The Brand Ambassador, Experience role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team and execute store functions in relation to customer experience and operational efficiency, including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.
Store Financial Performance:
• Achieve or exceed personal sales targets and productivity standards.
Engagement:
• Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
• Attend and participate in related store meetings, events and product knowledge sessions
• Demonstrate values and behaviours consistent with Canada Goose’s culture
Customer Experience:
• Ensure an outstanding customer experience
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
• Contribute to respective location’s Units per Transaction (UPT) by introducing new, underperforming and strategic categories
• Develop, maintain and drive personal customer relationship management through clienteling and after sale customer engagement
• Leveraging in store elements to provide a memorable experience
Operational Excellence:
• Compliant of store operating procedures to minimize store shrink
• Support in the upkeeping overall physical store maintenance and standards
• Responsible for maintenance of the Visual merchandise directives
• Other responsibilities may be added to meet the needs of the business
◆ Manage a retail sales team while overseeing daily store operations including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
◆ Lead and motivate retail sales team to provide excellent customer service and achieve sales targets
◆ Ensure operational effectiveness and efficiency in accordance with Balenciaga's standards and requirements
◆ Attract, develop and retain talent by creating a positive work environment and a feedback culture
◆ Build customer database and maintain a good relationship with valuable customers and VIP
◆ Manage a retail sales team while overseeing daily store operations including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
◆ Lead and motivate retail sales team to provide excellent customer service and achieve sales targets
◆ Ensure operational effectiveness and efficiency in accordance with Balenciaga's standards and requirements
◆ Attract, develop and retain talent by creating a positive work environment and a feedback culture
◆ Build customer database and maintain a good relationship with valuable customers and VIP