「Associate, Seller Service (L&D Quality Assurance Specialist) 學習與發展品質保證專員」的相似工作

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職缺名稱: Associate, CS Quality Assurance(Ops Support Agents客服案件營運專員) 職務概覽： 我們正在積極招募 Ops Support Agents客服案件處理專員。此職位隸屬 Andon 營運團隊，專注於處理來自客戶投訴升級的案件，特別是產品有缺陷或存在問題的情況，並致力於持續提升客戶體驗。團隊的核心目標是迅速識別商品問題、預防再次發生，並持續優化流程，確保將高品質的產品交付給客戶。 工作內容： • 與跨部門團隊合作，處理涉及有缺陷或問題產品的案例，確保全面提升客戶體驗 · 與倉儲單位緊密協作，迅速調查產品品質問題的根本原因，並採取適當的糾正措施，促進產品銷售的恢復 • 主動評估產品問題的相關風險，作出明智決策，並在必要時上報關鍵問題 • 每日審查來自多個關到管道的客戶回饋，深入研究問題，並針對有缺陷或存在問題的產品提出改善對策 • 透過專案管理執行日常作業流程，確保達成部門 SLA 目標，運用數據分析掌握趨勢、找到流程優化方向，並持續優化運營流程 其他補充：此職位是排班輪班制 必要條件： • 大學以上學歷 · 客戶服務或相關領域的工作經驗 • 能夠接受週末、下午及夜班工作安排 • 在快節奏的環境中擁有良好的適應力與主動性 • 具備卓越的問題解決、分析和溝通能力 • 細心負責，具備良好的適應能力 • 熟悉 MS Office（Excel、Word、PowerPoint） 加分條件： • 具備中上的英語能力，會韓語者尤佳 • 具備Zendesk 等客服工單系統操作經驗 • 具備電商、物流產業相關的工作經驗 招募流程： • 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 • 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 • 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項： • 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 • 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 • 酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 工作內容: 管理個人識別信息（PII）的許可和訪問 獲取内部人員訪問PII的許可並進行審查 使用公司内部系統（VDI, PIPS）來保護個人信息 透過内部工具將加密的PII數據解碼成明文 根據公司政策與規則與公司内部申請單位共享PII數據 上班時間: 晚班/假日班(詳情可透過電話說明) 資格： · 至少1年相關部門或公司的工作經驗。 · 大學或以上學歷。 · 熟練使用MS Excel、MS Word和PowerPoint,SQL語法。 · 注重細節，具有高度責任感。 · 優秀的口頭和書面溝通能力，能夠有效地跨部門協作。 · 能夠適應在動態環境中處理多樣化的任務。 · 強大的問題解決能力，積極主動地改進工作。 · 需要具備英語能力；精通韓語者優先。 優先資格： · 熟練SQL queries · 熟練QC(quality control, compliance control)工作與流程。

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 我們正在尋找一位優秀的客戶服務專員加入線上輿情管理團隊。此職位在識別並升級線上問題、管理負面顧客輿情，以及透過數據驅動的洞察與跨部門合作推動組織改善方面，扮演關鍵角色。 職位概述： 作為線上輿情管理團隊的客戶服務專員，你將負責監控與分析與 Coupang 相關的線上內容，偵測並升級潛在問題，並透過識別痛點與提出流程改善建議，協助提升客戶體驗。你將在結構化的客戶輿情（VOC）管理中發揮重要作用，協助降低風險並支持卓越服務。 工作內容： • 監控並收集與 Coupang 相關的線上輿情（例如社群媒體、論壇、部落格） • 及時偵測並升級負面傳言或問題的擴散 • 在新服務推出期間，建立並管理線上輿情收集流程 • 將收集到的數據量化，並提供可行的洞察以改善客戶服務流程 • 與跨部門團隊合作，解決客戶痛點並推動改善 • 支援儀表板與報告的開發，線上輿情趨勢與影響以視覺化呈現 • 團隊採彈性排班制度，並遵循混合工作模式（以遠端為主，偶爾需到辦公室），依公司需求調整。 必要條件： • 有客戶服務或相關部門經驗，具備強烈的顧客導向思維 • 積極主動、能適應變化，並熱衷於解決問題 • 具備強烈的分析思維，並樂於從多角度探討問題 • 優秀的溝通能力，能進行建設性且具彈性的對話 • 語言要求：具備良好的中文與英文聽說讀寫能力，能應付日常溝通與文件理解 招募流程： • 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項： • 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 • 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 • Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Coupang酷澎正在改變顧客的日常生活，我們的願景是創造一個讓人們不禁自問： 「沒有Coupang酷澎，怎麼生活?」的世界。Coupang酷澎創立的初衷是渴望把購物、飲食和生活變得比以往更便利。秉持初心，我們正在顛覆數十億美元規模的商業模式。作為全球發展最快速的零售公司之一，我們在商業界樹立了可靠的聲譽和存在。擁有新創公司的文化，配上大型全球上市公司的資源優勢，這使我們能夠持續創新和快速推出新服務。在Coupang酷澎的每一天都令人振奮，你可以發揮創造力，親身參與、見證自己和團隊的成長。我們的使命是打造商業的未來，挑戰傳統，突破極限。如果你渴望在不斷變化的高科技世界中創造影響力，那麼現在就加入我們吧。 職稱：【部份遠端】 客服訓練專員 (需輪班) 我們正在尋找一位客服培訓與發展助理。在此職位中，您將負責監控並評估我們線上客服團隊在線上與線下通訊渠道中的服務品質。理想的候選人應對顧客體驗充滿熱情，並致力於透過有洞察力的回饋與有效的輔導推動持續改善。您的貢獻將助於提升服務標準，確保穩定提供卓越的顧客服務。 主要職責： • 實施品質監控流程，對多個顧客互動渠道（電話、電子郵件、即時聊天）進行稽核，並確保遵守服務標準。 • 分析品質保證（QA）數據，以識別服務品質、顧客滿意度（CSAT）及待改善的領域，並向外包服務供應商（OSP）及客服人員提供具針對性的回饋與輔導。 • 與內部知識管理（KM）/培訓團隊合作，識別學習需求，並支援制定具針對性的輔導或複習教材。 • 參與品質標定會議，協助維持評估標準的一致性。 • 支援團隊的長期發展，確保高質的溝通品質、一致且以顧客為中心。 基本要求： 1. 工作經歷: • 具備至少一年品質保證、培訓／輔導或知識管理相關職位的工作經驗。 • 具備電子商務或BPO相關的工作經驗。 • 熟悉客服工單系統(例如 Zendesk)。 2. 所需能力: • 能夠在快節奏的環境中同時管理多個專案。 • 優秀的溝通與協作能力。 • 具備優秀的問題解決能力與批判性思維。 • 能夠分析績效數據並提出可行的洞察與建議。 加分條件： • 具備雙語能力(英文與中文)者為佳。 • 商業、教育、傳播或語言相關領域之學士學位。 工作條件： • 本職位採365天輪班制。 • 標準工作時間為上午9點至下午6點。 • 包含週末及國定假日輪班，實際排班將依營運流程進行調整。 招募流程： • 申請審核 - 電話面試- 視訊面試 - 錄取通知書。 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 注意事項： • 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉。 • 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知。

