「(新竹)客服工程師」的相似工作

1. 專案管理 / 執行 2. 需出差(北中南) 3. 繪圖:3視圖經驗

1.客訴分析處理與協助廠內改善跟催 2.處理客戶生產加工上所遭遇的問題, 解決並提供協助與對策 3.協助集團公司處理產品可靠度驗證與客訴問題 4.產品可靠度驗證暨產品可靠度監控 5.協助改善可靠度作業流程 6.HTOL/bHAST/PTC burn-in board規劃 7.ISO文件/表單制定及修改 8.其它主管交辦事項

We are seeking an experienced and passionate QA Engineer or QA Lead to drive and optimize our Quality Assurance (QA) processes for Andes AI and Andes Custom Extension projects. You will collaborate closely with project teams in a fast-paced environment, ensuring our products meet the highest quality standards from concept to release. This role is crucial for enhancing our testing infrastructure, strategies, automation, and mentoring team members (for the Lead position). ========== Responsibilities ========== - Quality Strategy & Planning - Test Design & Execution - Test Automation - Process Improvement & Risk Management - Team Leadership & Mentorship (for Lead position)

1. 電路圖繪製/閱讀、維修，硬體除錯，良率提升。 (Altium Designer/cadence spb allegro) 2. 熟悉烙鐵操作及示波器&電表等儀器操作。 3. 元器件倉儲控管/收發配件運送等。 4. 負責工廠測試環境架設。 5. 負責現場生產線不良品維修及故障排除。 6. 執行PCB焊接、檢修、維修及更換零組件或線路調整。 7. 負責測試配件問題之研究、改善與處理。 8. 具備文書處理技能。 9. 配合專案，國內封測廠出差。(需有汽車) 10. 完成主管交辦事項，配合加班。 11.需要自備汽車。

1.作為應對客戶的品質窗口，負責客訴異常處理與回覆 2.處理 RMA / Return 品分析與報告撰寫（EFA, PFA） 3.負責客戶品質稽核應對與資料準備 4.撰寫與追蹤8D報告、根因分析（RCA）及矯正預防措施（CAPA） 5.跨部門溝通，推動品質改善方案

This Job is responsible for providing high quality, efficient, and effective integrated services to KGD customers. 1.Engineering discussion and design-in tracking of customer's project. 2.Clarify customer's requests/failure cases and act as issue owner for integrated customer-centric response. 3.Cooperate with sales to prepare and host customer meetings and visits. 4.Define customized specifications that meet the needs of targeted KGD customer and application. 5.3D memory technology/AI marketing learning and competitiveness analysis.

1.協助客戶與原廠產品對接 2.協助原廠開發新材料應用 3.協調公司內部資源及客戶需求 4.開發潛在客戶，拓展市場 5.客戶拜訪，維繫客戶關係

Tcad模擬、元件量測與分析

1.ISO9001品質系統內部稽核 2.ISO9001品質文件維護 3.統合ISO9001品質系統外部第三方稽核及客戶稽核 4.品質系統管理審查 5.供應商之GP環境禁用物質調查、衝突礦產調查 6.客戶品質合約審查 7.主管交辦事項

1.PCB測試板工程變更/Debug/Maintain(需要焊接) 2.PCB測試板上機驗証(需PCB維修相關經驗，維修過LB、PC、BIB尤佳) 3.面對客戶、與客戶溝通工程內容

1. 跨平台的相容性開發、維護和優化系統平台架構 2. 產品應用實務分析

The CQE works directly alongside Sales and FAE teams in their communications with Customers. They are a Quality Systems subject matter expert that has the responsibility for being the voice of Ambarella Quality, Operations and Engineering to the customer, and the voice of the Customer to Ambarella internal stakeholders. • Fluent in the vocabulary of Quality systems used by the industry and the customer • Cognisant of the boundaries within which the business organization is operating • Aware of the limits within which the company can be expected to act when supporting the customer quality initiatives • Professionally familiar with relevant international Quality standards, industry & Customer requirements (ISO 9001, IATF 16949 etc) • Responsible for educating the business leadership team on the customer quality status • Professional, adaptable, decisive, with a strong background in Quality and Operations • Broad technical knowledge of the product supplied and application environment • Drive Project Management and customer discourse for the Customer Quality Program • Skilled in communication with any level of engineering or corporate leadership • Embody the highest level of integrity, trust, responsibility and accountability Responsibilities Include • Cooperate with Sales and FAE to support the customer • Oversee timely communications with customers on Quality & Engineering programs • Coordinate the program of documenting CSR (Customer Specific Requirements) • Ensure corporate knowledge of Industry standards requirements IATF, ISO etc • Oversee APQP, PAPP and other relevant customer document requests • Coordinate Management of Change communications with the customer • Coordinate 8D and Failure Communications with the customer • Manage Customer Audits • Communicate customer expectations and requirements to leadership The candidate values are • Trust, Integrity • Data Driven • Systems focused

