「客房部-水療及健身-芳療領檯 Rooms-Spa & Wellness-SPA Receptionist」的相似工作
臺北嘉佩樂酒店_國亨開發股份有限公司敦北分公司共503筆
居家整聊股份有限公司工商顧問服務業
居家整聊室擴大中，歡迎你加入我們！
尋找和我們一樣持續追求卓越的夥伴！
「居家整聊師」需要跑親自到訪各個家庭，運用知識與專業傾聽客戶需求，和團隊一起實際動手，進行居家困擾確認、整理收納、動線規劃調整、陳列上架，一起完成客戶對生活品質的想像！
【工作目標】
了解客戶需求，以專業整聊服務協助客戶改善生活困擾，打造美好的居家空間。
【工作內容】
1. 到府服務：瞭解傾聽客戶需求，為客戶提供整理收納服務。
2. 行政作業：客戶資料回傳建檔、蒐集回饋、物品庫存紀錄。
3. 服務績效：帶領其他整聊師成員達成良好的轉介紹率。
【需求條件】
1. 外向性格，具領導魅力
2. 細心的洞察力與觀察力
3. 好體力
【工作性質】
1. 當日無需出班：9:00-10:00 上班；18:00-19:00 下班（彈性工時含午休1小時）
2. 當日出班：依服務時間及地點安排，自備交通工具。
3. 排班制（按當月國定假日天數規定），六日需上班。
【入職培訓】
1. 五日整聊技能培訓
◆ 特休制度比照勞基法
◆ 月休日數依照行政院人事處頒布日數排休（每月約8-11天）
◆ 不用輪大夜
◆ 每日工作時間8小時，中間有1小時完整休息時間
工作內容：
1. 辦理客人入住與退房手續
2. 協助排房與處理訂房事宜
3. 收款與出納客人相關帳務
4. 旅遊資訊與行程規劃
5. 主管臨時交辦事項
6. 英文需中等，有日、韓等外語專長另有語言加給
7. 熟靈知系統者佳
09/03
健身房教練須具備相關專業證照，負責健身房的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與健身房其設備的相關諮詢。
1. 維持健身房最高品質的清潔、舒適及狀態。
2. 執行健身器材包含設置、維護、收納與清潔。
3. 即時向主管回報任何待修繕的事物。
4. 幫助顧客了解健身器材的安全使用方法。熟悉部門的標準作業流程以及酒店規範。
5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。
6. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。
7. 健身器使用之秩序與安全檢查，預防意外事件的發生
8.為顧客介紹各項健身課程方案。針對顧客的歷史紀錄、喜好或需求提出建議，並當場示範或展示樣品。
9. 創造一個積極且和諧的工作環境，並與同事們保持良好的關係。
10. 依照主管的指示參加並協助各項培訓課程。
11. 嚴格遵守各項酒店規範以及標準作業流程。
The fitness instructor must hold relevant professional certifications and be responsible for the daily cleaning and maintenance of the gym. Additionally, they are responsible for assisting with customer service, safety, and responding to any inquiries related to gym equipment.
1. Maintain the highest quality of cleanliness, comfort, and condition in the gym.
2. Handle gym equipment setup, maintenance, storage, and cleaning.
3. Report any items in need of repair to the supervisor immediately.
4. Assist customers in understanding the safe use of gym equipment. Be familiar with department standard operating procedures and hotel regulations.
5. Stay informed about the latest hotel services, events, promotions, etc.
6. Address customer needs and report any feedback or complaints to the supervisor immediately.
7. Monitor the order and safety of gym equipment usage, preventing accidents.
8. Introduce various fitness class programs to customers. Offer suggestions based on customer history, preferences, or needs, and demonstrate or showcase samples on the spot.
9. Create a positive and harmonious work environment and maintain good relationships with colleagues.
10. Attend and assist with various training courses as directed by the supervisor.
11. Strictly adhere to all hotel regulations and standard operating procedures.
09/30
問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。
1. 與客人建立良好關係，以獲得客人的忠誠度。
2. 確保所有與客人有關的送貨服務都準確地記錄下來。
3. 確保所有交通工具的記錄都是完整且正確的。
4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。
5. 協調並及時運送及收取客人的行李。
6. 隨時為抵達的客人及離店的客人打開大門。
7. 時刻保持工作區域的整潔。
8. 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。
9. 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。
Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles.
1. Build good relationship with guests to obtain guests' loyalty.
2. Ensure all the delivery services are noted down accurately.
3. Ensure proper records are maintained for all transportation.
4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure.
