☆需作語言測驗、並能在工作中能熟練使用韓文服務。
『工作簡述』
-服務全球市場(韓文語系)之平台用戶,提供專業諮詢並維繫、引導用戶。
-即時協助進線用戶(文字為主),處理客訴相關問題。
-線上活動推廣及參加辦法說明。
-客服團隊日常報表維護。
『在職培訓』
-培訓期約3個月,正常上下班(9-18),期間薪資不打折。
-專人引導,學習領域專業知識、服務文字邏輯、平台系統操作。
-通過培訓考試,給予「培訓獎勵津貼10,000」(需出勤正常&測驗合格)
『薪酬組成』
-本薪40,000(33,000+7,000外語津貼)
-每月額外紀律、服務考核、績效獎金(轉正後依個人工作表現,正向成長)。
-月津貼+獎金可達12,000up(培訓通過且表現正常)。
-夜班津貼600/日。
『特 點』
-B2C網路平台,非博奕產業。
-通過轉正測驗,即享有預給特休10天。
-無需加班或陌生銷售,並提供優於同業的服務、績效獎金。
-排班及休假彈性(每月約8-10天),視當月國定假日天數而定。
☆ 언어 시험이 필요하며, 업무에서 한국어 서비스를 능숙하게 사용할 수 있어야 합니다.
『업무 개요』
-글로벌 시장 (한국어 사용 지역) 플랫폼 이용자에게 전문 상담을 제공하고, 유지 및 안내
-실시간으로 고객 지원 (주로 문자 응대), 고객 불만 사항 처리
-플랫폼 이벤트 홍보 및 참여 방법 안내
-고객 서비스 팀의 일상 업무 처리
『직무 교육』
-교육 기간 약 3개월, 교육 기간 100% 급여 지급, 교육 기간 근무 시간 (09:00~18:00)
-전문 교육 담당자가 직접 지도하며, 업무 관련 전문 지식, 응대 방식, 플랫폼 시스템 사용법 학습
-교육 시험 통과 시, ‘교육 보상금 10,000원’을 지급 (정상 출근 & 시험 합격 시)
『급여 구성』
-월급 40,000 (33,000 + 7,000 외국어 수당)
-추가적인 규율, 서비스 평가, 성과 보너스 (정규직 전환 후 개인 업무 성과에 따라 성장 가능)
-월별 수당 + 보너스 최대 12,000 이상 가능 (교육 통과 및 정상적인 근무 시)
-야간 근무 수당 600/일
『특징』
-B2C 온라인 플랫폼, 도박 산업 아님
-정규직 전환 시험 통과 시, 특별 휴가 10일 선지급
-야근이나 낯선 판매 없이 동종 업계보다 우수한 서비스 및 성과 보너스 제공
-근무 일정 및 휴가는 유연함 (월 8~10일, 공휴일에 따라 조정)
Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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