We are seeking an experienced Senior Workplace Manager to oversee facilities operations across our Asia-Pacific (APAC) regional portfolio, including our regional hub in Taipei where the bulk of our workforce in APAC is located. This strategic individual contributor role requires managing multiple office locations throughout the region, ensuring operational excellence, and cost optimization across diverse markets and cultures.
The ideal candidate will demonstrate a strong bias for action, exceptional relationship management skills, and a hospitality-driven approach to workplace projects and operations. They will be adept at navigating fostering trusted partnerships and delivering a best-in-class workplace experience across the region.
Key Responsibilities
Regional Portfolio Management
• Oversee facilities operations across multiple APAC locations including Taiwan, Japan, Vietnam and other regional offices
• Serve as a dotted-line manager for the Facilities Manager/Receptionist in Taipei, providing guidance on daily activities and alignment with regional strategy and ongoing project activities
• Develop and implement standardized facilities management processes and procedures across all locations
• Ensure consistent service delivery standards while adapting to local market requirements and regulations
• Manage regional facilities budget across all locations
Strategic Planning & Operations
• Develop comprehensive regional facilities strategy aligned with business objectives
Lead space planning, workplace design, and optimization initiatives across the portfolio
• Support lease negotiations, renewals, and expansion projects in collaboration with internal and external real estate teams
• Implement sustainability initiatives and ESG compliance across all regional facilities
Vendor & Stakeholder Management
• Manage relationships with service providers including catering cleaning, security, and maintenance
• Manage regional food program, including sourcing catering vendors and seeking feedback from team members via surveys to ensure a best-in-class food program based on net satisfaction scores
• Coordinate with local property management teams and landlords across multiple markets
• Partner with Operations teams to ensure integrated service delivery
• Work closely with local country managers and regional leadership teams
Project Management
• Lead regional office relocations, expansions, and major renovation projects
• Oversee vendor relationships and lead RFP processes with furniture suppliers, general contractors, and key service providers to ensure competitive sourcing and quality delivery
• Manage capital expenditure projects and workplace improvement initiatives
• Oversee technology infrastructure upgrades and smart building implementations
EHS Support
• Support EHS team by identifying facilities-related safety and compliance improvement opportunities
• Coordinate facilities modifications and upgrades to meet health and safety requirements
• Provide facilities expertise for emergency response planning and business continuity initiatives
As a Facilities Manager, you'll lead our Facilities Management team and oversee the comprehensive operations of our facilities. Reporting to the Head of Operations, you will be responsible for:
Reception Services Management
• Supervise front desk operations including visitor management protocols and security procedures
• Oversee mail and package distribution
• Manage meeting room allocation and facility scheduling
• Administer access control systems and security credentials
• Direct catering services and corporate dining arrangements
• Manage corporate identity materials procurement
Financial Management
• Develop and manage facilities operational budgets
• Oversee vendor contract negotiations and cost optimization
• Implement expense tracking systems for facilities expenditures
• Process and approve facilities-related invoices
• Prepare regular financial reports for facilities operations
• Manage capital expenditure planning for facilities improvements
Project
• Lead office construction and expansion initiatives from conception to completion
• Manage space planning and optimization projects
• Coordinate with architects, contractors, and vendors for facility renovations
• Oversee project timelines, budgets, and quality assurance
• Manage stakeholder communications during facilities projects
Facilities Management
• Develop preventative maintenance schedules and manage facilities upkeep
• Oversee facilities issue resolution processes
• Implement facilities documentation systems and reporting
• Manage facilities budgeting and cost control measures
• Ensure compliance with health and safety regulations
Event Management
• Direct the planning and execution of corporate events and conferences
• Establish and manage vendor relationships for event services
• Oversee event logistics and budgeting
Qualifications:
• Bachelor's degree in Facilities Management, Business Administration, or related field
• 5+ years of experience in facilities management or related role
• Experience with office construction/expansion projects
• Financial management skills including budgeting and cost analysis
• Excellent written and verbal communication skills in English
• Strong leadership and team management capabilities
• Proficiency in facilities management software and Microsoft Office suite
• Problem-solving skills with a solutions-oriented approach
This role will be employed via JLL and based at our FAANG client in Xinyi District.
Job Description:
• Manage and maintain Space Data base, FMS, HC and Seats capacity
• Be the POC of TPE FM Team toward BU Space POC
• Manage MAC (Move, Add & Change) of the work space as the request from the BU (Business Unit) after aligned with GCR OP Team
• Support office supplies, pantry supplies, cleaning consumables and inventory check
• Support Finance, maintain the monthly payment & actual cost tracker for TPE11& 14
• Support budget planning and cost control, fixed assets management
• Support and coordinate with counterpart as IT/EHS/HR/ACS/PR/Legal related affairs or initiatives with GREF
• Support global & local initiatives
• Support office events (ex: seasonal office deco, CNY Worship Ceremony, etc…)
• Support & backup reception counter whenever needed (ex: lunch break, teammates in meetings or on leave, etc…)