「(新竹)客服工程師」的相似工作

Introduction to the job Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?  If this sounds like you and if you have a strong customer oriented mindset, here is your mission. Role and responsibilities For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost. Time is of the essence to ensure a seamless production of our customers without interruptions on our machines. -Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution -Monitoring of worldwide shipments  -Ability to resolve complex issues and drive improvements to further optimize processes -Ability to support escalations and provide communication proposals for review -Constructive and reliable communication with worldwide stakeholders from all departments within ASML -This position requires shift work. Education and Experience Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred -Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred -A tactical thinker with strong interpersonal and communication skills -Analytical thinking and ability to organize and prioritize workload Skills Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.  There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills: -Stress-resistant; act under high pressure -Flexible; willing to go the extra mile for the customer -Excellent professional communication in English, written and oral -Drive for results; does not stop until solution has been found, even when obstacles arise -Team player -Change management competencies -Convincing, pro-active and “can do” mentality -Cultural awareness -Experience with ERP system(s), SAP R/3 knowledge preferred -Ability to prioritize Diversity and inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.

1. 規劃公司產品ESD可靠度驗證計畫 2. 應對客戶及公司內ESD可靠度相關問題 3. 可靠度計算,ESD 產品可靠度風險評估

This Job is responsible for providing high quality, efficient, and effective integrated services to KGD customers. 1.Engineering discussion and design-in tracking of customer's project. 2.Clarify customer's requests/failure cases and act as issue owner for integrated customer-centric response. 3.Cooperate with sales to prepare and host customer meetings and visits. 4.Define customized specifications that meet the needs of targeted KGD customer and application. 5.3D memory technology/AI marketing learning and competitiveness analysis.

* 良率異常分析與處理。 * CP / FT / SLT 數據追蹤，擬定調整製程參數或條件。 * 跨部門溝通協調處理量產問題執行 & 製程監控。 * 晶圓製程開發、改善製程 & 元件優化、產品良率管理 & 改善 & 降低成本。 1. Co-work w/ functional engineering team member (TME/DE/TD/TE/RE) to make new product has good definition, Risk evaluation and Build comprehensive testing plan / Qual plan, etc. 2. Co-work w/ other Engineering team member to ensure all new product can be thoroughly Manufactured, Characterized and Qualified for reliabilities and qualities. 3. Organize assignments and independently schedules to complete assigned tasks timely and make project finished efficiently. 4. Have good Coordination and Data Analysis to solve difficult problems through application of various techniques and approaches to develop effective and practical solutions that result in improved products, processes with good quality. 6. Annual salary: 800K NTD and above 7. Onsite MediaTek - Hsinchu Science Park Office This position is set for PE (Product Engineer) to coordinate new product development activities, ensure timely completion of all new products manufacturing, testing, characterization, qualification and releasing with good consistency, quality and efficiency.

1.客訴分析處理與協助廠內改善跟催 2.處理客戶生產加工上所遭遇的問題, 解決並提供協助與對策 3.協助集團公司處理產品可靠度驗證與客訴問題 4.產品可靠度驗證暨產品可靠度監控 5.協助改善可靠度作業流程 6.HTOL/bHAST/PTC burn-in board規劃 7.ISO文件/表單制定及修改 8.其它主管交辦事項

1. 電路圖繪製/閱讀、維修，硬體除錯，良率提升。 (Altium Designer/cadence spb allegro) 2. 熟悉烙鐵操作及示波器&電表等儀器操作。 3. 元器件倉儲控管/收發配件運送等。 4. 負責工廠測試環境架設。 5. 負責現場生產線不良品維修及故障排除。 6. 執行PCB焊接、檢修、維修及更換零組件或線路調整。 7. 負責測試配件問題之研究、改善與處理。 8. 具備文書處理技能。 9. 配合專案，國內封測廠出差。(需有汽車) 10. 完成主管交辦事項，配合加班。 11.需要自備汽車。

1. Foundry co-work and contact window. 2. Handle co-development of power, MCU related applications , mass production & yield ramp up . 3. It's better with Foundry process integration or product experience.

We are seeking an experienced and passionate QA Engineer or QA Lead to drive and optimize our Quality Assurance (QA) processes for Andes AI and Andes Custom Extension projects. You will collaborate closely with project teams in a fast-paced environment, ensuring our products meet the highest quality standards from concept to release. This role is crucial for enhancing our testing infrastructure, strategies, automation, and mentoring team members (for the Lead position). ========== Responsibilities ========== - Quality Strategy & Planning - Test Design & Execution - Test Automation - Process Improvement & Risk Management - Team Leadership & Mentorship (for Lead position)

