1. Integrate customer needs and requirements
2. Manage daily business operation.
3. Develop an account plan for Telecom or Satcom industry customers, involving a fully developed customer needs analysis, short-term and long-term goals and tactics, pricing strategy, and contract negotiation
4. Align cross-functional teams' efforts to fulfill and exceed the customers' goals and meet the key performance metric standards
5. Collect and analyse the market intelligence in the responsible domain including market trends, competitions, technology progress ,etc
1) The Account Manager is responsible for all business and account management aspects, working with field support team to provide the best business result. He/she shall maintain a good level of knowledge of Company products, services and competitors.
2)Working with all M2COMM team, Account Manager will drive sales revenue, close deals and be responsible for the customer requests.
3) Developing sound, professional, long-term relationships with M2COMM customers as well as creating, reporting and executing on business strategies.
4)Define and maintain detailed business development plan for assigned accounts that covers financial sales goals, strategic target goals and growth plans over time;
5) Report weekly on business progress.
Critical Success Factors:
1. Passionate about innovation
2. Demonstrate strong capability to explore customers business type, discover use cases, in order to define a business and execute to achieve sales goals
【Responsibilities】
• Develop and Implement Strategies: Create and execute business development strategies that prioritize financial growth and customer satisfaction.
• Market Research: Conduct thorough research to identify emerging markets, industry trends, and customer needs to inform strategic decisions.
• Client Engagement: Arrange and lead business meetings with prospective clients, presenting the company’s products and services effectively.
• Contract Negotiation: Negotiate contracts with clients, ensuring mutually beneficial terms while adhering to legal guidelines.
• Sales Tracking: Maintain accurate records of sales activities, revenue forecasts, and client interactions using related tools.
• Relationship Management: Build and sustain long-term relationships with new and existing clients to foster loyalty and repeat business.
• Team Collaboration: Work closely with marketing, product development, and operations teams to align business strategies with client expectations.
• Performance Reporting: Provide regular updates on business development activities, sales performance, and market insights to senior management.
1. Develop new clients and maintain relationships with existing customers
2. Understand customer needs and provide product presentations and solutions
3. Assist in preparing quotations, bids, contract negotiations, and order processing
4. Visit clients regularly to gather and report market intelligence
5. Collaborate with internal teams to ensure project progress and customer satisfaction