★無航空相關經驗可,備有完整培訓★
【關於我們】
一路通有限公司擁有各國語言的人才,這裡有韓國人、日本人、馬來西亞人、美國人等;在這裡學習的不只是客服技巧,更能活用語言,且升遷管道透明,考核調薪制度明確,若您喜歡工作節奏快速、有變化,以及團隊會相互鞭策的多元文化環境,並追求一份穩定且符合未來市場的工作,歡迎加入我們。
【職責說明】
☑ 服務一間大型平價航空公司,透過全日文語音處理各國旅客的疑難雜症。
☑ 細心傾聽客戶需求並且給予專業且正確的解決方案。
☑ 操作客服系統以完成客戶要求,並撰寫和維護客戶資料。
☑ 持續性學習和更新航空法規和產品知識以提供高品質的準確回覆。
☑ 上班時間皆為早班,07:00 - 16:00 或 08:00 - 17:00,將依照國際客服需求更動。
【職務要求】
☑ 日語聽、說、讀、寫均精通。
☑ 英語中等程度,閱讀能力佳。
☑ 細心負責、口語表達流暢。
☑ 高中(含)以上學歷。
☑ 產業與經驗不拘, 有客服經歷優先錄取。
☑ 週一至週五上班(包含國定假日),排休制。
【額外補充】
☑ 此職缺包含含薪訓練共兩至三周,將於上線前完整學習成為專業客服的知識。
☑ 希望您學習熱忱高、細心、有耐心、且出勤狀況良好。
☑ 屬於歡快的工作氛圍和工作節奏快速且有變化的團隊,將於工作中互相扶持和期望成長。
★ 航空業界経験不問!充実した研修制度あり ★
【私たちについて】
一路通有限公司は、韓国、日本、マレーシア、アメリカなど、さまざまな国からの多言語の才能を持つスタッフが集まる会社です。ここでは、単にカスタマーサービスのスキルを学ぶだけでなく、言語を実務で活用する機会も得られます。また、昇進ルートが透明で、評価と昇給制度が明確です。スピード感があり、変化に富む仕事のペースや、チームが互いに切磋琢磨する多文化環境が好きな方、さらに安定した未来市場に合った職を求める方は、ぜひ私たちの仲間になりましょう!
【職務内容】
☑ 大手格安航空会社のサービスを担当し、全て日本語音声で世界中の顧客のトラブルを解決
☑ 顧客のニーズを丁寧に聞き取り、専門的かつ正確な解決策を提供
☑ カスタマーサービスシステムを操作し、顧客の要求を遂行し、データを作成・維持
☑ 航空規則や製品知識を継続的に学び、更新しながら高品質で正確な回答を提供
☑ 勤務時間は早番で、07:00~16:00または08:00~17:00、国際的なカスタマーサービス需要に応じて変更あり
【応募資格】
☑ 日本語のリスニング・スピーキング・リーディング・ライティングが堪能
☑ 中程度の英語力、特に読解力が高い方
☑ 責任感があり、細やかで流暢な口頭表現ができる方
☑ 高校卒業以上
☑ 業界や経験不問、カスタマーサービス経験者優遇
☑ 月~金曜日勤務(祝日を含む)、シフト制
【その他補足】
☑ 本ポジションは2~3週間の有給研修を含み、業務開始前にプロフェッショナルなカスタマーサービス知識を習得
☑ 学ぶ意欲が高く、細やかで忍耐強い方、また勤怠状況が良好な方を歓迎
☑ 明るい職場環境、スピーディーで変化のあるチームで互いに支え合い成長を目指します
★ No Aviation Industry Experience Required! Comprehensive Training Provided ★
【About Us】
Open Access BPO is a multicultural company with talents from various countries, including South Korea, Japan, Malaysia, and the United States. Here, you will not only learn customer service skills but also have the opportunity to apply your language abilities. With a transparent promotion pathway and a clear performance evaluation and salary adjustment system, we welcome individuals who enjoy a fast-paced, dynamic work environment and thrive in a multicultural team that fosters mutual growth. If you are seeking a stable job aligned with future market trends, we invite you to join us!
【Job Responsibilities】
☑ Provide customer service for a major low-cost airline, resolving various customer inquiries in Korean via phone.
☑ Listen carefully to customer needs and provide professional and accurate solutions.
☑ Use customer service systems to fulfill customer requests and maintain accurate client records.
