1. Providing office IT environment support and data center infrastructure administration and user problems troubleshooting.
2. Ensuring site IT resources are adequately protected from internal and external threats
3. Ensuring critical IT resources are restored to minimize any disruption to the business (IT disaster recovery plans)
4. Installing and configuring operating systems, anti-virus software and other applications
5. Ensuring the Company complies with the global and regional IT requirements in terms of the hardware and software platforms to be used
6. Conducting IT security compliance training to all users periodically and performing IT compliance checks among Asian sites periodically per Group’s requests
7. Good communication skill in team-support and detail-oriented are required.
8. Completing ad-Hoc projects as required
Responsibilities:
Responding to client support requests.
Contacting clients to find out the nature of the problem.
Traveling to the client’s location or connecting via a remote link.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports and ordering supplies.
Requirements:
Higher Diploma or Degree holder in Information Services or related disciplines;
1-3 years' relevant support experience
Spoken English and Chinese is a MUST
Good command of written and spoken English and Mandarin is a plus.
Job Description:
• Resources will assist client with rack, stack, and installation of key data center equipment.
• They will help troubleshoot common issues, work through various tickets, and act as a level 1 administrator for any data center issues.
• Do mechanical assembly/disassembly and install heavy GPU trays into systems
• Build up prototype open board systems on the benchtop and debug issues reported by users.
• Triage and debug systems and get systems to pass baseline diagnostics.
***NOTE: The candidate will be required to travel 50% of the time to other locations in the region (Japan, Hong Kong, Singapore, etc)***
Requirements:
• Strong data center experience with rack and stack,
• Minimum of 3 years on-prem large scale data center experience supporting the Data Center equipment and/or infrastructure (Power, Space, Cooling, Equipment)
• Strong cabling skills, cable management, and dressing
• Strong NW troubleshooting experience, ideally with Supermicro Servers, Infiniband Fabric, and Mellanox, Arista Hardware
• Strong attention to detail, independent, and out of box thinking
• Solid skills in UNIX (Ubuntu or RedHat) administration and knowledge of commands, including logging into the server’s to monitor for disk failures, debug systems, etc
• Break fix server expertise, including mechanical assembly/disassembly, installing heavy GPU trays, changing system config,s and building up prototypes.