「Customer Care Coordinator-客戶服務專員」的相似工作

Introduction to the job Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?  If this sounds like you and if you have a strong customer oriented mindset, here is your mission. Role and responsibilities For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost. Time is of the essence to ensure a seamless production of our customers without interruptions on our machines. -Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution -Monitoring of worldwide shipments  -Ability to resolve complex issues and drive improvements to further optimize processes -Ability to support escalations and provide communication proposals for review -Constructive and reliable communication with worldwide stakeholders from all departments within ASML -This position requires shift work. Education and Experience Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred -Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred -A tactical thinker with strong interpersonal and communication skills -Analytical thinking and ability to organize and prioritize workload Skills Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.  There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills: -Stress-resistant; act under high pressure -Flexible; willing to go the extra mile for the customer -Excellent professional communication in English, written and oral -Drive for results; does not stop until solution has been found, even when obstacles arise -Team player -Change management competencies -Convincing, pro-active and “can do” mentality -Cultural awareness -Experience with ERP system(s), SAP R/3 knowledge preferred -Ability to prioritize Diversity and inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions.

1. 專案計畫推行：近美專案Project、CRM Project、HRM Project。 2. 行政事務輔助：CRM名片輸入檢查、報表分析，會議安排。 3. 主管交辦事項：協助主管交辦的臨時性事務。

工作內容: 1.負責半導體產業相關業務推廣。 2.客戶問題反應處理。 3.業務行銷活動執行。

*此專案簽約一年，到期視情況另有其他方式留下，為長期職務。 ●享有福委會福利●期滿另有獎金 *語言：英文-中等/日文-達日常使用程度 需準備外文自我介紹,能對答尤佳(程度可達溝通及文書處理) 1. 機台訂單處理 (系統作業-ex.SAP /CRM) 2. 客戶端，會議必要之系統申請協助、安排車輛之協助。 3. 內部管理表格更新，各營業人員狀況確認彙整、連繫、追蹤。 4. Demo wafer 出貨安排/運送協助。 5. 跨部門、日本工廠、台灣公司技術、採購、零件單位之連繫作業。 6. 客戶之資料比對作業、Data base等Server上資料整理。

1. 跨部門溝通與議價： 負責跨部門工程議價聯繫協調，以及案場租金計算相關事宜。 2. 案場管理與資產清點： 負責集團整改案場進度追蹤、既有案場資產清點與造冊。 3. 文件處理與行政支援： 撰寫/蒐集案件送件文件、處理各類公文、報告準備等文書工作。 4. 工程標案經驗： 熟悉工程標案流程，具備相關實務經驗者尤佳。 5. 太陽能產業支援： 協助集團太陽能子公司相關事務，並完成主管交辦事項。 ◆彈性上下班時間，減少擔心開車/騎車通勤時安全問題。 ◆此為內勤職務，工作環境單純、同仁友善好相處。 (依能力敘薪)

1.Sales -Support Sales in daily sales administration functions. -Provide data and guides to help the sales and manage sales tracking tools and report on important information. -Handle customers enquire including phone call and administer RFQs work closely with operations and agents to ensure progress on track. -Suggest sales process improvements and stay up-to-date with new product and feature launches and ensure sales team is on board 2.Customer -Maintain and solidify business relationships with the customers and their vendors. -Understand customer’s needs in contract logistics and suggest corresponding solutions. -Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience 3.Operation -Monitor the operation service quality ensure fulfil the requirement of the customers. -Collaborate with operations to implement solutions to the customers. -Liaise with internal and external parties to ensure smooth operations. -Conduct customer visits when required. 4.AR monitoring 5.Provide troubleshooting assistance for customer orders, account statuses and relevant problems. 本職位負責協助業務人員完成事前文案文件準備與事後業務之行政後勤工作，以及客戶溝通事宜等。這是一個非常重要的職位，對公司業務的順暢進展有著直接影響。本職位也有著良好的發展前景，能夠為您提供許多成長和晉升的機會。 我們正在尋找一位熱愛協助業務人員完成各項工作的業務助理。我們期待與您合作，共同成長壯大！

