1. Conduct requirement analysis and solution design for various applications, including Asia Barcode Solution (ABS) and WebQuote, ensuring the delivery of effective and scalable IT solutions.
2. Handle critical incidents and ensure timely resolution.
3. Contribute to internal AI initiatives, including implementation and support of AI-driven features.
4. Support the integration of Japan operations into the APAC region, ensuring alignment of systems and processes.
5. Collaborate with cross-functional teams to improve operational efficiency and user experience.
Work with our clients to gather requirements, document solution design, configure the Salesforce application, and ensure successful engagements and project go-lives through disciplined project management.
• Support Salesforce projects to success by driving developing custom solutions .
• Work with Sales Representative to engage customers and maximize sales opportunities.
• Assist customers in migration planning and implementation of Salesforce clouds.
• Facilitate administrator and end user training and adoption.
• Follow the instructions to develop real-world and scenario-based project contents for clients.
• Maintain high utilization and customer satisfaction scores with performing consistently on deliverables.
• Participates in the development life cycle about team project.
• Improve internal document and information management procedures.
• Stay current with industry trends, related tools and developments.