The Operations Specialist is responsible for supporting the efficient and effective day-to-day operations of the company. This role requires a highly organized and detail-oriented individual with strong analytical and problem-solving skills. The Operations Specialist will work closely with various departments to ensure smooth workflows, identify and resolve operational issues, and contribute to process improvement initiatives.
The chosen will be involved in the following area, and you will be dedicated to the area based on your potential, knowledge and experience:
Process Management:
• Assist in the development, documentation, and implementation of operational procedures and workflows.
• Monitor and analyze operational processes to identify areas for improvement and efficiency gains.
• Develop and maintain process documentation and training materials.
System Management:
• To monitor, utilize and enhance the internal system (e.g., CRM, Operations Portal).
• Generate reports and dashboards to track key performance indicators (KPIs) and identify trends.
• Conduct data analysis and prepare reports for management review.
Project Support:
• Provide administrative support for various projects, including project planning, scheduling, and tracking.
• Assist with the coordination of project activities and ensure timely completion of deliverables.
Customer Support:
• Provide basic customer support and resolve routine inquiries.
• Escalate complex issues to relevant departments for resolution.
Administrative Support:
• Manage office supplies and equipment.
• Coordinate travel arrangements and meetings.
• Perform other administrative duties as assigned.
• Assist Operations Director in ad-hoc matters
Qualifications:
• Bachelor's degree in any disciplinary with logical mindset.
• 2 years of working experience with operations sense.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with systems like CRM, ERP, or other relevant software is a plus.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team
• Able to communicate in English or Chinese, and with good written skill in neither English nor Chinese.
• Proficiency in other languages is a plus
Candidates with limited or no prior experience will be considered for Trainee positions.
A. 門市營運執行
負責飲品製作,確保口味品質與流程標準一致
處理點餐、結帳、顧客服務與外送平台訂單
協助外場顧客服務與排隊人流引導
B. 食材與備料管理
執行日常備料作業(例:煮茶、切水果、準備珍珠)
管控食材新鮮度,協助物料補貨與收貨點料
協助每日簡易盤點與報表登記
C. 環境與設備維護
維持工作區域清潔與衛生(櫃台、製作區、店內外)
清潔保養設備與器具(例:封口機、茶桶)
執行開店與打烊結帳程序
D. 配合店務安排
依店長安排支援其他門市或活動需求
協助門市行銷活動推廣(例:新品介紹、發DM)