Responsible for assisting in Account Management for accounts under the Team including but not limited to Relationship Management, Account Profit/Profitability, Promotion of Bank Product, Credit Assessment Monitoring and Daily Operation. In addition, support Relationship Manager to coordinate with relevant Departments for smooth operation and superior customer service. Responsible for responding to customer inquiries and handling trouble shooting or complicated tasks.
- Support Relationship Manager to achieve profit target via relationship management and promoting bank products including Loan, Deposit, FX, Derivatives and other Cross Sell products.
- Support the team leader in the delivery of relevant banking services to customers, in own coverage area to meet the department's revenue targets.
- Build and maintain effective relationships with customers and understand their needs in order to provide a high quality of service, under the guidance of more experienced members of the team.
- Work in partnership with Compliance to understand local regulations.
- Work in partnership with Credit Risk Management Department on any credit issues associated with the deal.
- Respond to customer inquiries promptly and handle trouble shooting or complicated task.
- Coordinate with relevant Departments to ensure smooth processing of transaction and superior customer service while complying with internal procedures/regulations.
- Support Relationship Manager to obtain necessary internal approvals for new transaction, new accounts, renewal and deliver the product to the customers on time.
- Perform regular credit analysis, collecting information directly from customer as well as other sources and report in timely manner (including Borrower Rating Review) to avoid credit loss.
- Develop recommendations for continuous improvement of operational efficiency and support implementation.
- Assist in conducting operational activities in order to develop and maintain customer relationships.
【About DBS】
星展銀行總部位於新加坡,是亞洲最大的金融集團之一。
2023 年購入台灣花旗消費金融業務後,星展即成為台灣最大外商銀行。目前已蟬聯五年「世界最佳銀行」的獎項,以及「全球最佳數碼銀行獎 」,打破傳統金融銀行的框架,持續發展數位創新,集團文化也鼓勵員工個人發展,提供豐富的資源和福利。
目前我們正在召集一群優秀的 Taiwan Tech Talents,與我們一起成為 Best Bank for a Better World!
【您可能會想知道】
• 入職即享年假最低 14 天+1 天 Birthday Holiday (未滿一年按比例計算)
• 到職即享萬元的彈性補助金,可用於家族旅遊或多項生活津貼
• 完整培訓和新人訓練
【工作內容】
1. To perform the distribution process for SN/Equity/ETF transaction include Subscription/Redemption.
處理結構型商品(SN)、股票(Equity)、ETF 的申購與贖回分配流程。
2. To perform distribution process for SN/Equity/ETF dividend / coupon payment.
執行上述商品的股息/利息配發作業。
3. To perform Settlement instruction with custodian bank / broker.
與保管銀行/券商對接交割指示,處理交割流程。
4. To prepare regulatory reporting data of OTC/TA/CBC Media reporting.
準備主管機關所需報表資料,如:OTC/TA/CBC。
5. To perform Corporation event handling including issuer call, coupon payment, stock split/Reverse Stock Split.etc.
處理公司行為,如債券到期(發行人贖回)、利息配發、股票分割/反分割等。
6. Account entry booking for Investment product.
為投資商品建立會計分錄,帳務入帳處理。
7. Co-working with stakeholders, such as Product team, IT, Branch etc. for assigned project E2E process design
與產品、資訊、分行等單位合作,設計端對端(E2E)流程。
8. Support to communicate with Test Leads and scrum master to run the project in an agile way
支援敏捷專案管理,與測試主管與 Scrum Master 協作。
9. Support end to end UAT testing, data verification and result validation before project sign-off
支援使用者驗收測試(UAT)、資料驗證與結果確認。
10. Assist in UAT issue log, tracking, testing, re-testing and consolidation report.
協助記錄與追蹤 UAT 問題、測試、回測並撰寫測試報告。
11. Assist in resolving production incidents.
協助處理系統或交易的實務異常事件。