[Role purpose]
The primary role of this job is to provide the technical support of products to our worldwide engineers and customers.
[Key Responsibility]
-Provide technical support to a large scale of products.
-Take ownership of the incident calls by providing acknowledgement, resolution and set expectations from the actual technical analysis.
-Log, investigate and track technical issues from clients.
-Closely monitor application events via web-based monitoring system.
-Be familiar with escalation procedures when working with responsible departments, depending on the severity of an incident.
-Adhere to incident management KPI's.
-Ensure risks or concerns are maintained accordingly that could influence the quality of the software delivery or support and that timeframes are communicated properly.
- Work closely with other teams to ensure effectivity of resolving incident calls and effective communication with other teams.
-Deploy products' features and fixes to live environments whilst understanding the potential impacts on various systems.
-Document technical articles and problem-resolution steps in company knowledge base system.
-Identify and develop ideas to enhance tools, processes, training, techniques, etc.
-Work diligently and responsibly in all live environments.
-Provide excellent services to both internal and external parties in a timely manner.
-During a period of off time, each employee, especially for the pre-scheduled employee is still recommended and encouraged to:
1. Be available for contact at all times by phone and/or by other electronic methods; and
2. Upon taking the assignment for Overtime prepare self to be ready within 30 minutes to use a computer and internet connection to start working Overtime.
Your Role and Responsibilities :
The part-time HR Intern will work 2.5 days per week and you will:
(工作時間:一週2.5天)
• Assist with the recruitment and selection process, including planning and executing recruitment programs(e.g. internship program, campus hire and engagement activities.) , reviewing resumes, scheduling interviews, and communicating with candidates
• Assist with HR data management, including maintaining accurate employee records and updating HR systems e.g. OT & Leave analysis.
This position could help you to learn HR knowledge by handling full function HR programs, and modern HRIS technology. At the same time, there are several online resources to learn more about HR e.g. Your learning online learning platform, global enablement/ training etc.
Required Professional and Technical Expertise
• Strong written and verbal communication skills
• Strong organizational and time-management skills
• Basic English skills
hing for talents for the position of assistant to daily operation. The intern will mainly assist on perform financial support to finance analyst which include understand business mission, business target, financial system operation, and prepare documentation consolidation.