☑ Continuously learn and update knowledge on aviation regulations and products to deliver high-quality, precise responses.
☑ Work hours are early shifts, from 07:00 to 16:00 or 08:00 to 17:00, subject to changes based on international customer service demands.
【Job Requirements】
☑ Proficiency in Korean (listening, speaking, reading, and writing).
☑ Intermediate English skills, with strong reading ability.
☑ Detail-oriented, responsible, and fluent in verbal communication.
☑ High school diploma or higher.
☑ Industry and experience not required; customer service experience is a plus.
☑ Work schedule: Monday to Friday (including public holidays) with rostered days off.
【Additional Information】
☑ This position includes 2-3 weeks of paid training, providing you with comprehensive knowledge to become a professional customer service representative.
☑ We are looking for candidates who are eager to learn, meticulous, patient, and have excellent attendance records.
☑ Join a cheerful and dynamic team with a fast-paced and diverse work environment where team members support and grow together.
[Job Description]
• Establish and maintain long-term partnerships with customers in Southeast Asia
• Support the manufacturer in product promotion, technical presentations, and sales services to customers
• Collaborate with internal sales, marketing, and product teams to ensure strategic alignment
• Report customer requirements to supervisors and teams to assist in problem-solving and provide solutions
• Track and analyze potential business opportunities and propose development plans based on local industry trends
• Collect regional market feedback to support internal product development and business strategy planning
[Basic requirements]
• Strong interest in electronics and technology-related industries
• Experience in sales, channel management, or partner enablement is a plus
• Excellent problem-solving and communication skills with a proactive mindset
• Capable of working independently across multiple regional projects
[Language Skills]
- Malay: Fluent
- English: Upper-intermediate
- Mandarin Chinese proficiency is a plus
【工作內容】
• 建立並維繫與東南亞客戶長期合作關係
• 協助原廠提供客戶產品推廣、技術說明與銷售服務
• 與內部銷售、行銷及產品團隊協作,確保策略一致性
• 根據客戶提出之需求,回報給上級主管和團隊以便協助解決並提供對策
• 追蹤與分析潛在商機之客戶,並根據當地產業趨勢發展,提出建議與開發計畫
• 蒐集區域市場回饋,供內部產品開發與業務策略參考
【基本條件】
• 對電子產業或科技應用有高度興趣與基本理解
• 曾具備銷售、通路管理或合作夥伴支援相關經驗者尤佳
• 良好的問題解決與人際溝通能力,具自我驅動力
• 能獨立處理多項跨區域專案與溝通任務
【語言能力】
- 馬來文:精通
- 英文:中等以上
- 有中文能力者加分
【Contact】
Add our LINE friend:https://line.me/R/ti/p/%40703pfhan
**Native Malay speakers are welcome! **
【About Appier】
Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.
【About the role】
The Sales Development Associate is responsible for sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails for Malaysia market.
【Responsibilities】
- Executing prospect attack campaigns (e.g. cold-calling, email, social media...etc.) to target white space opportunities to generate net new clients.
- Partner with our experienced Business Development and Enterprise Solutions Sales to help qualify the opportunities (inbound and outbound), fill their pipeline, and closure
- Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in Appier product suites
- Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
- Conduct in-depth market research to expand and manage the database of prospects within assigned territory to inform attacking strategy
- Using tools and technologies to improve process efficiency and periodically reviewing and updating our customer relationship management (CRM) system, Salesforce.
【About you】
- We are looking for high-energy, driven professionals with sound business acumen, strong technical aptitude and natural sales instincts to join our Growth Team organization as a Sales Development Associate. You will gain experience interacting with clients of all levels, in a variety of industries, and selling all Appier product suites.
[Essential]
- Min. 1 year of inside sales experience
- Self-motivated, able to adapt to an ambiguous, fast paced sales environment
- Strong phone presence and experience dialing dozens of calls per day
- Ability to multitask, prioritize, and manage time effectively
- Strong problem solving ability
- Crisp oral and written communications in both English and Malay
[Nice to have]
- Professional knowledge of terminology, trends and concepts of digital marketing
Key Responsibilities
• Oversee financial operations for BESS and EPC projects in Australia.
• Review and process intercompany and vendor invoices, payment requests, and bank transactions.
• Manage month-end closing, financial reporting, and variance analysis.
