1. 向客人提供及時、高效和禮貌的服務。樂於幫助客人,並按照客人要求陪同其到達酒店內指定地點。
2. 按照既定次序和清潔標準來維護健身俱樂部設施。向主管彙報維修和保養問題。定期視察游泳池,確保其達到清潔標準。
3. 熟悉酒店的所有設施、活動、設備、服務及相關資訊,以便向客人提供準確資訊並進行推銷。
4. 確保充分供應客人的用品、毛巾等。遵守酒店關於泳池毛巾的發放和回收的工作程序。
6. 提供休閒設施相關安全說明與指導。
7. 按照作業流程將費用計入房間帳單。
8. 遵守酒店的各項規章制度、政策和工作程序。遵守規定的衛生和個人儀容標準。
Operations & Guest Services
Provides prompt, efficient, and courteous service to guests, members, and visitors.
Maintains Health Club facilities to set standards of order and cleanliness.
Familiarizes self with hotel facilities and activities to provide accurate information and promote services.
Ensures ample supply of guest amenities, towels, and linen.
Conducts activities and services for guests while providing instruction and safety reminders.
Applies correct charges and posts to room bills according to procedure.
Maintenance & Compliance
Reports repairs and maintenance problems to the supervisor, follows hotel procedures for pool towel issue and retrieval.
Conducts regular inspections of pool grounds to ensure cleanliness standards.
Abides by hotel rules, regulations, policies, and procedures.
Adheres to specified hygiene and personal appearance standards.
Communication & Support
Liaises with interfacing departments (e.g., Laundry, Housekeeping, Engineering) to provide excellent service.
Attends scheduled training and actively participates in employee activities.
Accountability
This position reports directly to the Recreation Supervisor. The Recreation Receptionist is responsible for delivering excellent service to guests, members, and visitors within the leisure facilities. This role ensures the cleanliness and safety of the facilities, provides accurate information, and supports the overall guest experience by adhering to hotel standards and procedures.
1. 根據採購申請單或每日食品訂貨單,核實和清點所有驗收的貨品。
2. 確保所有收到的貨品符合採購訂貨要求、品質良好且符合具體規格要求並退還所有不符合驗收標準的貨品。
3. 儘快將驗收合格的貨物移交至倉儲區域,以減少和避免員工偷盜以及貨物腐爛變質等風險。
4. 保存酒店所有收貨物品及退還貨品的相關憑單,並每天對酒店採購的貨品填寫收貨記錄匯總。
5. 根據需要聯繫倉庫搬運工或管事部員工清潔收貨通道,以確保收貨台的清潔。
6. 熟悉並精通所有酒店經營設備的型號和規格等內容,包括保存好產品目錄、樣品圖片以及產品的其他相關資料。
Goods Verification & Quality Control
Checks and counts all goods to be received per approved purchase order or daily market list.
Ensures that goods are in order, of good quality, and according to established specifications.
Rejects all goods that do not meet the specifications.
Inventory & Documentation Management
Moves accepted products to storage areas immediately to minimize employee theft and deterioration of product quality.
Ensures proper documentation on all goods delivered to the hotel as well as those returned to the suppliers.
Summarizes and records all goods purchased by the hotel on a daily basis.
Receiving Area Maintenance & Equipment Knowledge
Ensures the cleanliness of the Receiving Bay by liaising with Store helper or Stewarding Staff when cleaning is required.
Is well-versed in all descriptions and types of operating equipment for the Hotel, maintaining catalogues, sample pictures, and other relevant product data for reference.
Accountability
This position reports to the Procurement Manager. The Receiving Agent is responsible for ensuring the accuracy, quality, and compliance of all incoming goods, and for efficiently managing product transfers and documentation. This role is crucial in maintaining the hotel's operational cost-effectiveness and food safety standards.
1.根據標準作業流程提供高標準的酒吧與餐飲服務,確保一致且優質的顧客體驗。
2.調製各式酒精及非酒精飲品,並依照品牌標準提供專業飲品服務
3.妥善儲存酒品與餐飲備品,定期清點庫存。
4.確保營運區域整潔、設備運作良好、物資備品齊全。
5.主動觀察顧客需求,適時推薦飲品,並配合營運需求,參與促銷活動與主題酒單執行
Provide high-standard bar and beverage service in accordance with standard operating procedures, ensuring a consistent and quality guest experience.
Prepare a variety of alcoholic and non-alcoholic beverages, delivering professional drink service aligned with brand standards.
Properly store alcoholic beverages and bar supplies, and conduct regular inventory checks.
Ensure the cleanliness of the work area, proper functioning of equipment, and availability of necessary supplies.
Proactively observe guest needs, offer appropriate drink recommendations, and support promotional activities and themed beverage menus as required by operations.
1. 客房清潔與維護,按照既定標準和工作程序,對客房、公共區域和廁所…等進行清潔。補充客用品,並確保設備保持清潔和修繕。
2. 及時且禮貌地完成上級指定的對客服務並滿足客人的要求。如有需求則完成貼身管家服務,包括派送布巾或處理洗衣預訂等。
3. 準確的紀錄酒店客房內的損壞或故障情況。完成區域客房報告和每日客房檢查工作單。
4. 及時向上級彙報和上交客人遺失物品、客人的回饋,以及樓層裡的反常行為和活動。準確記錄劃定區域內的房間情況。
5. 遵守酒店的健康、安全和衛生政策。保持個人儀容和衛生標準。嚴格遵守處理緊急事件的標準政策和工作程序。
6. 與上級會面並承擔每日分配的任務。按要求參加會議和培訓活動。
Operations & Guest Service
Cleans and maintains guest rooms, public areas and toilets to standards.
Replenishes guest supplies and fulfills guest requests promptly.
Maintenance & Reporting
Records damage or malfunctions in rooms accordingly.
Maintains clean equipment and completes daily room reports.
Reports lost and found articles, guest complaints, and unusual activities immediately to the supervisor.
Accurately records room status.
Safety & Compliance
Complies with hotel health, safety, and hygiene policies.
Adheres to personal grooming standards.
Accountability
This position reports directly to the Housekeeping Supervisor. The Housekeeping Attendant is responsible for maintaining the cleanliness and orderliness of guest rooms and assigned areas to hotel standards. This role is essential for guest comfort and contributing to a positive guest experience.