1. 主導國際認證專案執行: 負責產品認證專案的全面管理,涵蓋從案件啟動、文件準備、測試安排到最終證書取得的每個階段,並確保專案進度、時程與品質得到充分掌控。
2. 執行技術文件審查與測試安排: 根據各國法規要求,進行技術資料初審、測試項目規劃並協調測試排程,確保認證流程準確且順利完成。
3. 跨部門與國內外單位溝通協調: 作為專案樞紐,協調客戶、實驗室、認證機構以及內部團隊的溝通,確保專案順利推進並解決過程中可能出現的各種障礙。
4. 客戶服務與法規研讀應用: 作為客戶案件的主要聯繫窗口,提供即時的認證諮詢服務,包括解答客戶對認證流程、法規要求及技術規範的疑問。同時持續研讀各負責國家的產品認證法規、流程與適用產品範圍,並將其轉化為部門知識資源。
5. 支援認證服務推廣與對外溝通: 在有業務需求時,協助參與對外的客戶交流與服務推廣活動,並根據需求提供專業的說明與實務經驗。
1. Lead International Certification Project Management: Handle the complete management of product certification projects, covering every step from project start, document preparation, test arrangements to getting the final certificates. Make sure project progress, timeline, and quality are well controlled.
2. Review Technical Documents and Arrange Testing: Based on each country's rules, review technical materials, plan test items, and coordinate test schedules to make sure the certification process is accurate and completed smoothly.
3. Coordinate Communication Across Departments and International Partners: Act as the project center, helping clients, labs, certification bodies, and internal teams communicate with each other. Make sure projects move forward smoothly and solve any problems that come up.
4. Customer Service and Regulation Study: Serve as the main contact for client cases, providing quick certification consulting services, including answering client questions about certification processes, regulatory requirements, and technical standards. Also continuously study product certification rules, processes, and product scope for assigned countries, and turn this knowledge into useful department resources.
5. Support Certification Service Promotion and External Communication: When there are business needs, help with external client meetings and service promotion activities, providing professional explanations and practical experience as needed.