• Prepare and track budget, cash flow projections and cost control reports for projects.
• Ensure compliance with GST, BAS, and local tax regulations.
• Review and approve staff expense claims in line with Group policy, ensuring accurate accounting and documentation.
• Submit financial reports to parent company in accordance to Group requirements (in Chinese, if applicable).
• Act as a business partner to management, providing strategic financial insights.
• Liaise with external auditors, banks, and tax consultants.
• Support continuous improvement in financial systems and processes.
Requirements
• Minimum 5 years’ experience in finance roles within renewable energy or EPC sectors.
• Bachelor’s degree in Finance, Accounting, or related field.
• CPA Australia or equivalent qualification recognised in Australia.
• Proficiency in Microsoft Office and major accounting software.
• Ability to prepare reports in Chinese is preferred.
• Strong interpersonal and communication skills.
• Able to work independently under tight deadlines.
【Role Description】
The Human Resources AS will be responsible for providing HR services for our business units, including recruitment, onboarding, off-boarding, employee relationship management, headcount planning, system training, and project support. Responsibilities extend to our overseas subsidiaries, such as those in Japan, and global transformation initiatives. The role involves performance management, facilitating HR processes, and providing support for various HR initiatives and programs.
【Qualifications】
Bachelor's degree in Human Resources Management or related field
Minimum 3 years of experience in HR management, with at least 2 years handling overseas operations
Familiarity with international HR practices and regulations
Excellent communication and interpersonal skills
Ability to work effectively in a multicultural environment
Fluent in English (speaking, reading, and writing)
Proficiency with major HR management systems
Problem-solving and analytical thinking skills
1.Project schedule planning and control to ensure mass production on schedule.
2.Communication and coordinate with customer/vendors.
3.Manage and wiling to drive cross-functional groups to ensure project completed and success on schedule.
4.Control project from multiple aspects in terms of issue tracking, risk, quality, cost and schedule.
主要負責泰國子公司財務會計、人力資源、總務行政等管理事務:
一、財務會計:
1.負責財務會計管理工作,建立或完善財務管理制度,確保內部控制合規。
2.負責依照當地法規和準時達集團政策按時提供月度/季度/年度財務報告。
3.及時提供財務分析,向管理階層和總部報告業務和營運狀況及風險。
4.從財務角度為營運團隊提供專業意見,進行風險控制管理流程,如盈利能力分析、內控流程管理、應收/應付控制、年度預算、資產管理和財務合規等。 5.確保稅務合規性並滿足法定要求。
6.參與或優化ERP系統的實施和監控,與各方協調,提高系統效率和效能。 7.負責當地財務團隊管理。
8.依要求辦理的其他臨時事項。
二、人力資源:
1.對於應徵人員進行面試及初步評定薪資。
2.薪酬計算與發放作業。
3.工廠人力資源配置,人員狀況了解、規劃。
4.安排教育訓練事務。
三、總務行政:
1.固定資產管理。
2.各地辦公硬體事項規劃、覆核、管理。
3.各項總務、庶務事項核定管理。
4.MIS、法務事項核定管理。
Responsibilities for Managing the Thai Subsidiary's Financial Accounting, Human Resources, and General Administration:
I. Financial Accounting:
1. Manage financial accounting tasks, establish or improve financial management systems, and ensure internal controls are compliant.
2. Prepare monthly, quarterly, and annual financial reports in accordance with local regulations and group policies in a timely manner.
3. Provide timely financial analysis, reporting business performance and operational risks to management and headquarters.
4. Offer professional financial insights to the operations team, including profitability analysis, internal control management, accounts receivable/payable control, annual budgeting, asset management, and financial compliance.
5. Ensure tax compliance and meet statutory requirements.
6. Participate in or optimize the implementation and monitoring of the ERP system, coordinating with all parties to improve system efficiency and effectiveness.
7. Manage the local finance team.
8. Handle other ad hoc tasks as required.
II. Human Resources:
1. Conduct interviews and provide preliminary salary assessments for job applicants.
2. Oversee payroll calculation and disbursement processes.
3. Factory Manpower Allocation: Understanding and Planning Personnel Situation
4. Arrange educational and training activities.
III. General Administration:
1. Manage fixed assets.
2. Plan, review, and oversee office hardware across various locations.
3. Approve and manage various administrative and general affairs.
4. Supervise and approve matters related to MIS and legal affairs.