1.根據標準作業流程提供高標準的酒吧與餐飲服務,確保一致且優質的顧客體驗。
2.調製各式酒精及非酒精飲品,並依照品牌標準提供專業飲品服務
3.妥善儲存酒品與餐飲備品,定期清點庫存。
4.確保營運區域整潔、設備運作良好、物資備品齊全。
5.主動觀察顧客需求,適時推薦飲品,並配合營運需求,參與促銷活動與主題酒單執行
Provide high-standard bar and beverage service in accordance with standard operating procedures, ensuring a consistent and quality guest experience.
Prepare a variety of alcoholic and non-alcoholic beverages, delivering professional drink service aligned with brand standards.
Properly store alcoholic beverages and bar supplies, and conduct regular inventory checks.
Ensure the cleanliness of the work area, proper functioning of equipment, and availability of necessary supplies.
Proactively observe guest needs, offer appropriate drink recommendations, and support promotional activities and themed beverage menus as required by operations.
1. 負責菜餚的製作、烹飪、上餐和存儲。
2. 製作並擺放自助餐及自助餐甜品,並妥善儲存自助餐食品。
3. 與客人和內部客戶禮貌、友好的交流。指導廚房內部的工作,包括廚師、廚房助手…等。
4. 向上交流疑難問題、客人或內部客戶的意見以及其它相關資訊。
5. 與員工建立並保持良好的工作關係。按計劃參加並參與每日例會及其它會議與培訓活動。
6. 事先準備服務所需的食品、飲料、材料和設備。清潔並整理工作區域。
7. 實施酒店和部門的規定、政策和工作程序,包括酒店的規則和規定、健康和安全、儀容、品質、衛生和清潔。
8. 確保了解酒店的活動和運營要求。
Culinary Operations
Prepares, cooks, serves, and stores dishes, including buffet items and desserts.
Ensures readiness for service by preparing all necessary food, beverage, materials, and equipment.
Team Support & Communication
Provides direction to kitchen helpers (Commis, Cooks, Kitchen Attendants, Stewards).
Communicates politely with guests and internal customers.
Reports difficulties, guest comments, and relevant information to superiors.
Conducts shift briefings and attends scheduled meetings to ensure operational awareness.
Establishes and maintains effective working relationships with staff.
Hygiene & Compliance
Cleans and re-sets working area.
Implements hotel and departmental regulations, including health and safety, grooming, quality, hygiene, and cleanliness standards.
Attends scheduled training sessions.
Accountability
This position reports directly to the All-day Dining Sous Chef. The All-day Dining (Demi) Chef de Partie is responsible for executing culinary tasks, preparing and presenting food for various dining services, and assisting in the daily supervision of kitchen helpers. This role is crucial in maintaining kitchen efficiency and contributing to the overall dining experience through quality food preparation and adherence to standards.
1. 歡迎及接待餐廳賓客,協助安排座位並引導顧客入座,確保用餐體驗順暢。
2. 管理預約及等候名單,有效調度座位以降低顧客等待時間。
3. 處理顧客詢問與需求,提供友善且專業的服務,維持良好的第一印象。
4. 協助餐廳日常運作,協調與餐飲團隊的溝通,確保服務流程流暢。
5. 確保接待區域整潔有序,維護良好公共區域形象。
6. 協助處理來電及預約系統,妥善記錄與管理顧客資訊。
7. 配合其他部門完成相關行政工作,如座位分配紀錄、用餐人數統計等。
8. 與餐廳服務員、領班及廚房保持良好溝通,確保顧客需求得到即時回應。
9. 協助新進接待員培訓與日常指導,促進團隊協作與工作效率提升。
Operations & Guest Experience
Welcome and greet guests upon arrival, assist with seating arrangements, and ensure smooth flow of dining experience.
Manage reservations and waiting lists, optimizing table turnover and minimizing guest wait times.
Handle guest inquiries and requests professionally, maintaining a friendly and positive first impression.
Assist daily restaurant operations and coordinate with the F&B team to ensure seamless service delivery.
Administration & Environment Management
Maintain cleanliness and organization of the host/hostess station and public areas.
Manage phone calls and reservation systems, accurately recording guest information.
Support administrative tasks such as seating charts and guest count reports.
People & Collaboration
Communicate effectively with servers, supervisors, and kitchen staff to respond promptly to guest needs.
Assist in training new hosts/hostesses and support team collaboration and efficiency.
Accountability
Reporting directly to the Restaurant & Bar Manager, this position ensures a high standard of guest reception and hospitality. As the first point of contact, the host/hostess plays a vital role in delivering an exceptional dining experience and supporting overall restaurant service quality.