Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
1.開發並建立潛在客戶信任關係
針對瓦斯發電機等能源設備,與潛在客戶建立良好互動並每日追蹤商機進度。需配合國內、外出差。
2.跨部門與廠商合作,提供客製化提案
與團隊成員與供應商協作,針對不同客戶需求,撰寫專屬解決方案並解說產品選項,協助客戶做出合適選擇。
3.提供一站式節能與永續轉型方案
為客戶規劃 Turn-key 的能源節省與企業永續解決方案,協助其強化 ESG 效益與營運效率。
4.全程參與並協調專案執行流程
從訂單建立、出貨、發票開立到售後服務等階段全程參與,確保專案順利完成、客戶滿意。
5.處理訂單執行過程中發生的問題
若訂單流程中出現異常,需即時解決並提出改善方案,避免日後再次發生類似問題。
6.參與展覽與行銷活動
代表公司出席各類能源產業展會、推廣活動,提升品牌知名度與市場觸及率。
Key Responsibilities:
• Build rapport and trust with gas generator potential clients, and follow up the leads daily. Domestic travel is required, oversea travel occasionally.
• Collaborate with team members, vendor to deliver tailored proposals and educate customers on product options.
• Provide turn-key solution of energy-saving and corporation sustainability to customers.
• Engage with customers, participate and coordinate the whole project. This includes all tasks from order entry to invoicing, and also after sales orders.
• Address and resolve any issues that arise during the ordering process. Implement corrective actions to prevent future occurrences of similar issues.
• Represent at trade shows and events.
· Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal.
commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
· Communicate and collaborate with the account team on areas of potential risk or exposure to the customer's business.
· Provide and manage reporting and visibility tools to the customer.
· Drive process improvement throughout your district and network.
· Maintain & update SOP’s to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service requirements.
· Manage spot quotes or quoting desk when applicable.
· Support, prepare and conduct customer business reviews by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.
· Monitor billing and receivables and assist with collections when needed.
· Serve as a point of escalation within our network.
· Provide assistance in resolution of claims and disputes.
· Be involved with EDI resolution & EDE management when needed.
· Initiate and own CAPA management (corrective action plan) when needed and identify improvement areas in order to eliminate issues from repeating themselves.
· Own the T&I process for new business segments for existing customers if applicable.
MEASUREMENT OF SUCCESS
· Customer KPIs are being met
· Customer satisfaction
· Financial performance of customer (clean AR, healthy margins, revenue growth)
· Delivery of process improvements