Job Responsibilities:
Responsible for PEDRO brand Invetory
1. Annual / Seasonal OTB review & fulfilment
2. New launch delivery schedule & plan weekly new arrivals
3. Weekly repeat order submission and management
4. Exit strategy for off-season & slow-movers
5. Pricing, margin & cost (Initial by launch), and markdown & price adjustments
6. Plans and executes ordering and distribution to retail outlets to achieve healthy stock control, movement and inventory levels
7.Generates and analyzes relevant reports to support accurate stocks distribution and identifies slow-moving and top sellable items
8. Works with logistic department on store capacity management, delivery planning, etc,
9. Conducts products and markets analysis on current trends and competitors' action
10. Works with operations teams for Inventory Management, stock taking, audit and control etc
11.Responsible for the brand assigned by the company
隨著公司業務量穩定成長,我們正積極擴編團隊,現正招募 Supply Chain Administrator,歡迎有志於供應鏈管理與客戶服務的你加入我們!
此職位將支援物流與客戶服務相關作業,並與專案經理、採購、財務與營運等跨部門密切合作,確保客戶訂單與交期達成服務水準目標。你將直接向客戶服務經理報告,並與專案經理密切合作,是一個能發揮溝通協調與持續改善能力的關鍵角色。
由於此職務需與國內外團隊密切合作,**具備英文能力(TOEIC 650分以上或同等程度)**將有助於溝通與工作效率。
如果你樂於與各部門合作,並期待在實務中成長精進,這將是一個不容錯過的機會!
Key Responsibilities:
1. Enter SO/PO data and update shipping schedules
2. Coordinate product shipments from suppliers to customer locations to ensure timely and accurate delivery
3. Support customer service activities, including:
(1). Processing and communicating PO commitments
(2). Receiving and managing customer POs
(3). Sending outbound shipment notifications
The Order Support Representative is an internal problem solver with a dedicated relationship to specific manufacturing sites. Their primary function is to help ensure that any non-production issues with an order after the order confirmation are effectively handled, and that any changes to delivery timelines are proactively communicated to the customer. This role serves as a bridge between the commercial operation and key teams responsible for fulfilling orders, including shipping, logistics, supply chain, operations and planning. They give both the sales team and the manufacturing site a single point of contact within the CX team, and work to balance and prioritize requests that come in from all 3 CX regions.
•Acts as the first line of support for Sales and Order Management teams when dealing with a customer request related to delivery, quality or other topics that require PU engagement.
•Engages with logistics, planning and other PU functions to understand the status of customer order related issues to accelerate issue resolution.
•Communicates issue updates back commercial team stakeholders to ensure effective customer updates.
•Triages sales requests related to customer issues and resolves issues on own where possible.
•Executes regular reporting/cataloging of customer-facing issues at assigned PUs and works with PU teams to improve processes.
•Participates on order reviews with PU with the goal of ensuring that upcoming orders are on-track.
•Monitors upcoming “orders due” to confirm with the PU that they are on-track.
•Administrative complaint management via Everest, including RMA creation.
•Builds a working-relationship with the key contacts at the PU they support.
•Executes ERP updates related to customer delivery dates, following input from the PU.