1. 維護業務數據資料並定期產出週、月、季報，提供管理層掌握營運狀況及行銷策略依據 　* 熟悉使用Excel函數、PPT 、Power BI（加分）等工具產出可視化報表 2. 擅長跨部門協作與溝通，包含韓國總部、亞洲區業務團隊、技術支援與後勤單位協調專案 3. 業務相關日常行政事務，如高階主管會議、 4. 統籌執行業務及行銷專案活動，如半導體展覽(Semicon)、集團業務研討會(Workshop) 5. 其它主管交辦事項

In this role, you’ll be a key part of the team that connects our customers with the solutions they need, supporting orders, coordinating with internal teams, and ensuring nothing falls through the cracks. You’ll work closely with colleagues and customers from different countries and time zones, so flexibility, strong communication, and a collaborative spirit are essential skills needed. Responsibilities • Provide services to global customers across Taiwan, Japan, EMEA, and the US. • Act as a point of contact for customer requests, questions, and concerns. Ensuring that these are handled promptly and professionally. • Coordinate across departments (Sales, Product Manager, Project Managers, and Production Operations) to ensure customer requirements are documented, understood, and communicated promptly. • Manage and follow up on quotes, orders, delivery schedules, and escalate potential issues, especially regarding delivery commitments. At the same time, ensure that timely communication is maintained with customers. • Conduct weekly reviews of opportunities, revenue forecast trends, and analysis with Sales and Management teams. • Build strong working relationships with team members across Asia, Europe, and America. • Communicate through a mix of email, messaging tools, and direct phone calls. Will need to take a hands-on approach to ensure customer needs are met without delay. • Work on process improvements and share innovative ideas on how we can improve customer experience and internal efficiency within DIS Tech. • Learn the ins and outs of our business, from technical terms to how we serve some of the world’s leading technological companies. 【Please attach your English CV when submitting your application on 104】

1. 維繫現有客戶關係及業績拓展及溝通事宜。 2. 客戶專案需求郵件(中.英文/中.日文) 回覆. 3. 專案文件之整理，建檔以及追蹤，於有效時間內回覆顧客信件 3. 客戶承認書、樣品處理及售後服務。 4. 客戶訂單 報價 與 追蹤相關事宜。 5. 可獨立與客戶溝通、維護客戶關係。 6. 主管交辦事項。 具英文或日文書信溝通能力(擇一即可)。

【Summary】 此職缺從客戶維繫、訂單資料處理之內勤業務行政開始發展， 透過完整的參與接單到出貨一條龍的過程， 培養個人接洽客戶、跨單位合作以及滿足客戶需求之能力。 若您對於科技業之業務工作頗具興趣卻缺乏相關經驗， 希望未來職涯可成為獨立掌握客戶的關鍵角色， 歡迎加入泰詠電子，與我們一同發展！ 【Responsibility & Duties】 1. 處理固定客戶之報價、接單及掌握後續產品狀況。 2. 負責客戶接單key單、訂單進度維護、出貨安排等資料管理。 3. 追蹤產品RMA及客訴問題，提供客戶良好之售後服務。 4. 其他主管交辦事項。 【Development】 1. 獨立與客戶接洽並掌握年度訂單需求、forecast、訂單變動，以達成出貨目標和公司內部產能之規劃。 2. 獨立承接國內外客戶、釐清客戶需求並串聯相關部門合作與廠內外接洽溝通。 3. 掌握國內外客戶動態及資訊，洞察市場先機，開發及激發潛在需求。 若您正在尋找一個以追求自我發展為目標且願意積極投入的工作， 歡迎應徵，與我們討論更多合作的可能性！

進出口業務，訂單及銷售管理，交期管理，檔案管理，主管與訪客行程安排。 具進出口/國貿及相關業務管理及支援經驗，物控一年以上相關經驗，熟MS-office，具汽車駕照。 英文或日文佳者優先面試.

