洗衣服務員負責制服室及洗衣房的整體運作。負責確保同事的制服及顧客的送洗衣物均按照酒店所制定的標準流程進行清潔、回收與交付。
1. 負責準時收取和交付顧客的送洗衣物,並確實在系統內登錄物品數量、客房號碼和正確費用。
2. 根據洗衣單上資訊清點並檢查每件物品。詳細記錄衣物的細節、回衣時間和任何特殊要求。
3. 檢視衣物上的污漬、瑕疵或損壞,並將其分類成以下類別: 維修、去汙處理、重新清洗或退貨。依照標準程序,將所發現的衣物情形告知客人。
4. 操作機器及使用濃縮化學藥劑時,嚴格遵守各項工作場所的安全規範。
5.操作和監控洗衣機、乾洗機和烘乾機,包含依照安全規範添加化學品及清潔洗衣機濾網。
6. 負責制服的清潔與保養,檢查並去除污漬或修補制服。
7. 維護及更新收到的待洗制服庫存記錄。
8.確保各式酒店布巾和制服均被準確分類、接收、分發及記錄,確保制服室的整潔。
9. 與同事保持和諧的關係,營造舒適的工作環境。
10. 參加教育訓練課程並向主管或經理提出建議或回饋以改善整體運作。
The Laundry Attendant is responsible for maintaining all aspects of the Uniform/Laundry Room. The individual works to ensure that all colleagues' uniforms and guest laundry are cleaned, retrieved and delivered according to operating standards set by the hotel.
1. Responsible for timely pick-up and delivery of guests' laundry and ensures accuracy of number of items, guests' room number and correct charges are posted under the appropriate system.
2. Count and verify each item as per laundry list. Keep record with detail, delivery time and special requests.
3. Identify stains, defects or damages of items and determine status for repair, spot treatment, rewash or return. Inform and advise guests of damages found according to standard procedures.
4. Maintain strict compliance to all workplace safety and security when operating machines and using concentrated chemicals.
5. Operate and monitor washing, dry cleaning and drying machinery, including adding of chemicals and cleaning lint traps according to safety procedures.
6. Responsible for the cleanliness and upkeep of colleagues' uniform by identifying and rectifying any stains or repair work to be done.
7. Maintain and update a record of uniform inventory received for washing.
8. Ensures the tidiness and cleanliness of the uniform room by making sure that all hotel linens and uniforms are sorted, received, distributed and recorded accurately.
9. Maintain a positive and harmonious relations with all colleagues to promote comfortable workplace environment.
10. Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement.
1. 負責員工制服的日常維修、修改(如修補破損、調整尺寸、縫製鈕扣等)。
2. 根據需求協助新制服的初次修改與調整。
3. 協助飯店布品修補與簡單加工。定期檢查公共區域布品狀況,發現問題主動回報並維修。
4. 管理縫紉相關工具及材料庫存,提出採購建議。妥善保管及維護縫紉設備,確保安全與正常運作。
5. 完成維修或修改任務後,填寫工單紀錄。定期向主管回報工作進度及物料使用狀況。
6. 配合人資或制服管理人員進行制服盤點、發放協助。臨時支援各部門指定之簡易縫紉需求。
Uniform Repair & Alteration
Responsible for the daily repair and alteration of staff uniforms (e.g., mending tears, adjusting sizes, sewing buttons).
Assists with initial alterations and adjustments for new uniforms as needed.
Special Linen Maintenance
Assists with mending and simple processing of hotel linens.
Regularly inspects the condition of public area linens, proactively reporting and repairing any issues found.
Material Management
Manages the inventory of sewing-related tools and materials, providing procurement suggestions.
Properly stores and maintains sewing equipment, ensuring safety and proper functionality.
Documentation & Reporting
Completes work order records after finishing repair or alteration tasks.
Regularly reports work progress and material usage to the supervisor.
Other Support Duties
Collaborates with HR or uniform management personnel for uniform inventory counts and distribution assistance.
Provides temporary support for simple sewing needs specified by various departments.
Qualifications
Possesses basic sewing skills and relevant experience.
Meticulous and responsible, valuing quality and efficiency.
Possesses good communication skills, capable of working collaboratively within a team.
Accountability
This position typically reports to the Assistant Housekeeping Manager or Housekeeping Manager. The Seamstress is responsible for repairing and altering all hotel linens, ensuring the good condition of uniforms and fabrics, and managing sewing materials and equipment. This role is crucial in maintaining the hotel's image and contributing to cost savings.
房務主任是房務部團隊的重要一分子,負責酒店的清潔和對細節的關注。確保每間客房皆符合酒店所規定的最高清潔標準。管理其負責樓層的房務員,詳細檢查他們的清潔工作。
1.有效地與房務協調員和櫃台溝通房況,以確保客房及時準備就緒並滿足顧客的特殊需求。
2.確保所負責的樓層順利運作,將各項職務平均分配給房務員。
3.負責評量房務員的表現,增進整房流程並徹底檢查客房,以確保客房符合酒店所規定的最高清潔標準。
4.定期進行樓層儲藏室庫存盤點,以確保備品充足且各項設備皆良好維護,從而大幅提升營運效率。
5.確保所負責的樓層的儲藏室保持整潔。各項清潔設備、用品和化學物均有確實標示以正確使用及儲存。
6.進行入職培訓與在職訓練,解釋各項規定、工作流程,示範如何使用並維護設備。
7.確保所有團隊成員充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。
8.鼓勵並建立正向的工作環境,為團隊成員提供支援。指導房務員並提供建設性回饋以提升其工作表面。
9.賦予團隊成員自主權和責任感,以超越顧客的期望。分派任務並定期回饋。
10.向房務協調員回報所負責樓層中發現的任何問題、損壞或故障。追蹤維修工單狀態,確保問題已解決並確實更新客房狀態。
11.處理並排解顧客抱怨,在系統內登錄顧客意見回饋,確保及時解決問題及回報補償措施。
12.嚴格遵守酒店所制定的工作場所安全和保障規定。
The Housekeeping Supervisor is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. The individual is responsible for ensuring all guest rooms meet the highest standards as set by the hotel. The Housekeeping Supervisor oversees both Room Attendants and Houseman working on the assigned floors, conducting detailed inspections of their work.
1.Responsible for the smooth operation of the floor assigned, ensuring that all duties are fairly distributed to the Housekeeping Attendants.
2.Effectively communicate with the Coordinator and Front Office on guest room status to ensure timely room readiness and that all guests' special requests are adhered to.
3.Responsible for the performance of the Housekeeping Attendants on the assigned floor by facilitating guest room servicing process and conducting thorough inspection of to ensure highest level of room cleanliness according to the hotel's standards.
4.Maximizes operational efficiency by perform floor pantry inventory check on a timely basis to ensure adequate supplies and that equipment are well-maintained in good working condition.
5.Ensures that the assigned floor pantry is kept clean and organized at all times. All cleaning equipment, supplies and chemicals are property stored, handled and correctly labelled.
6.Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
7.Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance.
8.Provides support to team members by establishing and encouraging a positive and harmonious work environment. Mentors and offer guidance Attendants through constructive feedback to improve performance.
9.Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
10.Report any issue or damages and breakdowns found on the assigned floors to the coordinator. Follow up with the work order status to ensure that issue is resolved and update guest room status accurately.
11.Handle any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner.
12.Establishes and maintains strict compliance to work place safety and security policies set by the hotel.