「客務部 - 服務中心貴賓接待 Host -Concierge」的相似工作

1.接待入住貴賓 Check In / Out 手續辦理 2.協助夜間櫃台主管帳務稽核 3.提供行李包裹寄存收發，以及旅遊相關諮詢提供 4.交通安排、機票訂位確認 5.主管交辦事項

1. 在與禮賓接待相關的問題上，遵守客人入住和退房工作程序。 2. 熟悉飯店動線並記下引導客人的最佳路線。 3. 熟悉電梯和疏散樓梯的使用。 4. 向客人提供關於飯店的設施和服務的資訊。 5. 向客人提供服務和引導。 6. 熟知並稱呼客人的名字，特別是對於常客和長住的客人，並在客人經過大廳時問候客人，隨時留意是否有可以為客人提供服務。 7. 保持大廳的整潔，如需要大清掃時應通知房務部。 8. 維持髮型整潔，注意服裝的乾淨，鞋子擦亮，並保持制服的整齊清潔。 9. 使用交接本來記錄重要事項。 10. 主管交辦事項。

Responsible for providing hotel facilities information to guests and visitors, as well as the many various bars, restaurants, places of interest in and around Taipei. To assist guest by booking the best reservations/registrations for tours, restaurants and etc.

問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。 1. 與客人建立良好關係，以獲得客人的忠誠度。 2. 確保所有與客人有關的送貨服務都準確地記錄下來。 3. 確保所有交通工具的記錄都是完整且正確的。 4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。 5. 協調並及時運送及收取客人的行李。 6. 隨時為抵達的客人及離店的客人打開大門。 7. 時刻保持工作區域的整潔。 8. 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。 9. 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。 Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles. 1. Build good relationship with guests to obtain guests' loyalty. 2. Ensure all the delivery services are noted down accurately. 3. Ensure proper records are maintained for all transportation. 4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure. 5. Able to deliver and collect guests’ luggage in a timely manner. 6. Ensure lobby door is open immediately to the arrivals/departures. 7. Always maintain the cleanliness of work area and equipment used. 8. Greet, welcome and anticipate every guest. Best to greet them with their names. 9. Provide a tour to guests around the hotel.

Introduction to the job Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?  If this sounds like you and if you have a strong customer oriented mindset, here is your mission. Role and responsibilities For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost. Time is of the essence to ensure a seamless production of our customers without interruptions on our machines. -Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution -Monitoring of worldwide shipments  -Ability to resolve complex issues and drive improvements to further optimize processes -Ability to support escalations and provide communication proposals for review -Constructive and reliable communication with worldwide stakeholders from all departments within ASML -This position requires shift work. Education and Experience Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred -Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred -A tactical thinker with strong interpersonal and communication skills -Analytical thinking and ability to organize and prioritize workload Skills Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.  There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills: -Stress-resistant; act under high pressure -Flexible; willing to go the extra mile for the customer -Excellent professional communication in English, written and oral -Drive for results; does not stop until solution has been found, even when obstacles arise -Team player -Change management competencies -Convincing, pro-active and “can do” mentality -Cultural awareness -Experience with ERP system(s), SAP R/3 knowledge preferred -Ability to prioritize Diversity and inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.

1. 行李寄存及運送服務 2. 協助大門交通管理 3. 提供酒店附近交通及旅遊之相關信息

1. Assist operationally and administratively for the achievement of department targets. 2. Support managers' workload (ex: Prepare proposal, contract, and internal order with relative departments) and take meeting minutes when required. 3. Ensure an efficient and accurate filing system, both manual as well as electronic 4. Provide guest inquires by phone and e-mail. 5. Do preparation, compile and distribute the daily/weekly/monthly reports in a timely manner. 6. Efficiently cooperate the coordination, communication and cooperation with associates and clients.