1.機台維修、客戶維護 2.主管交辦事項及業主端服務 3.與原廠溝通協調，需能夠以日語溝通

通嘉致力打造工作/生活/健康兼具的職場環境，歡迎加入展開「通嘉就是你家」旅程! 本職務負責工作如下： 1.測試工程開發驗證 (PD、Mixed Signal產品) 2.工程轉量產及轉廠驗證 3.量產異常分析及排除 4. RMA測試分析與資料彙整 5.測試工程最佳化專案規劃與導入

1.PCB測試板工程變更/Debug/Maintain(需要焊接) 2.PCB測試板上機驗証(需PCB維修相關經驗，維修過LB、PC、BIB尤佳) 3.面對客戶、與客戶溝通工程內容

1. 客訴處理 2. 半導體 FA 故障分析 3. 8D報告撰寫 4. 稽核及品質檢討會議參與 5. 支援其他品保任務(如文件維護、品質教育訓練等) 6. 其他主管交辦事務

【Position Overview】 We are seeking a highly motivated and experienced Foundry Engineer to join our team. In this critical role, you will be responsible for driving product yield, performance, and reliability by collaborating closely with internal teams and external silicon foundries. You will identify the root cause of process, device, and defect-related issues, propose and execute improvement plans, and ensure to meet our yield KPIs and product timelines. This position requires a strong technical background in semiconductor manufacturing, excellent problem-solving skills, and the ability to work effectively in a collaborative environment. 【Responsibilities】 1. Lead foundry engineering activities to drive product yield, performance, and reliability/quality to fulfill product needs. 2. Collaborate with cross-functional teams to ensure timely new product introduction and proactively address potential issues. 3. Develop and execute yield improvement plans by collaborating with internal teams or external foundries. 4. Ensure high production quality control through in-depth analysis, inline and WAT monitoring, and investigation of customer returns. 5. Manage projects effectively to meet deadlines and achieve objectives. 6.Other tasks assigned by supervisors.

1. MP Management (50%) 1-1. Yield improvement and cost reduction activities. 1-2. Abnormal Lot disposition, diagnose problems and offering a solution with the balance of efficiency and quality control. 1-3. Foundries/OSATs capacity expansion planning and executing. 2. NPI(New product introduction) Management (35%) 2-1. Coordinate new Tape-out schedule and release to MP activities. 2-2. Perform and consolidate product reliability qualification. 3. Cross-department support, consolidate specific activities. (10%) 4. Advanced foundry process technology survey and implementation. (5%)

1. Project Management by documentation, report, summary, meeting minutes, action items tracking to closure. To work with Sales/Fab to win T/O & complete supervisors' assignment. 2. Mask tape-out initiation/coordination 3. Customer satisfaction through cross-departments coordination & collaboration to make competitive products 4. Manage conference call meeting and customer visit.

MaxLinear is seeking a Staff Product Engineer to join our growing team in Taiwan. In this role, you will be responsible and focus on the following: • Full product life cycle ownership • Co-define ATE test, characterization, qualification, manufacturing plans • Co-define test spec and control limit • Co-work on CRAs analysis • COGS analysis and reduction • Data and yield analysis and improvement • Co-work with internal cross-functional teams and OSATs

* 良率異常分析與處理。 * CP / FT / SLT 數據追蹤分析，擬定調整製程參數或條件。 * 跨部門溝通協調處理量產問題執行 & 製程監控。 * 晶圓製程開發、改善製程 & 元件優化、產品良率管理 & 改善 & 降低成本。 1. Co-work w/ functional engineering team member (TME/DE/TD/TE/RE) to make new product has good definition, Risk evaluation and Build comprehensive testing plan / Qual plan, etc. 2. Co-work w/ other Engineering team member to ensure all new product can be thoroughly Manufactured, Characterized and Qualified for reliabilities and qualities. 3. Organize assignments and independently schedules to complete assigned tasks timely and make project finished efficiently. 4. Have good Coordination and Data Analysis to solve difficult problems through application of various techniques and approaches to develop effective and practical solutions that result in improved products, processes with good quality. 6. Annual salary: 800K NTD and above 7. Onsite MediaTek - Hsinchu Science Park Office This position is set for PE (Product Engineer) to coordinate new product development activities, ensure timely completion of all new products manufacturing, testing, characterization, qualification and releasing with good consistency, quality and efficiency.

1. 管理量產產品，追蹤並分析晶圓測試（CP）與成品測試（FT）良率，針對異常問題進行系統性改善。 2. 協助新產品開發與導入量產，涵蓋 Tape-out、工程分析與問題解決、量產前準備作業。 3. 擔任測試廠工程整合對應窗口，負責跨單位協調與資訊整合。

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329

1.處理客退（RMA）案件，進行初步故障分析（EFA）與實體故障分析（PFA），提出具體改善建議 2.撰寫8D報告，針對異常問題進行根本原因分析並提出行動計畫 3.制定並推動內部品質管制措施與持續改善對策，提升整體製程穩定性與產品可靠度 4.協助執行產品可靠度驗證作業