About this role:
As a Receptionist, you will play a key role within the Receptionist team. Reporting to the Facility Coordinator Supervisor, you are the first point of contact for all incoming guests for the HQ guests and employees. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.
What this job involves:
• Operate and manage the building visitor card kiosk system at HQ
• Require to work on rotational shifts
• Receive, greet, guide visitors including co-ordination with employees
• Responsible for maintaining telephone register
• Responsible for processing issuance/termination record of building elevator cards for 4 office buildings employees
• Responsible for maintenance and upkeep of the front office/ reception area – clean and presentable at all times
• Administer meeting and conference room bookings
• Distribute of internal and external mails throughout the office and coordinate with courier companies to handle mails and parcels
• Monitoring and ensure pantries, meeting room, and general office areas are clean and tidy.
• Maintain records for office supplies and services order expenses and assist in invoice processing
• Responsible for ensuring updating of phone directory and floor direction signage
• Provide a Helpdesk service, and escalate calls to the Facilities Coordinator/Manager depending on urgency
• Assist in general administrative activities and any other duties as assigned
Co-ordinate and assist with local office events
Ensure compliance of regulations / requirements of management
Interested? An ideal candidate would need to have the following qualifications
• At least 1 to 2 years of prior experience service-oriented position.
• Able to cooperate and work well with others to meet targets
• Support the team effectively as and when needed
• Able to interact with the general client staff & vendors with ease
• Demonstrates proactive & professional approach to customer service
• Has a customer-oriented attitude
• Fluency in English and Mandarin
• Willingness to learn and adapt in a fast-paced environment
• Proficiency in facilities management software and MS Office suite
工作職責:
1. 日常生活安排:
o 管理雇主的日常行程,包括預訂會議、約會、旅行和活動安排。
o 組織和安排家庭活動、聚會、派對等。
2. 家務管理:
o 確保家中的清潔、維護和物品整理有序。
o 監督家庭服務人員(如清潔工、保姆、廚師等)的工作。
3. 旅行安排:
o 計劃和安排旅行,包括機票、酒店預訂、接送服務等。
o 確保旅行行程的順利進行,並處理旅行過程中的問題。
4. 財務管理:
o 協助家庭的日常財務管理,包括支付賬單、管理預算等。
o 處理各類財務文件和交易記錄。
5. 私人助手:
o 擔任雇主的私人助手,處理各類行政事務,如電子郵件、文件管理等。
o 完成雇主指定的各種特別任務。
6. 專業關係管理:
o 協調和安排雇主與外部關係的互動,例如商業會議、社交活動等。
o 與外部供應商和服務提供商進行聯繫和談判。
7. 寵物和家庭事務:
o 管理家庭的寵物照顧,包括遛狗、預約獸醫等。
o 處理其他與家庭成員生活有關的事宜。
任職資格:
1. 經驗要求:
o 具有至少2-3年私人管家或相關領域的工作經驗。
o 有高端住宅或企業服務經驗者優先。
2. 技能要求:
o 出色的時間管理和組織能力。
o 良好的溝通能力,能夠與各種人物保持專業關係。
o 能夠在壓力下有效工作,處理多項任務。
o 熟悉高端品牌、奢侈品市場,具備相應的消費品知識。
3. 個人素質:
o 高度的保密性,對雇主的私事保持嚴格保密。
o 優秀的問題解決能力和靈活性。
o 具備禮儀及專業態度。
o 能夠根據雇主需求提供量身訂制的服務。
4. 語言能力:
o 優先要求流利的英語和其他語言(例如法語、德語、西班牙語等)能力。
5. 其他要求:
o 具有駕駛執照和安全駕駛記錄者優先。
o 能夠隨時提供靈活的工作時間,包括週末和假期。
【附註】
本職缺歡迎外國人加入,需具備華語文能力測驗(TOCFL)中級以上