洗衣服務員負責制服室及洗衣房的整體運作。負責確保同事的制服及顧客的送洗衣物均按照酒店所制定的標準流程進行清潔、回收與交付。
1. 負責準時收取和交付顧客的送洗衣物,並確實在系統內登錄物品數量、客房號碼和正確費用。
2. 根據洗衣單上資訊清點並檢查每件物品。詳細記錄衣物的細節、回衣時間和任何特殊要求。
3. 檢視衣物上的污漬、瑕疵或損壞,並將其分類成以下類別: 維修、去汙處理、重新清洗或退貨。依照標準程序,將所發現的衣物情形告知客人。
4. 操作機器及使用濃縮化學藥劑時,嚴格遵守各項工作場所的安全規範。
5.操作和監控洗衣機、乾洗機和烘乾機,包含依照安全規範添加化學品及清潔洗衣機濾網。
6. 負責制服的清潔與保養,檢查並去除污漬或修補制服。
7. 維護及更新收到的待洗制服庫存記錄。
8.確保各式酒店布巾和制服均被準確分類、接收、分發及記錄,確保制服室的整潔。
9. 與同事保持和諧的關係,營造舒適的工作環境。
10. 參加教育訓練課程並向主管或經理提出建議或回饋以改善整體運作。
The Laundry Attendant is responsible for maintaining all aspects of the Uniform/Laundry Room. The individual works to ensure that all colleagues' uniforms and guest laundry are cleaned, retrieved and delivered according to operating standards set by the hotel.
1. Responsible for timely pick-up and delivery of guests' laundry and ensures accuracy of number of items, guests' room number and correct charges are posted under the appropriate system.
2. Count and verify each item as per laundry list. Keep record with detail, delivery time and special requests.
3. Identify stains, defects or damages of items and determine status for repair, spot treatment, rewash or return. Inform and advise guests of damages found according to standard procedures.
4. Maintain strict compliance to all workplace safety and security when operating machines and using concentrated chemicals.
5. Operate and monitor washing, dry cleaning and drying machinery, including adding of chemicals and cleaning lint traps according to safety procedures.
6. Responsible for the cleanliness and upkeep of colleagues' uniform by identifying and rectifying any stains or repair work to be done.
7. Maintain and update a record of uniform inventory received for washing.
8. Ensures the tidiness and cleanliness of the uniform room by making sure that all hotel linens and uniforms are sorted, received, distributed and recorded accurately.
9. Maintain a positive and harmonious relations with all colleagues to promote comfortable workplace environment.
10. Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement.
1. 負責員工制服的日常維修、修改(如修補破損、調整尺寸、縫製鈕扣等)。
2. 根據需求協助新制服的初次修改與調整。
3. 協助飯店布品修補與簡單加工。定期檢查公共區域布品狀況,發現問題主動回報並維修。
4. 管理縫紉相關工具及材料庫存,提出採購建議。妥善保管及維護縫紉設備,確保安全與正常運作。
5. 完成維修或修改任務後,填寫工單紀錄。定期向主管回報工作進度及物料使用狀況。
6. 配合人資或制服管理人員進行制服盤點、發放協助。臨時支援各部門指定之簡易縫紉需求。
Uniform Repair & Alteration
Responsible for the daily repair and alteration of staff uniforms (e.g., mending tears, adjusting sizes, sewing buttons).
Assists with initial alterations and adjustments for new uniforms as needed.
Special Linen Maintenance
Assists with mending and simple processing of hotel linens.
Regularly inspects the condition of public area linens, proactively reporting and repairing any issues found.
Material Management
Manages the inventory of sewing-related tools and materials, providing procurement suggestions.
Properly stores and maintains sewing equipment, ensuring safety and proper functionality.
Documentation & Reporting
Completes work order records after finishing repair or alteration tasks.
Regularly reports work progress and material usage to the supervisor.
Other Support Duties
Collaborates with HR or uniform management personnel for uniform inventory counts and distribution assistance.
Provides temporary support for simple sewing needs specified by various departments.
Qualifications
Possesses basic sewing skills and relevant experience.
Meticulous and responsible, valuing quality and efficiency.
Possesses good communication skills, capable of working collaboratively within a team.
Accountability
This position typically reports to the Assistant Housekeeping Manager or Housekeeping Manager. The Seamstress is responsible for repairing and altering all hotel linens, ensuring the good condition of uniforms and fabrics, and managing sewing materials and equipment. This role is crucial in maintaining the hotel's image and contributing to cost savings.