【加入我們,成為 AI 時代的商務開發領航者】
我們是一家專注於企業數位轉型與智慧化應用的系統整合(SI)公司,與 國際級 AI 技術團隊 建立深度合作,將 AI Agent 與創新數位解決方案 帶進各行各業,協助企業突破營運瓶頸、重塑競爭力。
在這裡,你不只是業務開發人員,而是 AI 商務顧問與市場開拓者——你的洞察、策略與執行,將直接影響客戶的數位化進程與成功案例。
如果你對 AI 技術、智慧化服務與產業應用 充滿熱情,並渴望參與能接觸最前沿技術、具挑戰性與影響力的專案,我們期待你與我們一起 定義 AI 商務開發的新標準。
【職務內容】
1.推動 AI 與數位解決方案的商務開發
- 包含 AI Agent 導入與應用、客製化數位系統規劃,協助企業落地智慧化營運。
2.開拓高價值商務機會,驅動營收成長
- 主動探索產業與市場潛力,鎖定 AI 與數位轉型需求,創造新合作專案。
3.深化客戶關係,打造長期合作夥伴
- 與既有客戶建立信任,發掘延伸應用與加值服務的機會。
4.洞察市場與技術趨勢
- 分析 AI 與數位轉型市場動態、成功案例與競品策略,協助公司制定差異化市場切入方案。
5.策略性提案與專案推進
- 規劃並製作具影響力的提案簡報,推動 AI 專案落地並追蹤成效。
6.跨部門與專案團隊協作
- 與技術、產品與專案團隊緊密合作,將 AI 與數位方案轉化為具體商業價值。
7.成為客戶的 AI 顧問與數位轉型最佳夥伴
- 深入理解客戶痛點,結合 AI 技術提供可執行的解決方案,並持續優化成果。
【職務亮點】
• 接觸國際級 AI 技術與團隊:與全球頂尖 AI 團隊深度合作,第一時間掌握前沿 AI 技術與應用趨勢。
• 跨產業 AI 落地經驗:參與涵蓋金融、零售、餐飲、飯店、物流等多產業的 AI 導入與數位轉型專案。
• 高價值 B2B 客戶群:直接面對企業高階決策者,推動高單價、高影響力的商務合作。
• 策略與執行並重:不只做業務開發,更參與策略擬定、專案規劃與落地推進,培養全方位商務能力。
• 快速成長的市場機會:AI 與數位轉型市場正處於高速成長期,具備長期發展與晉升空間。
在 Lalamove 每天有數百萬名司機與客戶透過我們的平台彼此連結,完成重要的運送任務。自 2013 年以來,我們正面迎戰物流產業的挑戰,致力於為全球的配送需求找出最創新的解決方案。
我們正全速前進,希望讓 Lalamove 成為「物流」的代名詞,以提升日常運輸效率為目標。目前我們已在亞洲、拉丁美洲與中東大幅拓展,並準備將我們推向全球。而我們需要您的加入,一起實現這個目標!
職務說明:
作為 Customer Service Assistant Manager(客戶服務副理),將負責領導客服團隊。管理一個 13 人的團隊(包含 1 位組長與 2 位資深專員),確保服務品質及營運順暢,並持續推動客服流程的優化。
工作內容包含 :
<核心職責>
• 確保新進成員能順利完成培訓並融入團隊,為客戶提供高品質的服務。
• 與各相關單位(包含客戶服務經理與 Functional team )協調,確保人力需求、工作分配與日常營運。
• 培訓、發展並指導客服團隊,於日常營運中提供績效回饋,確保達成 KPI。
• 管理現有流程與作業程序,並持續推動客服營運優化。
• 即時監控並分析各項客服績效指標,確保持續達成並超越目標。
• 專業協調並解決客戶需求或投訴,確保所有案件均依標準政策與流程處理。
• 分析客訴原因,制定並執行解決方案,優化客戶體驗。
<其他職責>
• 完成客戶服務經理交辦。
• 能視團隊需求支援第一線客服,處理客戶端及司機端的客訴問題。
<About Lalamove>
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
<Job Summary>
We are seeking a hands-on, people-focused Customer Service Assistant Manager to lead our centralized customer services team in Taiwan. You will directly manage a team of 13 members, including a Team Leader and Senior Agents, ensuring smooth operations, exceptional service quality, and continuous process improvement. This role reports directly to the Functional Team at our headquarters and requires close collaboration with both local and regional stakeholders.
<What you'll do>
• Ensure all new team members are successfully onboarded and working smoothly with the existing team members in delivering high quality service to our customers.
• Coordinate with stakeholders, including Customer Service Manager and functional teams, in addressing staffing requirements, work assignments, and to ensure that daily operations are functioning at the optimum rate.
• Act as a leader to train, develop and coach the CX team members to provide high level performance and feedback during daily operations, and to ensure KPI targets set by the Functional CX team are fulfilled.
• To participate in reviewing current processes and procedures for the continued improvement of CX operations.
• Update and maintain CX reports and communicate to the management on a regular basis.
• Serve as a point of escalation for customer issues and coordinate professionally in tackling customers' requirements or complaints; ensuring all customer complaints are handled in compliance with standard policies and guidelines.
• Analyse the root causes of complaints, identify issues and implement the best solutions to improve customer experience.
<Additional Responsibilities>
• Complete ad-hoc tasks assigned by Customer Service Manager
• Support frontline operations as required, addressing and resolving complaints and issues from customers and drivers.