 專業且高效地處理所有電話來電
- 安排郵件和文件快遞服務,處理郵件及收發貨品
- 協調會議室預訂及會議所需茶點安排
- 執行所有客戶的入駐與退租流程
- 進行附加銷售和交叉銷售,以最大化收益
- 基本的IT處理與故障排除
- 與第三方供應商保持溝通,負責中心的維護和清潔
服務標準:
- 盡最大專業能力滿足客戶的需求和要求,包括處理所有詢問、投訴和反饋
- 與中心負責人合作,提出服務標準的改進建議
- 確保中心的服務標準始終保持高水準
- 定期與中心內的每位客戶會面,為建立穩固且長久的關係奠定基礎
專案處理:
<FM - 設施管理>
- 預防性維護計劃(每月、每季、每年)
- 臨時需求(修理、牆面修補、深度清潔、代購、施工等)
- 任務與訪問申請(使用客戶設備並透過內部網絡平台申請)
- 陪同供應商進行工作
- 在工作完成後7天內向客戶提供工作報告
- 向客戶報價和開帳單(提供報價、將詳細信息輸入系統以便開帳單、生成發票給客戶、付款跟進、供應商發票管理)
<MK - 微型廚房>
- 微型廚房副手:補充零食和飲料(每年約30天的早班現場支持,時間為7:00-16:00)
- 特殊微型廚房活動支持(例如,客戶要求的額外活動)
- 理解微型廚房的月報和帳單機制
【English Version】
As an Engagement (Client Service) Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of The Executive Centre for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.
Daily Operations:
− Maintains a high level of alertness and professionalism at the front counter(reception)
− Handles all telephone calls in a professional and efficient manner
− Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
− Coordinates conference room bookings, refreshments for meetings
− Performs check in & check out process for all clients
− Conduct up-selling and cross-selling to maximize revenue
− Basic IT handling/troubleshooting
− Maintain communication with 3rd party vendors for centre maintenance and cleaning
Service Standards:
− Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback
− Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge
− Ensures that the Centre’s service standards are maintained at all times
− Meet with every client in the centre to build a foundation for a strong and lasting relationship
Project Operating:
<FM - Facility Management>
− Planned Preventative Maintenance (Monthly, Quarterly, Annually)
− Ad hoc request (Repairs, wall patching, deep cleaning, purchase on behalf, construction… etc.)
− Task & access application (Use client’s device and apply via internal web platform)
− Escort vendors to conduct the work
− Providing work report to client within 7days after work completed.
− Quote & bill to client (provide quotation, key the details into system for billing, generate invoice to client, payment follow up, vendor invoice management)
<MK - Micro Kitchen>
− MK deputy: Top up snacks & drinks (Approximately 30 days per year for onsite support in the morning shift, 7:00-16:00.)
− Special MK event support (E.g., additional activities requested from client)
− Understand MK monthly report and billing mechanism
兩班制,週休二日
早班:07:00 - 16:00 / 08:30-17:30
晚班:09:00 - 18:00
Job Responsibilities:
• 確保所有收到的郵件及時通知員工領取,並準時寄出掛號信。依照每日計畫將郵件、包裹、影本和文具送至指定地點。
• 確保所有外發包裹均受到妥善保護,免受損壞。
• 為外寄郵件和包裹貼上適當的郵資並進行必要的身份識別。
• 每日檢查並在必要時補充所有郵件和郵資用品。
• 解答客戶、同事和/或主管的常見諮詢或投訴,並有效地向內部團隊呈現資訊。
• 收集和分析數據,以識別和解決罕見或前所未有的複雜問題。可推薦新技術。
• 影響本團隊以及其他工作活動密切相關的團隊。
• 建議改善現有流程和解決方案,以提高團隊效率。
• 經理指派的其他任務。
• Ensure all received mail is promptly notified to employees for collection, and registered mail is sent out on time. Deliver mail, packages, copy products, and stationery to designated locations according to the daily schedule.
• Ensure all outgoing packages are protected from damage.
•Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Daily check and replenish all mail and postage supplies, if necessary.
•Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Other tasks assigned by manager.