5. Able to deliver and collect guests’ luggage in a timely manner.
6. Ensure lobby door is open immediately to the arrivals/departures.
7. Always maintain the cleanliness of work area and equipment used.
8. Greet, welcome and anticipate every guest. Best to greet them with their names.
9. Provide a tour to guests around the hotel.
10/21
•協助所有芳療中心營運需求
•協助讓客人一天的芳療旅程流程順暢
•協助芳療師設定及清潔整理療程所需
•必須擁有與客人親切互動的能力, 及能夠回答客人所有關於芳療中心及飯店的問題
•當客人有需要時主動提供協助
•負責整個芳療中心的清潔維護,需依標準作業程序及健康安全標準來表現乾淨,整潔衛生的做法
•維持芳療中心營運備品庫存的安全使用量
•表現專業及友善的工作態度, 完成職務上及芳療營運經理指派的任務
•Assist in the operations of all spa departments as required.
•To assist in the smooth flow of the guests journey throughout the day.
•Will be expected to aid therapists in setting up for treatments and clearing away after.
•Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
•Will proactively offer assistance to all spa guests when necessary.
•Will be responsible for the maintaining the cleanliness of the entire Spa. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards.
•To maintain inventory of supplies for the operations of the spa.
•Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager.
09/03
泳池接待員負責泳池的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與泳池其設備的相關諮詢。
1. 維持泳池最高品質的清潔、舒適及狀態。
2. 執行泳池營業開始和結束的日常職務，包含設置、維護、收納與清潔。
3. 即時向主管回報任何待修繕的事物，確保在營業時間之前泳池皆無任何缺陷。
4. 幫助顧客了解泳池的安全使用方法。熟悉部門的標準作業流程以及酒店規範。
5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。
6. 執行泳池營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。
7. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。
8. 水上活動場所之秩序與安全檢查，預防水上意外事件的發生。
9. 救生板、救生撬等救生輔助器材予以防護救援。
10.有溺者失去知覺且停止呼吸時，進行現場急救;運動損傷進行初步處理。
11.水池清潔及水質檢測維護。
The Pool Attendant/Life Guard ensures the daily cleanliness, set-up, and maintenance of the pool area. The individual is responsible for guests' safety and attending to any inquiries about the pool facilities.
1. Maintain the highest quality of cleanliness, comfort, and condition of the swimming pool.
2. Carry out daily operations at the swimming pool, including setup, maintenance, storage, and cleaning, at the beginning and end of opening hours.
3. Report any items in need of repair to the supervisor immediately, ensuring that the pool is free of defects before opening.
4. Assist customers in understanding safe swimming pool usage. Be familiar with department standard operating procedures and hotel regulations.
5. Stay informed about the latest hotel services, events, promotions, etc.
6. Carry out daily operations in the gym/spa, including sending used towels to the laundry, picking up clean towels, and ensuring the correct quantity and items are provided.
7. Handle customer needs and report any feedback or complaints to the supervisor immediately.
8. Monitor the order and safety of water activities and prevent water accidents.
9. Provide protective rescue equipment, such as lifeguard boards and rescue sleds, for emergency situations.
10. Perform on-site first aid if a drowning victim loses consciousness and stops breathing; provide initial treatment for sports injuries.
11. Clean the pool and maintain water quality through regular testing and maintenance.
09/27
焰28 Fine Dining 西餐廳 提供火烤料理的Fine Dining，提供顧客靜謐，優雅的服務，讓客人享受台灣食材結合西式料理手法餐點。
https://capellahotels.com/en/capella-taipei/dining/ember-28
焰28 Fine Dining 西餐廳領檯/帶位員迎接及歡迎顧客進入餐廳。負責餐廳預訂、座位排位及引導顧客就座。
1.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。
2.接聽電話並接受訂位，詢問並記錄顧客的喜好或任何特殊需求/慶祝活動，將此資訊分享給廚房人員或主管。
3.準確地記錄所有預訂，登記各項特殊需求並傳達給相關同事，以提供最高水準的用餐體驗。
4.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。
5.了解各項酒店產品、各餐廳菜單及促銷活動。積極推銷各式優惠，盡可能提高酒店的營收。
6.關懷候位的顧客並向他們介紹酒店服務和周遭景點的相關資訊。
7.依照現場營運狀況、餐廳規定以及指定保留席的需求，控管餐廳的人潮以確保順利營運。
8.引導顧客就座後，將相關資訊交接給領班。
9.積極傾聽並回應顧客的詢問、疑慮和需求。
10.透過陪同、文字解釋、或在紙上寫下指示等方式來協助任何殘障人士（如視力、聽力或肢體障礙）。
11.確保餐桌擺設正確，每個座位前都有餐巾、乾淨的餐具及標準餐桌擺設中所需的各項物品。
12.執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、補充備品、關燈、鎖門及完成日常清潔清單。
The Western Restaurant Host/Hostess greets and welcomes guests entering the restaurant. The individual is responsible for taking dining reservations and assigning and seating guests to the table.
1. Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
2. Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen staff or management.
3. Maintains accurate recording of all reservations and ensures that special preferences are logged and communicated to relevant colleagues to provide the highest level of dining experience.
4. Maintain an up-to-date knowledge of the hotel's daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
5. Be the champion of hotel offerings, all outlet menus, and special promotions. Actively upsell or cross-promote special offers within the hotel to maximize revenue generation for the hotel.
6. Engage guests in waiting with regards and provide more information on the property services and area attractions/offerings.
7. Ensures smooth running of the outlet by managing customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and operating standards.
8. Escort and seat the guests at their table before handing over to the station Captain.
9. Actively listen and respond positively to guest questions, concerns, and requests.
10. Assist individuals with disabilities, (e.g. visually, hearing, or physically impaired) by escorting them when requested, using words to explain actions, writing directions on paper, etc.
11. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
12. Performs opening and closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklists.
10/21
•提供顧客專業美容美體按摩服務及相關產品知識及行銷。
•維持所有中心之操作、包含相關設施功能運作及接受教育訓練。
•芳療中心日常的整體營運、確認工作區域乾淨衛生且符合飯店標準。
•完成主管交辦事項, 遵循飯店各項標準。
•提供芳療技術服務
•提供美容保養、精油芳療、壓力抒解及養生保健等知識傳達
•維護良好顧客關係
10/14
負責在客房部辦公室日常營運中執行迎賓體驗（包括迎賓櫃台、隨時隨需與服務中心）。透過所有溝通管道為賓客提供 WOW 服務，並與相關部門合作以確保賓客滿意度。運用 OPERA、Infrasys、Go Concierge 與 GXP 系統，透過隨時隨需承諾精神下提升服務範疇。
對飯店設施資訊具有深入了解，能夠透過介紹台北及其周邊多樣的酒吧、餐廳及觀光景點，展現並傳遞 Insider 體驗。熟悉並執行會員忠誠計畫與 W Hotel 品牌標準。以結果為導向，具備強烈承諾，作為部門領導者，致力達成飯店關鍵績效指標（KPI）目標。
客房部辦公室的多元職能發展將讓員工能夠於 客房部辦公室三大主要部門之間輪調。作為進階職等，員工需具備並執行所有相關部門所需的任務與技能，包含第一與第二級別的工作要求。
09/03
對客房、公共區域打掃乾淨後進行檢查，確保品質標準。列印房態差異報表，驗證客房狀態，確定不一致的客房，確定客房清潔的優先順序，並更新退房狀態。協助客房經理管理日常運營，協調客房部與工程部、前臺的溝通。準備、工作報表，完成所需的文書工作。協助客房經理招聘、培訓、評估、諮詢、懲戒、激勵和指導員工等工作。
1.掌握酒店客房狀態，客人情況及其它相關資訊。
2.檢查員工服儀，行為規範及到崗情況。
3.制定工作計畫，培訓計畫及年度預算。
4.安排主管排班，分配工作任務並進行分工。
5.檢查監督各工作區域的清潔衛生和服務品質。
6.負責本部門所有機器設備的維護保養與更新。
7.檢查各分部主管制定的工作計畫。
8.每天抽查重要客人的房間、空房及維修房。
9.督導檢查各分部的培訓。
10.督導檢查各辦公室工作流程及工作狀況。
11.處理客人投訴。
12.熟悉部門內各方位的消防系統開關、設施的位置及使用方法。
13.完成上級安排的其它各項工作。
Inspect guest rooms, public areas, etc. after being cleaned by the Housekeeper to ensure quality standards. Run discrepancy reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms. Assist the Housekeeping manager in managing the daily operations. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office. Prepare, distribute, and communicate changes in assignment sheets. Complete the required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
1. Have the room status, the information of guests, and any other things
2. Checking the employee’s grooming, behaviors, and attendance.
3. Making a working plan, training plan, and annual budget
4. Arranging supervisor’s shift, tasks and dividing work
5. Checking sanitation hygiene and service in all working areas.
6. Responsible for the equipment’s corrective maintenance and update
7. Checking the working plan of supervisors
8. Snap Checking the guest’s room, empty room and repair room
9. Checking the training of Sub-sector
10. Checking working procedures and status in every office
11. Solving the guests’ complaints
12. Knowledge of fire protection systems, the location of equipment, and using method
13. Finish other works assigned by leaders.
10/21
• 提供客人芳療中心資訊與療程內容，並有效率的安排SPA各項服務。
• 為客人營造一個平靜且放鬆的氛圍。
• 負責所有一般行政，確保部門按照健康及安全政策流程。
• 提供產品資訊以及產品銷售。
• 確保整個SPA部門保持高水準的服務。
• 提供符合集團規範的電話禮儀與服務予顧客。
• Provide guest with information and resources to prepare for a meaningful visit, schedule spa services in an efficient and polite manner.