1.廠房機電空調工程現場管理 2.依客戶需求提出節能方案，包含現勘、報價、規劃、管理 3.專案現場工程管理 4.管理工程進度、工程品質、工程成本、查驗 5.能有工程識圖能力

1. 協助客戶對於商品價格的查詢及報價相關的問題 2. 負責部門相關文件之整理、建檔與追蹤，於有效時間內回覆顧客信件 3. 出貨單、訂單之處理 4. 顧客連絡資料整理 5. 完成業務主管其他交辦事項 6. 協助業務人員處理銷售業務相關之公司內部行政作業 7. 定期提供業務銷售狀況報表，供業務人員或部門主管參考

我們正在尋找一位組織能力強、細心、積極、擅長協助團隊運作的夥伴，成為我們團隊不可或缺的一份子 ! ::Responsibilities:: 1. 支援部門日常運營，協助處理業務相關的公司內部行政作業。 2. 製作並分析銷售報表，維護數據準確性 3. 協調跨部門合作，提升運營效率 4. 執行主管交辦之行政與專案事務 ::Talent Requirements:: 1. Minimum 5 years' relevant experience. Understanding sales process and corresponding terms (English and Chinese). 2. Fluent English writing、strong proficiency in verbal communication. (Toeic : 700) 3. Good at Excel operation : pivot table compulsory, Macro would be a bonus. 4. Cross-functional communication and coordination 5. Prefer team-work, proactive working attitude.

進出口業務，訂單及銷售管理，交期管理，檔案管理，主管與訪客行程安排。 具進出口/國貿及相關業務管理及支援經驗，物控一年以上相關經驗，熟MS-office，使用過市售ERP相關系統，具汽車駕照。 英文或日文佳者優先面試.

1.負責門禁管制、安全檢查、出入貨品管制、廠區巡邏、防竊作業等安全維護工作。 2.維持公共安全,減少火災、竊盜或其他危險。 ※無經驗可.無須交通管制 內部值勤.男女皆可

【意者請至公司網站登錄履歷】 網站登錄之履歷將優先處理，此職缺履歷登錄網址：https://recruit.tascsemi.com 1.協助業務處理台灣或日本地區訂單作業 2.出貨安排 3.繳款作業 4.客訴作業 5.樣品寄送 6.主管交辦事項

歡迎對餐飲有熱情的您加入我們的行列，與有活力的夥伴們共同創造美味與快樂，為顧客帶來最道地的日本定食體驗，開啟你的職場冒險！！ ⭐定期考核升遷制度，依序升遷為: 正社員(40K)→副組長(43K↑)→組長(46K↑)→店長(54K↑)→區域經理(72K↑) ⭐中秋、端午獎金 ※(視營運情況調整) ⭐年終獎金 ※(視營運情況調整) ⭐開幕業績突破獎金 【工作時段】 09:30~22:00 (實際工時8Hr/天，依營運需求排班，排班時間請面試詳洽店鋪) 【工作內容】 《外場服務》 1. 佈置及清理餐桌、安排座位、為顧客帶位 2. 答覆有關餐飲問題，必要時提供建議 3. 上水、上餐並提供有關用餐的服務 4. 收銀服務 5. 工作區域和設備的清潔以及保養 《內場廚務》 1. 洗、剝、削、切各種食材，烹飪前置備料作業 2. 各項定食及料理製作、出餐 3. 工作區域和設備的清潔以及保養 4. 訂貨、庫存控管學習 【YAYOI彌生軒的使命】 ✔️ 透過輕鬆的用餐氛圍及營養均衡的餐點支持您的每一天 【YAYOI彌生軒經營理念】 ✔️ 感受日本的接待禮儀 ✔️ 彷彿置身於日本的舒適空間 ✔️ 享用安心安全的餐點 【YAYOI彌生軒的工作優勢】 ✔️ 去日本前先體驗日系企業的氛圍 ✔️ 能力優先制，同仁只要表現夠傑出就有機會晉升 ✔️ 日系溫和有禮、愉快的工作環境 ✔️ 了解日本定食的精神與意義

1. 電腦障礙排除 2. 電腦安裝 3. 辦公設備的維修與保養 4. 採購與庫存管理、總務事務管理 5. 其他行政支援工作 6. 其它主管交辦事項

*此專案簽約一年，到期視情況另有其他方式留下，為長期職務。 ●享有福委會福利●期滿另有獎金 *此職務為部品販賣部的零件銷售窗口。 *此職務會與客戶對應，等達足夠經驗能力，同仁需配合on call(排班制)。 1. 與半導體客戶進行零件販售之對應(含出貨行政流程)。 2. 處理客戶訂單並查詢部品資訊、進行報價。 3. 報告整理與分析(使用Excel)，並完成帳目結算。