Do you love telling stories with data and uncovering the key drivers of product growth?
Join our team and become the bridge between data, product, and decision-making, helping us continuously push our product forward!
【What You'll Do】
•Analyze product feasibility and business impact to provide decision support and ensure successful project delivery.
•Handle data preprocessing and feature engineering to support model development and analysis.
•Work closely with the Data team to translate business needs into actionable insights and turn model results into business value.
•Partner with Product Owners and developers to drive product implementation.
•Prepare reports and presentations to communicate progress and outcomes to executives and stakeholders.
•Identify product issues and opportunities through data, propose optimization plans, and track performance to improve user experience.
•Design and execute A/B tests, build experimental frameworks, and support iterative improvements.
•Develop user segmentation and behavioral models to predict trends and propose growth strategies.
•Build self-service analytics tools and dashboards to promote a data-driven culture.
Job Summary
At Aiello, we are on a mission to become the AI leader in the hospitality industry, redefining how hotels understand and engage with their guests through intelligent, data-driven experiences.
As the Insights & Analytics Manager, you will be the owner of Aiello’s data insight capability — shaping how the company transforms data into strategic intelligence that drives decisions, innovation, and growth. You will lead the full insight process — from defining the right methodologies and ensuring reliable data flow (including ETL oversight), to uncovering patterns that reveal how both our hotel partners and their guests interact with Aiello’s AI solutions.
Your role goes beyond reporting numbers — you’ll turn complex data into clear, actionable insights that influence product direction, marketing strategies, and executive decisions. By connecting hotel operations with guest behavior through data, you’ll help Aiello continuously refine its products, deliver measurable ROI, and strengthen our leadership in the hospitality AI space.
Key Responsibilities
1. Lead the end-to-end data insight process, defining methodologies, overseeing ETL pipelines, and ensuring data quality and reliability.
2. Design and maintain standardized dashboards and report templates, enabling consistent and efficient insight reporting across teams.
3. Perform in-depth data analysis and ad-hoc research to generate actionable insights that drive product optimization and marketing effectiveness.
4. Measure the business impact of key initiatives and track performance metrics to ensure insights translate into tangible results.
5. Collaborate cross-functionally with product, marketing, and operations teams to collect, interpret, and visualize data for better business decisions.
6. Leverage product usage and customer data to demonstrate ROI, highlight success stories, and uncover new business opportunities.
7. Translate complex analyses into clear narratives, presenting key findings and strategic recommendations through reports and presentations.
【About DBS】
星展銀行總部位於新加坡,是亞洲最大的金融集團之一,2023 年購入台灣花旗消費金融業務後,星展即成為台灣最大外商銀行。目前已蟬聯五年「世界最佳銀行」的獎項,以及「全球最佳數碼銀行獎 」,打破傳統金融銀行的框架,持續發展數位創新,集團文化也鼓勵員工個人發展,提供豐富的資源和福利,非常希望邀請您加入我們的行列!
【您可能會想知道】
- 正職人員到職滿六個月每週可彈性在家工作兩天(實際情況依各部門安排另有不同)
- 入職即享年假最低 14 天+1 天 Birthday Holiday
- 到職即享萬元的彈性補助金,可用於家族旅遊或多項生活津貼
- 將有許多與國外夥伴合作的機會,能累積國際溝通和商業英語能力
【職缺內容】
A. Overall responsible for the Applications support and systems setup in DBS Taiwan, manages the entire Technology Applications in the Bank both on Operations and Project delivery, to support the following operations services and projects:
a. Manage Country tech application hosted in Taiwan or Region and major support on Customer Service and Digital Process system.
b. User requirement management and analysis for project implementation/new enhancement.
c. System change management
i. Manage system change request in DBSTW internal CI/CD system
ii. Manage system change request in DBSTW internal change management system
iii. Collaborate with DBS internal party to deploy system changes and support BU to do Live verification
d. Production Incident management and issue diagnostic.
e. Application/System Security management (vulnerability fix / security patching /ISCD)
f. Project management (contracts, SOWs, delivery etc).
i. Obtain contracts /SOWs approval for system enhancement/ project implementation
ii. Obtain budget approval for project implementation and process improvement.
iii. Obtain support from related internal and external parties according to project organization structure.
iv. Manage project implementation and process improvement within agreed budget, scope, and time.
v. Manage user testing and sign-off. Manage procedure update.
vi. Manage management reporting and escalation.
B. Ensure compliance to DBSTW standard and policy as well as Group standards and regulatory requirements.
C. Deployment of applications systems to support business and units in the Bank.
We are looking for a proactive Business Analyst to focus on capacity analysis. This role involves assessing the productivity, identifying potential bottlenecks, and providing actionable recommendations to improve efficiency.
Responsibilities
• Collaborate with project managers to forecast resource needs and ensure alignment with project timelines.
• Identify capacity-related challenges and provide practical recommendations to enhance team performance.
• Support project teams by offering insights and solutions when encountering resource or capacity issues.
• Develop and optimize capacity tracking tools and dashboards, ensuring management has access to accurate and timely data for informed decision-making.
• Document processes and suggest improvements to enhance resource efficiency and team productivity.
In this role, you need to be
• Analytical with proficiency in data analysis tools such as Excel, Power BI, or Tableau
• Proactive and efficient
• Critical thinking
• Fast learning and willing to learn