Summary
The Senior Quality Assurance Engineer serves as the primary Quality Assurance leader for partner factory management and is responsible for products from multiple sources. He/she participates in the new product development process, ensures that purchased products meet specifications and reliability requirements, and is responsible for customer complaint handling and post-FA activities. In addition, the Senior Quality Assurance Engineer is responsible for leading customer-oriented audit activities at partner factories. The Senior Quality Assurance Engineer works independently and, after initial training, is responsible for learning, understanding, documenting and communicating all Quality Assurance policies, procedures and processes.
Work Content:
• Interface with partnership factories for all quality, reliability and process issues.
• Act as Quality representative in dealing with customer complaint handling and service activities.
• Work with partnership factories to analyze customer complaints and returned materials to identify cause of failure. And then drive factory to initiate and implement corrective and preventive action which conforms to Bourns’ CAR process with timely manner.
• Access SPC data and production record periodically to work with partnership factories to drive Continuous Improvement in process.
• Conduct regular partnership factories on site audit with finding issues tracking.
• Take lead in customer-oriented audits in partnership factories with finding issues tracking.
• Work within Bourns to conduct assessment while partnership factory development.
• Serve as Quality representative in material review board activities and coordinates Quality Control requirements as appropriate.
• Involve in new product development process with Engineering team and partnership factory.
#品保工程師
#品質技術師
#品質管理
#Quality Assurance
#Supplier Quality
1. Manage all P&L、Operations unit and lead teams to fulfill company purpose.
2. Plan and execute organizational short-term and long-term strategies for annual projects.
3. Strategically foster relationships to develop new and existing customer opportunities.
4. Develop and expand our product base for new and existing customers.
5. Developing a timeline for the completion of a certain milestone for a given project
6. Account, vendor and supplier management, pricing, product quality and customer service and support including technical assistance.
7. Motivate, manage and strengthen team capabilities to execute and achieve profitability and growth goals.
※必備英文讀寫流利 ※
※工作經驗、學歷面談敍薪※
1.訂單處理與客戶服務
Order Processing & Customer Service
2.訂單追蹤與內部行政作業
Order Tracking and Internal Administrative Tasks
3.進出口與物流文件處理及出貨流程
Import/Export Documentation & Shipment Coordination
4.業務表單製作
Sales Document Preparation
5.報表與行政支援
Reporting & Administrative Support
其他條件:
積極主動、細心謹慎
1.New Customer Business Development
-Identify players and potential partners in assigned territory
-New channel partner acquisition (Distributor, SI, VAR, IHV, ISV)
-Manage inbound sales leads and outbound calls/emails and follow-up
2.Channel Management
-Customer retention
-Shape channel policy and provide channel support (RFQ, product training, etc.)
-Drive revenue growth and meet sales goal
-Marketing and promotion plan execution
3.Project Management
-Replenish sales pipeline
-Allocate relevant project support to increase win-rate
-Deal-registration follow-up