【加入滙豐 成就職涯】
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If you're looking for a career that will help you to stand out, join HSBC and fulfill your potential.
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https://mycareer.hsbc.com/en_GB/talentcommunity?pipelineId=2455
Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognized by the industry’s most prominent publications and associations with numerous global, regional and country awards.
People responsibility: N
Report to: SVP and Head of Client Service and Account Management
Role Purpose:
To deliver high quality ongoing client service for corporate clients. To manage the provision of client service support to high-valued liquidity and cash management clients.
Job Content:
1. Accountable for delivering Client Service Excellence globally and effectively managing any risks and issues.
2. Identify cross-sell opportunities and effectively manage the delivery against client promises.
3. Resolve client service issues and challenges.
4. Communicate with stakeholders at a country/regional level; ensure effective internal and external communication and sharing of CS project.
5. Serve as liaison between Client Service and other project stakeholders.
6. Work beyond the scope of the Service function to support sales, product and operations to deliver the strategic objectives of the business.
7. Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice.
【職務内容】
以下のプロジェクトにおける計画策定、資源調達、進捗及びコミュニケーション管理
1. グローバルプロジェクト
2. セキュリティ管理関連プロジェクト
3. フィールドアプリケーションエンジニア(FAE)関連プロジェクト
4. 経営管理プロジェクト
【Job Description】
Take the lead role in the management of following projects. Responsibilities include but not limited to planning, inter-/ intra-departmental resource and processmanagement.
1. Global issue related projects
2. Security management related projects
3. Field Application Engineering related projects
4. Business management related projects