1. Order management and import/export operations
2. Warehouse management, including inventory level analysis, sales demand forecasting, and order fulfillment. Responsible for managing 3PL warehouses.
3. Document management
4. Communication and liaison (Marketing and Sales-related)
4.1 Participate in regular online meetings with overseas subsidiaries or distributors, together with regional sales representatives.
4.2 Maintain communication with customers and respond to emails in a timely manner.
4.3 Assist in compiling customer status updates and periodically collecting CRM reports.
5. Contract handling: Compile and file documents after contract signing and support other tasks assigned by management.
1. 海外訂單管理與進出口相關聯繫事宜
2. 倉儲管理、庫存狀況彙總、銷售需求預估與供給作業及子公司之第三方倉儲管理
3. 文件管理
4. 聯繫與溝通 (行銷與業務相關)
4.1 參與海外子公司例行會議或經銷商不定期會議
4.2 定期與海外客戶保持聯繫
4.3 定期彙整客戶狀態與客戶關係管理系統之報告
5. 經銷商合約管理與其他主管交辦事項
註:因主要客戶及往來對象為本集團美國及歐盟子公司及海外經銷商,本職務將有大量使用英語溝通的需求
We are seeking a reliable and enthusiastic Office Junior to support the day-to-day operations of the Supply Chain team.
This entry-level role provides valuable hands-on experience in a fast-paced and professional environment.
Key Responsibilities:
* Provide general administrative support to the supply chain and logistics teams.
* Assisting with data entry and maintaining records.
* Update internal systems with delivery and order status.
* Assist with data entry related to inventory, shipments, and purchase orders.
* Support the preparation and distribution of shipping and receiving documentation.
Required skills:
* Basic proficiency in Microsoft Office (Excel, Word, Outlook).
* Strong attention to detail and organizational skills.
* Good communication and teamwork abilities.
Working hours:
* 3 days per week.
* 9:00 – 18:00 (with some flexibility).
* Fixed-term temporary contract for 6 months.
Duties:
1. To maintain business relationship with existing customers by contacting the customer on a regularly basis to improve customer service satisfaction.
2. Contract archiving and contract renewal.
3. Interact with operation, sales, finance (contract process) departments for following up company procedure to enhance clients’ satisfaction.
4. Handle clients enquiries on a professionally, timely and efficiently and follow up customer service complaints
5. Support Sales team on government bidding and SFDC maintaining.
6. Accurately complete global/local reports, the supplier information form, annual audit report and other relevant reports.
7. Identity new opportunities through relationship building and issue resolution
Requirements:
1. Bachelor degree with over two years B2B customer services or sales work experience is essential.
2. Capable of using Microsoft Office and Google. And, not afraid of engaging various systems
3. Must be a self-starter, and extremely motivated, effective to perform.
4. Possess sophistication and poise to work with high-level contacts.
5. Must possess excellent customer service skills, excellent organization and problem solving skills.
6. Serious work attitude, rigorous and responsible, with a strong sense of responsibility.