1. 協助客戶對於商品價格的查詢及報價相關的問題
2. 負責訂單的處理,安排出貨及催貨執行以滿足客戶需求
3. 與QA聯繫處理客訴,必即時完成RMA
4. 協助樣品訂單的下單及催貨
5. 負責部門相關文件之整理,建檔以及追蹤,於有效時間內回覆顧客信件
6. 協助業務人員處理銷售業務相關之公司內部行政作業
7. 定期提供業務銷售狀況報表,供業務人員或部門主管參考
8. 主管交辦事宜或部門後勤支援
9. 產品價格每日隨行情波動,及時反饋客戶報價需求
1. Manage daily execution of customer service activities pertaining to the
arrangement of warehousing, distribution and import/export shipments.
2. Work and assist the Sales team in managing their Customer pre & post
shipment.(Ensure proper and timely execution of working instruction.)
3. Update customer production change requirement within Future System to
optimize inventory planning.
4. Elevate any potential delivery shortfall to respective sales personnel for
awareness and communication.
5. SAP system maintenance and custom system execution.
6. Monitor closely the progress of work orders and keep customer informed on
regular basis.
7. Coordinate and monitor import/export relevant information and documents,
ensuring the information in documents is correct.
8. Ensuring timely submission of inventory reports and stock reconciliation if
happens.
9. Coordinating with local collecting/delivery agents for self-collection/delivery
cargos.
Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems
•通過接聽來電和郵件,提供最高水平的客戶支援,處理技術支援和道路援助相關的查詢
• 教育車主,使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案,超出客戶期望,確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級,並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中