•Develop new clients to expand the customer base.
•Generate new business opportunities to achieve monthly sales targets.
•Respond quickly and accurately to customer questions.
•Prepare sales documents and reports efficiently.
•Update and maintain customer databases.
•Coordinate with other departments to ensure smooth workflows.
•Handle customer complaints professionally and resolve issues effectively.
Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
**Native Malay speakers are welcome! **
【About Appier】
Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.
【About the role】
The Sales Development Associate is responsible for sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails for Malaysia market.
【Responsibilities】
- Executing prospect attack campaigns (e.g. cold-calling, email, social media...etc.) to target white space opportunities to generate net new clients.
- Partner with our experienced Business Development and Enterprise Solutions Sales to help qualify the opportunities (inbound and outbound), fill their pipeline, and closure
- Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in Appier product suites
- Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
- Conduct in-depth market research to expand and manage the database of prospects within assigned territory to inform attacking strategy
- Using tools and technologies to improve process efficiency and periodically reviewing and updating our customer relationship management (CRM) system, Salesforce.
【About you】
- We are looking for high-energy, driven professionals with sound business acumen, strong technical aptitude and natural sales instincts to join our Growth Team organization as a Sales Development Associate. You will gain experience interacting with clients of all levels, in a variety of industries, and selling all Appier product suites.
[Essential]
- Min. 1 year of inside sales experience
- Self-motivated, able to adapt to an ambiguous, fast paced sales environment
- Strong phone presence and experience dialing dozens of calls per day
- Ability to multitask, prioritize, and manage time effectively
- Strong problem solving ability
- Crisp oral and written communications in both English and Malay
[Nice to have]
- Professional knowledge of terminology, trends and concepts of digital marketing
• Create Salesforce needs by providing value-driven proposal to our customers.
• Work with Salesforce consultants to engage customers and maximize sales opportunities
• Develop customers and expand the market to achieve goals.
• Visit customers from time to time to maintain stable relationships and promote new services.
• Deal with the situation related to the collection of accounts.
• Provide customer project planning services and product analysis, and sell company services and products.
• Establish a good cooperative relationship with the original AE.
• Improve internal document and information management procedures.
• Stay current with industry trends and related tools.