1. 處理車用產品品質工程問題 2. APQP/PPAP相關品質活動 3. 車用IC客退分析處理及報告 4. 具有車用相關APQP/PPAP、品質控管SBL/SYL/PAT…相關工作經驗者佳 5. 熟悉FA流程、對AECQ相關規範具備一定基礎者佳

1) FPGA synthesis, verification, and env. maintain一年以上FPGA使用經驗 2) CP/PT pattern creation and chip validation 3) 熟CMOS原理&CCM設計 4) 懂基礎C/C++,基礎Linux. 5) 編寫技術文件 ,電路設計,IC 訊號測試&功能量測

1.記憶體晶片CP/FT測試程式開發維護(Advantest ) 2.新產品開發驗證 3.測試程式開發與良率、穩定性改善 4.量產產品測試良率分析處理

1.Coordinate the Automotive logic IC qualification and ORT with labs (AEC-Q100, AEC-Q006). 2.Coordinate AEC-Q004 (zero defect framework) deployment for company. 3.Clarify the mission profile with customer (OEM and Tier1) then evaluate the HTOL and related testing. 4.Clarify the qual quotation from labs based on Automotive IC spec. 5.Work with RD,TE to prepare test patterns to verify the HAST board, HTOL board and ensure PE to prepare Qual samples as expected. 6.Contact foundry and OSAT to review their qual related report for different test group of AEC-Q100 7.Handle FA and track the qual test defect until closure. 8.Review customer CSR that related to qualification and AEC-Q004 9.Coordinate the APQP Phase 3~5

1. To improve device yield &CIP in order to meet customer request and customer service. 2. Identify and solve process and device problems. 3. Support for customer visit and audit.

【成為円星人】 円星科技由一群專業與充滿熱情的夥伴創立於2011年，為積體電路矽智財設計服務業之新秀，秉持著『成為半導體業最值得信賴之IP公司』的願景，追求永續經營與成長。 誠摯歡迎您成為円星人，加入我們，站上國際舞台！ 一起共同打拚，以精品文化之精神，創造價值，追求卓越！ 【職務簡介】 M31主要業務為向 IC 設計業者和晶圓代工廠授權 IP，此職務為負責Foundation IP類別之應用技術支援工程師職缺。 【將負責的工作內容】 1. 主領域為負責Foundation IP類別如Standard Cell Library, Memory, I/O Library。 2. Pre-Sale Engagement: 需瞭解與熟悉Foundation IP產品與應用，對Fabless客戶的IP需求，提供合適的架上產品介紹或是引導客製化規格訂製。 3. Post-Sale Support: 對Fabless客戶提供售後技術支援與服務。 4. 需負責Project專案管理: 依據合約milestone追蹤專案進度 ; 協助釐清客戶端issue與問題回報。 5. 在處理客戶回饋(VOC)時，需協助釐清客戶訴求或期待，以提升產品品質與競爭力。 6. 需要能夠注重細節，精通溝通技巧、換位思考，致使專案管理與客戶問題反饋上，在客戶與內部團隊之間協助有效率地傳達與處理每個問題。 7. 需外語能力，支援全球客戶；需配合出差。 【條件與特質】 1. 熟悉半導體製程。 2. 具備半導體、IC、Silicon IP、或EDA Tool客戶服務經驗。 3. 具備技術服務、業務支援等經驗。若有IP/IC設計與服務經驗更佳。 4. 擁有良好的溝通、協調與執行能力 5. 英文聽說讀寫流利。 6. 熟悉IC設計流程，IP使用，協助客戶解決技術問題。 7. 有相關工作經歷3年。 8. 電機/電子/資訊工程碩士畢業。 如果您有以上相關經驗且對此職缺有興趣，歡迎投遞您的履歷！

1. MP Management (50%) 1-1. Yield improvement and cost reduction activities. 1-2. Abnormal Lot disposition, diagnose problems and offering a solution with the balance of efficiency and quality control. 1-3. Foundries/OSATs capacity expansion planning and executing. 2. NPI(New product introduction) Management (35%) 2-1. Coordinate new Tape-out schedule and release to MP activities. 2-2. Perform and consolidate product reliability qualification. 3. Cross-department support, consolidate specific activities. (10%) 4. Advanced foundry process technology survey and implementation. (5%)

旺矽先進半導體測試事業群 Advanced Semiconductor Test 相關產品請參考網站 http://www.mpi-corporation.com/ast/ (1)處理並改善客戶遇到的異常狀況 (2)教導及協助客戶使用產品 (3)客戶反應之問題，促成產品規格修正或服務流程之改進