嘉佩樂文旅官是飯店的大使，負責為顧客打造從抵達前到離開後難忘的體驗。文旅官也是當地文化和遺產的專家，為所有顧客提供完美且奢華的個人化服務。文旅官也負責嘉佩樂客廳的維護。 1.嘉佩樂酒店文旅官負責協助每一位顧客的餐飲預訂，交通安排，娛樂活動以及任何其他需求。這個職位是私人助理和禮賓部合併而成的。 2.嘉佩樂文旅官應當專業地提供服務並滿足每位顧客的需求從而使得顧客擁有前所未有獨一無二的入住體驗。 3.嘉佩樂文旅官將為每位顧客提供一對一服務，並有效地滿足所有顧客合理的要求。因此要做到這點必須要充分瞭解飯店的產品資訊以及台灣當地的傳統文化和周邊資訊。 4.嘉佩樂文旅官需能夠清晰地，快速地進行判斷，並作出正確決定來處理所有事情。身為嘉佩樂文旅官，在他們的詞彙中不能有“不”這個詞，他們必須充分瞭解飯店以及當地情況並為顧客提供準確資訊。 5.除此之外，嘉佩樂文旅官也負責所有預訂，處理所有付款要求，接聽所有來電以及回覆電子郵件。文旅官的職責也包括將預訂的資料上傳到系統裡。瞭解所有顧客的喜好以為顧客提供特別的入住體驗。 The Culturist is the ambassador of the hotel and is responsible for crafting memorable guest experience from pre-arrival to post-departure moments. The individual is also the expert in local culture and heritage, provides flawless and luxury personalized service to all guests. The Culturist is also responsible for the upkeep of the Capella Living Room. 1. The Capella Culturist is responsible for assisting/providing every guest with Dining Reservations, Transportation, entertaining recommendations, or any other needs. This position is a combination of personal assistant and concierge. 2. The Role of the Capella Culturist is to offer our guests with an exclusive service that is accurate, courteous, efficient, and tailored to the individual requirements of our guests. 3. The Capella Culturist will be working on a one-to-one basis with each guest, structuring their activity requests around their specific requirements and interests. This will only be achieved by having a thorough knowledge of the local culture in Taiwan. 4. The Capella Culturist should be able to provide instant yet positive judgment towards all events that happen. Being a Capella Culturist, never say "NO" to any guests' appropriate requests, furthermore, Capella Culturists should have a clear understanding and information about the hotel to provide accurate messages to the guests. 5. Other than that, Capella Culturist is responsible for all the bookings, room charges, answering phone calls as well as replying to emails. In addition, they are also responsible to upload and key in all important information into the system. Last but not least, being a Capella Culturist is important to provide a memorable experience to all the guests.

1. 負責及有效執行櫃檯相關的服務，包括接待、辦理入住和退房手續、安排客房、外幣兌換業務、出納相關作業以及協助處理賓客的詢問等。 2. 隨時以友好和樂的微笑及專業的態度迎接賓客，並儘量稱呼賓客的名字。 3. 具備與同事及其他部門保持互相尊重的良好溝通能力。 4. 處理賓客的客訴、詢問和要求，如果無法提供協助，將問題快速並明確的轉達值班主管。 5. 隨時保持櫃台工作區域的衛生整潔和遵守公司服裝儀容的規範。 6. 持高標準的服務及道德，特別是飯店集團忠誠計畫會員及其它貴賓的重要性，並重視飯店及賓客的隱私。 7. 主管交辦事項。 *需輪大夜班，大夜津貼150元/日。 *語言津貼： 多益730以上，每月1500元。多益860以上，每月2500元。 日文檢定N2，每月1500元。N1，每月2500元。 *需附外文履歷表(英文或日文擇一)。

1. 顧客接待、問題諮詢服務 2. 提供旅遊諮詢、路線規劃等，並協助安排交通工具租用、接送等事宜 3. 熟悉掌握酒店的産品、服務標準、最新的促銷活動、規章制度及其他重要信息 4. 確保飯店車道時刻保持暢通 5. 協助旅客行李運送及寄存服務

1.顧客諮詢服務。 2.協助辦理客人住宿登記/退房作業/結帳作業。 3.具良好之溝通協調能力。 4.能與客人維持良好互動關係。 5.主管交辦事項。 6.需具備基本英語能力，若具日、韓、泰、德及其他外語，可享有外語加給2,000元(需具備符合公司要求證照)。 7.需配合輪早晚班及大夜班(津貼另計)。

確保根據萬豪標準透過各種管道收到的預訂準確輸入訂房系統，同時保持出色的客戶服務和以專業方式積極推廣飯店產品的能力。 - 確保所有預訂注重細節，並在客人抵達前做好準備。 - 將國內和國際批發商的訂單輸入 PMS 並在當天回覆。 - 能夠以易於理解的方式向客人介紹酒店的產品和設施。 - 展現出推廣飯店當前任何專案和促銷活動的能力。 - 確保所有客人的詢問在收到詢問後 24 小時內得到回應。 - 透過預訂通用電子郵件地址及時回覆查詢，並協助維護預訂電子郵件帳戶存檔系統。 - 有效率地完成每日清單任務。 - 支援團隊建立文件歸檔系統（手動或電子），以便輕鬆存取和檢索所有與訂房相關的紀錄。 - 理解並遵守萬豪的各項標準及指導方針，確保符合訂房程序的要求。 - 如有需要，向客人介紹萬豪會員計劃（Marriott Preferred Guest program）。