• Create a calm, relaxing, atmosphere for guests.
• Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.
• Provide retail information, help with displays and retail sales.
• To ensure that a high standard of service is maintained throughout the Spa.
• Excellent telephone etiquette and guest service skills.
10/21
1. 負責及有效執行櫃檯相關的服務，包括接待、辦理入住和退房手續、安排客房、外幣兌換業務、出納相關作業以及協助處理賓客的詢問等。
2. 隨時以友好和樂的微笑及專業的態度迎接賓客，並儘量稱呼賓客的名字。
3. 具備與同事及其他部門保持互相尊重的良好溝通能力。
4. 處理賓客的客訴、詢問和要求，如果無法提供協助，將問題快速並明確的轉達值班主管。
5. 隨時保持櫃台工作區域的衛生整潔和遵守公司服裝儀容的規範。
6. 持高標準的服務及道德，特別是飯店集團忠誠計畫會員及其它貴賓的重要性，並重視飯店及賓客的隱私。
7. 主管交辦事項。
*需輪大夜班，大夜津貼150元/日。
*語言津貼：
多益730以上，每月1500元。多益860以上，每月2500元。
日文檢定N2，每月1500元。N1，每月2500元。
*需附外文履歷表(英文或日文擇一)。
10/21
1. 執行校園關係經營、推動產學合作專案及實習媒合活動。
2. 負責實習生招募與管理。
3. 負責規劃與執行新進人員訓練課程。
4. 配合推動企業人力資源提升計畫。
5. 負責廚師證照管理、員工衛生講習及相關教育訓練安排。
6. 可獨立執行主管交辦事項或特殊專案指派。
09/03
協助領班廚師製作負責區域餐點，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，以大幅提升員工滿意度。
1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。
2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。
3.維持廚房的一貫標準並遵循該廚房所規範的準則。
4.於日誌中回報每日產能以及任何問題，包括損壞和破損。
5.遵循酒店的標準作業流程。
6.執行所屬廚房的開始及結束營業的作業流程。
7.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。
8.減少損壞或浪費。
9.以有禮且有效率的方式處理員工需求，並向主管報告任何顧客投訴或問題。
Assist the chef de partie in preparing meals for the assigned area., produce a consistent, high-quality product, and ensure a courteous, professional, efficient, and flexible service consistent with the Capella Standards Policies & Procedures to maximize colleagues' satisfaction.
1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance.
2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section.
4. Report in the logbook all productions and problems daily including spoilage and breakage.
5. Follow the SOP's of the hotel.
6. To perform opening and closing procedures established for the Place of Work as assigned.
7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs.
8. To reduce spoilage and wastage.
9. To handle colleagues' inquiries courteously and efficiently and report colleagues' complaints or problems to supervisors.
09/18
Responsible for coordinating and overseeing all hotel operations in the absence of the General Manager or designated during nights. The principal responsibility is the safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11 pm-7 am.
1. Conduct inspections of the front of house and back of the house during the shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, and Car Parking.
2. Build strong relations with all guests, noting special attention to the hotel's VIPs and return guests to ensure long-lasting guest loyalty.
3. Handling complaints and resolving service 'Glitches', keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests' satisfaction.
4. Efficient check-in and check-out process.
5. Maintain own cash float and correct banking.
6. Update Guest History Maintenance.
7. Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
8. Oversees the Night Audit Function.
9. Compete against a standard of excellence by setting high-performance standards and pursuing aggressive goals.
10. Strive for constant improvements take responsibility for achieving business results and persevere despite obstacles.
11. Diagnose problems and thoroughly analyze information to guide decision-making.
12. Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions.
