Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
◆ MAIN PURPOSE
1. To manage retail stores to achieve sales target and KPIs.
2. To ensure retail operation, presentation excellency, and stock accuracy.
3. To oversee the customer service and maximize the CRM.
4. To recruit and develop retail staff capability/performance and retain good talent.
5. To collaboration with Landlord for contract management, brands exposure & promotion, sales maximization, and other relevant tasks.
6. To collaboration internal departments for sales maximization, retail operation .excellency, brand exposure, and other relevant tasks.
◆ KEY RESPONSIBILITIES
1. Manage annual sales plan and execute into daily basis to reach target and KPIs.
2. Oversee all retail operation execution and lead process improvement initiatives to ensure excellency of store environment including VM, stockroom and others.
3. Oversee stock for accuracy and co work with Merchant for stock abundance and mixture for the sales maximization.
4. Manage all relevant retail reports for store operation and office operation.
5. Oversee CRM including customer service and retention.
6. Manage retail store staff including recruitment, training, and development.
7. Manage offline store contract for best deal.
◆ QUALIFICATIONS
• 8 years working experience and minimum 3 years retail management experience in fashion brands.
• Sales and CRM driven with CRM experience and proven performance.
• Capable of Office tool including word, excel and power points.
• People sensitivity so as to lead team flexibility.
• Well communication both externally and internally.
• Fluent in English.
在 Lalamove 每天有數百萬名司機與客戶透過我們的平台彼此連結,完成重要的運送任務。自 2013 年以來,我們正面迎戰物流產業的挑戰,致力於為全球的配送需求找出最創新的解決方案。
我們正全速前進,希望讓 Lalamove 成為「物流」的代名詞,以提升日常運輸效率為目標。目前我們已在亞洲、拉丁美洲與中東大幅拓展,並準備將我們推向全球。而我們需要您的加入,一起實現這個目標!
職務說明 :
作為 Driver Operations Manager(夥伴營運經理),您將扮演關鍵角色,帶領團隊建立高效且可成長的司機夥伴營運機制。我們相信,穩定且具彈性的司機供給,是推動 Lalamove 持續成長的關鍵。透過制度化流程、數據驅動決策與團隊領導力,您將提升平台運能,同時強化 Lalamove 的營運核心。
工作內容包含 :
<核心職責>
• 營運標準制定: 建立、執行並優化標準作業流程與政策,解決平台營運問題,進而提升整體營運效率。
• 績效管理:持續追蹤團隊績效及服務品質,並即時進行調整與優化。
• 團隊管理: 建立並管理營運團隊,持續提升團隊效能。
<管理範疇與團隊任務>
• 司機招募與培訓:持續推動司機招募與註冊流程,確保供給穩定且效率良好。
• 司機經營策略制定與執行:透過數據洞察,推動多元行銷方案,提升司機接單活躍度、優化營運效率,強化司機黏著度與降低流失風險。
• 社群與夥伴關係管理:主導與司機夥伴的溝通、訓練、線上社群經營及行銷、互動活動與多項營運專案,建立信任與提升忠誠度。
<About Lalamove>
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
<`What you'll do>
You will be leading the Driver Operations Team and as a Driver Operations Manager, you will present,
• Driver operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently scheduling and training and effectively retaining drivers on the platform.
• Community management: actively moderate (bring people together), leverage, incentify and rule the driver community to shape the best service quality to users and the best worth for drivers.
• Driver operations standards: identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
• Talent acquisition and management: build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions.
<What we seek>
• Leadership skills to deal with a large and diverse driver community. You have an enthusiastic attitude and are passionate about making our communities grow. You view every support interaction as a chance to impact our riders and driver partners in a positive way.
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
• Data and performance-driven to identify leverages and make the best decisions for the business in every situation.
<What you'll need>
• Degree holder with at least 2 years of operational/leadership experience, preferably in a logistics or on-demand delivery or ride-sharing environment - Knowledge and understanding of mobile and web technologies.
• Fluent in English.