櫃檯服務專員的主要責任是確保櫃檯運作順暢，處理多項同時進行的工作，例如客房退房、接待客房預訂及處理所有客人的需求。櫃檯服務專員與房務部辦事員緊密合作，確保房間準備就緒，通過雙方協調來完成此項工作，同時執行出納相關職責及客人賬單準確無誤。 1. 確保每日每個班次完成開帳和關帳工作清單。 2. 執行與出納相關的服務，包括但不限於兌換外幣、向客人致上誠摯的告別，並確保所有帳單詳情準確無誤，然後再向客人出示最終帳單以便付款。 3. 嚴格遵守資料保護法規和組織安全程序，以確保客戶資料、信用和現金交易的安全性。 4. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序 5. 熟悉客房設施、酒店設施與服務、以及處理緊急事件的工作程序。 6. 維持對飯店促銷、優惠房價和會員制度的知識，並提供建議給客人的詢問。 7. 報告任何客戶投訴及解決服務問題，並將所有反饋登錄在系統中，確保問題及時解決，令客人滿意。 8. 維持與團隊和其他部門的積極和諧關係。 9. 執行行政職責，包括但不限於通過電子郵件和電話處理客戶需求，並協助其他部門的同事。 10. 參加培訓課程，並向上級或經理提供建議或反饋，以改善業務運營。 11. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序。 12. 確保工作區域始終保持整潔有序。 The Front Desk Agent’s main responsibility is to ensure a smooth operation of the Front desk by handling multiple concurrent tasks such as room check-outs, attending to rooms reservation and all guest requests. The individual works closely with the Housekeeping Coordinator in ensuring room readiness by keeping room status reports up-to-date and performs cashier-related functions and guest account billing. 1. Performing shift opening and closing before and after end of each shift 2. Performing cashier-related functions, including but not limited to exchange foreign currency, extend fond farewell and ensure that all billing details are accurate before presenting final bill to the guest for payment. 3. Strictly comply with data protection regulation and organizational security procedures for guest registration and credit and cash transactions. 4. Ensure adherence to all departmental standard operating policies and procedures. 5. Have a thorough understanding of all guest room features, hotel facilities and service amenities as well as emergency protocol in order to orientate guests effectively 6. Assisting in answering and providing recommendation to guest’s inquires. Including loyalty programs, special rates and any promotional activities. 7. Handle and report any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 8. Maintain a positive and harmonious relationship with the team and other departments. 9. Performing administrative duties which includes but not limited to; assisting to guest’s requests via emails and telephone calls, providing Front Desk support to colleagues from other departments. 10. Attend training sessions and provide suggestions or feedbacks to supervisors or managers for operational improvement. 11. Maintain strict compliance to all departmental policies, work place safety and security procedures set by the hotel. 12. Ensures that working area is kept organized and clean at all times.

1. 處理房間安排事宜，如：排房、進房、退房等。 2. 處理帳務，如：收款、核帳、查帳等。 3. 負責轉接電話並且為客人留言。 4. 提供當地旅遊諮詢，並協助安排旅行計畫、交通工具租用、接送等事宜。 5. 負責顧客資料之輸入與維護。 ※提供外語津貼(英/日/韓) ※應屆畢業生入職滿三個月獎金三千元獎勵

1. 房客諮詢服務及處理排房事宜，如：訂房、進房、退房等。 2. 顧客關係處理，協助客人處理入住期間各項事宜，需具備良好的抗壓性、應變能力。 3. 對服務業具備專業、親和力、服務熱忱及溝通協調能力，儀表端莊 。 4.具飯店櫃台接待工作經驗，能配合輪班，且熟悉Opera系統 5. 具備英文或韓文或日文聽說讀寫能力尤佳 6.提供語言津貼及班別津貼

1. 住房、退房手續辦理。 2. 預約訂房、客房安排相關作業。 3. 電話接應、迎賓接待等各類引導。

**打工時數累積滿450小時, 贈送飯店餐飲券1500元/乙張 (每季計算, 可累積)** 1. 協助現場餐飲服務 2. 現場桌椅擺設及清潔

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests. • To provide a courteous and professional service following at all times. • Ensure full knowledge and understand of LQE is delivered to the gussets at all times. • To maintain good working relationships with your own colleagues, and all other departments. • To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene health and safety • To maintain a high standard of personal appearance and hygiene at all times.

【主要工作內容】： 1.回答客人有關飯店、周遭景點等相關問題 2.安排行李搬運、叫車等服務

***積極招募中餐、西餐以及自助餐餐廳服務人員*** 1.為酒店顧客提供優質服務 2.根據標準的服務步驟與流程，提供顧客入座、點單與餐飲服務。 3.在每道餐點使用過後為顧客重新設置餐檯或餐桌。 4.對餐廳內相關商品有全面的知識和理解，並能推薦菜名和飲料的搭配及促銷。 5.與其他餐廳的同仁保持密切工作關係，彈性互相支援，並重視飯店的營運及顧客滿意度。