What your day-to-day will look like:
•Client/Stakeholder Management
•Mailroom Services
•Procurement & Vendor Management
•Finance Management- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
•Conduct regular audits to ensure safety procedures on site are in place and working and assist in carrying out safety procedures when needed
•External/Internal Visitor Management
•Site Operations Management
•Ad Hoc responsibilities assigned by the Site Service Manager
•Observe and report all incidents or suspicious activity to the Facilities Manager or Client Security as appropriate for the circumstances and/ or as required by the site.
•Prepare logs, documents and reports as required for the site and take action as required.
•Be a team player and work with other members of the team to meet all team goals and deliver performance excellence
•Create a comfortable, welcoming and hospitable experience for employees and
their guests
•Boost agility in the workplace by managing up-to-date visitor information
•Handle internal & external calls and correspondence.
•Anticipate client needs through observation to create memorable experiences
•Manage stationery requisition and related inventory management
•Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service
Risk Management
•Assist in the implementation and management of property risk management program
•Follow established escalation procedures and incident reporting procedures
•Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
•Achieve Key Performance Indicators and Service Level Agreement targets
Firm First Mindset
•Able to cooperate and work well with others to meet targets
•Support the team effectively as and when needed
•Proven ability to commit to flawless execution while complying with firm’s procedures and standards
Client Focus & Relationship Management
•Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
•Able to interact with the general client staff & vendors with ease
•Ability to manage conflict and conflicting priorities
•Demonstrates ability to work with vendors to deliver efficient services
•Demonstrates proactive & professional approach to customer service