Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
ACCOUNTABILITIES:
1. Performance to Budget
2. Sales revenue Growth
3. Relationship development throughout the customer’s organization.
4. Level of account penetration
5. Future's Value Added Services deployed at customer
JOB CONTENT:
1. Meet or exceed program and sales objectives set by sales management.
2. Establish and maintain relationships at al levels within the account (purchasing, materials, finance, and senior management)
3. Strategize with management and establish detailed customer account plans including action plans with Inside Sales to achieve sales targets.
4. Review and work daily sales opportunities to ensure closure.
5. Establish priorities and action plans with Inside Sales to pursue and book lost business at next quote.
6. Review market information and work with various contacts to identify and develop both new and emerging accounts.
7. Develop a clear understanding of customer business: products, services and organization
8. Present RFQ’s with customer to ensure we are communicating our quote strengths and position for last look in final quote award
9. Consistently follow-up on all bidding RFQs.
10. Get involved in all Transfer Business inbound or outbound.
11. Negotiate and close business with customer.
12. Meet commitments made and maintain strong relationships with customers, suppliers and colleagues.
13. Communicate on an on-going basis with Inside Sales to ensure Customer Profile and all activities information is updated.
14. Work with the All OEM future sales teams as needed to ensure Future maximize design efforts in those customers to drive greater penetration in both OEM and EMS customers.
COMPETENCIES:
1. Result-oriented; Computer skills; Interpersonal skills; Negotiation abilities; Product knowledge; Team Player
2. Have thorough knowledge of Future Systems (CRM, Associates) and utilize to drive efficient work flow out the customer and back into the organization.
3. Product/technology Knowledge as it relates to our suppliers their competitors and our customer’s applications.
• Take ownership of the financial (P&L) aspects for the ViewBoard/ Commercial Display/ myViewBoard (SaaS) Business Line. This involves managing the business forecasting, product portfolio, pricing strategy, net sales and operation profit to exceed the business goals.
• Manage PSI (Purchase, Sales & Inventory) to support the achievement of business goals such as budget hit rate, sales forecast accuracy, pipeline management, inventory turn days, market share and brand strategy.
• Work with the country sales team and key accounts to facilitate solution selling that include tender spec-in, trade show support and end customer engagement. This is to become the trusted advisor to the field sales force.
• Drive business growth by ensuring your go-to-market strategies provide strong technical and product solution support to the country Teams, including product portfolio planning/pricing programs/online & onsite training/sales kit/spec sheet and related marketing collateral.
• Ability to prioritize opportunities effectively and seek resources from internal/external function teams to drive project closures.
• Analyze and provide feedback on market information such as market trends, customers' need and competition dynamics with organized and constructive summaries to HQ functions team to develop the winning projects.
【General Purpose】
NEW VISION DISPLAY is seeking a salesman to promote and develop our sales growth in the LCD and Touch Panel products industry. In addition to sales responsibilities, he/she will serve as a technical interface between the customer and the factory during the complete life of the project.
新輝開顯示技術目前正招募一名常駐在台灣的業務開發人員,主要職責為推廣與增進亞太地區之LCD 和觸控面板的相關銷售。除了業務的基本職責外,他/她也將擔任客戶與工廠間的技術溝通橋樑與專案聯繫窗口。
【Principal Accountabilities】
• Generate new leads and aggressively grow sales within the APAC market.
在亞太地區域市場內,積極拓展新客源並持續增長銷售額。
• Develop and manage customer relationships to ensure high satisfaction and retention.
穩定發展與維持客戶關係,以確保高客戶滿意度與忠誠度。
• Define NVDs priorities based on rapidly changing market and technology.
面對詭譎多變的市場與技術,能迅速調整銷售策略。
• Track sales/project details and actively provide regular reports to senior management.
追蹤專案與銷售細節,並主動定期向管理階層報告。
• Analyze existing customers’ TP and display solutions to find competitive alternatives.