13. Build and maintain positive relationships with all internal customers and guests to exceed their needs.
負責夜班飯店櫃台相關工作，保障客人入住及安全，並確保在晚上 11 點至早上 7 點期間準確及時地完成夜間稽核工作。
1.輪班期間檢查前廳和後廳，包括前廳、客房部、大廳、餐飲店、公共區域、停車場。
2.與顧客建立緊密的關係，辨識任何特殊需求的顧客、回訪客和 VIP，以建立長久的顧客忠誠度。
3.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。
4.高效率的入住和退房流程。
5.維持自己的現金流動和正確的銀行業務。
6.更新訪客歷史記錄維護。
7.夜間工作人員的員工監督：承包商；搬運工、清潔工、客房服務人員並與人力資源部合作，確保他們的績效得到有效管理。
8.監督夜間稽核工作。
9.透過設定高績效標準和追求進取的目標，與卓越標準競爭。
10.努力不斷改進，為實現業務成果承擔責任，克服障礙堅持不懈。
11.診斷問題並徹底分析資訊以引導決策。
12.在得出結論時評估和吸收關鍵資訊並做出合乎邏輯的、有效的決策。
13.與所有內部客戶和客人建立並維持積極的關係，以超越他們的需求。
10/18
1. 負責擺盤、送餐及聯繫內外場之工作。
2. 負責客人帶位、倒酒水等工作。
3. 於客人用餐完畢後，負責收拾碗盤與清理環境。
4. 負責結帳、收銀之工作。
5. 負責全店的打掃與清理，時而進行環境布置。
09/27
9月全新開幕，業界首創獨棟三層酒吧，每層有獨特主題，不同風格，歡迎加入!
https://capellahotels.com/en/capella-taipei/the-glasshouse
The GlassHouse服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。
1. 卓越顧客服務與體驗
提供最高品質的舒適度，預測並滿足顧客需求，創造令人讚嘆的品牌體驗。
2. 專業餐飲知識與銷售
深入了解菜單與飲品，推薦餐酒搭配並推銷合適替代品。
3. 營運流程與現金管理
嚴格遵守結帳程序，處理現金與信用卡交易，並管理小費收取。
4. 餐廳設置與日常維護
依活動需求擺設餐桌，負責餐廳開閉店作業及設備清潔與保養。
5. 安全管理與問題處理
遵守安全規範，處理緊急狀況與顧客投訴，確保賓客滿意與環境安全。
09/27
夜班房務員負責在夜間維持客房及公共區域的整潔、有序與舒適。此職位的主要任務是確保夜間入住的賓客享有安靜舒適的住宿體驗，同時為隔日的營運做好充分準備，並始終遵循豪華酒店的服務標準。
客房與公共區域維護
• 依據最高客房部標準，清潔並整理客房、套房及指定區域，並依需求補充備品與用品。
• 執行夜間整理／夜床服務，並即時處理客房相關需求。
• 維持夜間公共區域、走廊及服務區域的整潔與秩序。
• 及時回報維修需求、安全隱患及異常房況。
賓客服務
• 以有禮且謹慎的態度回應賓客需求並遞送備品，同時確保其隱私、安全與資訊保密。
團隊合作與回報
• 與夜班房務主任及前台密切合作，掌握房態與賓客需求，並協助完成夜間清潔任務。
• 依標準流程處理遺失物品，並負責安全使用各項設備與清潔用品。
健康與安全
• 確實遵守所有化學品操作、防火安全及衛生清潔相關標準作業流程。
• 維持安全、有序且高效的工作環境，保障自身與同仁的工作安全。
10/02
★工作待遇：32,000~38,000元以上
★夜班津貼300元(日)，加班費另計
★端午、中秋各0.5個月
1.原物料發料作業
2.成品入庫作業
3.庫存盤點作業
09/18
問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。
1. 與客人建立良好關係，以獲得客人的忠誠度。
2. 確保所有與客人有關的送貨服務都準確地記錄下來。
3. 確保所有交通工具的記錄都是完整且正確的。
4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。
5. 協調並及時運送及收取客人的行李。
6. 隨時為抵達的客人及離店的客人打開大門。
7. 時刻保持工作區域的整潔。
8. 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。
9. 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。
Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles.
1. Build good relationship with guests to obtain guests' loyalty.
2. Ensure all the delivery services are noted down accurately.
3. Ensure proper records are maintained for all transportation.
4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure.
5. Able to deliver and collect guests’ luggage in a timely manner.
6. Ensure lobby door is open immediately to the arrivals/departures.
7. Always maintain the cleanliness of work area and equipment used.
8. Greet, welcome and anticipate every guest. Best to greet them with their names.
9. Provide a tour to guests around the hotel.
10/15
櫃台接待
1.負責賓客的接待
2.住宿安排(Check in & Check Out) 等事宜
服務中心
1.負責客人行李、車輛停放之安排
2.住客之旅行資訊及住宿相關服務諮詢協助
3.協助酒吧及會議室準備事宜
初期依面試能力分配工作