分析現有客戶之觸控面板和顯示器的方案,並找到有競爭力的替代方案或改善方法。
• Provide technical advice to customers on the TP and display solutions available to them and their integration into the end product(s).
向客戶提供技術建議並整合觸控面板和顯示器的相關解決方案,以產出合適的成品。
• Maintain contact with customer engineers and provide technical support.
保持與客戶工程技術部門的良性互動,並及時提供技術支援。
• Communicate efficiently with the factory teams (Project Management, RFQ, QA and Engineering).
能與工廠團隊進行有效率溝通(專案討論、報價議價、品管相關和工程技術)。
• Provide support to QA, explaining failure analysis to customers.
協助工廠品保部門,向客戶解釋產品狀況與提供相關故障分析。
• Review product specifications, FA and CAR reports, and other documentation for data and language accuracy before providing to customers.
在提供客戶任何文件報告前(如:規格書、故障分析報告、矯正措施報告…),需詳細檢查內容細節,以確保文檔內資訊和文意的正確性。
1.年度銷售KPI預測/制定/執行
Annual Sales KPI projection/ formulation/ execution
2.開拓客戶策略及方法
Expanding the market and achieving your sales targets
3.海外市場推廣核酸萃取、分子診斷及細胞治療領域解決方案
Solution selling of nucleic acid extraction, molecular diagnostic, and cell therapy consumable industry for global market.
4.業務團隊管理、業績目標達成
Sales team management to achieve target revenue
5.客戶關係維護
Customer relationship management
6.客訴處理
Complaint handling
7.分析產業發展趨勢,制定市場發展策略
Industry trends analysis and marketing strategy planning.
8.行銷活動規劃及執行
Initiate and execute marketing campaign.
9.其他主管交辦事項
Other Tasks Assigned by Supervisors.
※本職位依學經歷敘職※
This position is commensurate with education and experience
About the Role
This role is to work closely with existing clients to maximize business opportunities, as well as explore and acquire new clients. The jobholder is accountable for achieving budgeted actual GOP (gross operating profit) results, in line with sales revenue and margin targets as defined by the budget.
Key Responsibilities
1. Business development responsibilities (external): conduct competitor analysis, market trend and destination analysis, preparing business intelligence reports.
2. Explore and identify potential new accounts: stay abreast of competitor activities, actively follow up on sales quotation request from potential clients. Attend local travel fairs and tradeshows.
3. Consultative selling: conduct sales visits and calls using meeting planner effectively. Uncovering the clients’ needs and requirements, qualify request with agents. Client relationship building, promoting new products, destinations and last-minute deals, preparing proposals for clients, negotiation and deal closing. Active problem solving and complaint handling, through working closely with internal departments to provide prompt response and resolve complex operational issues.
4. High quality account management: define incentive agreement with agent, define mark-up plans per market per agent. Enforce T&C, e.g., payment condition, compensation/supplement policy.
5. Business development responsibilities (internal): Account planning, budgeting and forecasting, profiling and segmenting. Following up on wins, including confirmation monitoring; cooperation with Sales Operations and collate agent feedback; following up on losses, including regular review with internal departments e.g., quotation hub.
6. Attend and participating in regular internal sales meetings, providing recommendation on business strategy for responsible accounts/market.
7. Ensure business transactions are in accordance with the company policies
8. Responsible for sales revenue and profit targets.
To Succeed in the Role, You Should:
1. Be a team player, fast learner, self-motivated and passionate about delivering quality customer service to our clients.
2. Take ownership of own area of responsibility.
3. Be flexible and solution driven, adaptable in uncertain conditions.
4. Be revenue focused and driven to achieve targets.
5. Have excellent selling and influencing skills
6. Have strong communication and presentation skills in English and Mandarin
7. Have planning and organizational skills
8. Have good negotiation skill
9. Have good knowledge of destinations and tourist attractions in Europe
10. Have computer literate with Microsoft Office applications
11. Have more than 2 year working experience to drive MICE Group Tour business (with Europe destination knowledge is a plus)