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 商品上架資訊管理專員 1. 商品上架相關專案管理 (規劃、制定流程並追蹤專案進度、達成專案目標...等) 2.跨部門團隊合作，優化改善上架流程，與產品端合作提出需求並跟進 3.規劃上架培訓流程及多元化素材準備 4.依專案性質帶領1~10位約聘人員，管理工作進度 5.其他主管交辦事項 必要技能 1. 熟悉Microsoft Office及Google Sheet等文書處理工具(熟悉篩選及常用公式如xlookup、樞紐等)。 2. 具備1~2年工作經歷 3. 具備日語或粵語能力 4. 能獨立思考，並依據專案目標分析及規劃具體執行流程 5. 積極主動樂於學習，靈活度高可跨部門溝通與合作 加分條件 1.能靈活應用表單工具功能進行資料分析 2.具團隊帶領或教學培訓經驗 3.英文聽/說/讀/寫程度中上 4.具韓文讀/寫能力佳 招募流程 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Customer Service Senior Specialist (Customer Issue Operation team) Our team plays a crucial role in enhancing the customer experience by analyzing inquiries received through the Customer Service Center. We identify the issues and challenges faced by our users, collaborate with relevant departments to resolve them, and go beyond problem-solving by organizing and analyzing consultation data. Based on these insights, we propose system improvements and development suggestions to internal teams, aiming to elevate both the shopping experience and customer satisfaction. What will you do? Serve as an internal liaison between departments to coordinate and facilitate the resolution of customer issues. This role focuses on aligning internal teams and streamlining communication to ensure timely and effective problem-solving. Manage and handle incident issue related communications and arrangements, addressing situations that may pose PR risks or lead to a high volume of customer complaints. Support internal team management and providing solutions for exceptional cases reported by team members. Organize and analyze customer complaint data to identify trends and areas for improvement. Propose enhancements to workflows and system functionalities, and collaborate with relevant teams to establish optimized processes. Essential Qualifications Proficiency in Mandarin, English, and Korean; fluent communication and participation in meetings in either English or Korean is required. Proven experience in project management or participation in cross-functional projects. Ability to work effectively in a fast-paced environment and adapt quickly to changing situations. Detail-oriented with strong problem-solving and crisis management skills. Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and stakeholders. Preferred Skills Experience in team or people management. Background in e-commerce operations or platforms. Customer service experience, especially in a contact center or similar environment. Experience in data analysis and the ability to derive insights to support decision-making. Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position Title: Customer Service Specialist (系統問題排解客服專員) 我們正在尋找具備邏輯分析力與服務精神的你，專注於系統相關問題的排解與溝通！ 這個職位將承接一線客服無法處理的技術/系統案件，透過分析與協調，為客戶與內部團隊提供最佳解決方案。 What you will do: 承接一線客服升級的系統問題案件，包含網站、App、客服系統等異常狀況 回電聯繫消費者，進一步了解問題情境與影響範圍 快速分析與定位問題，提出適當的解決方案，或整理詳細問題資訊給相關系統單位 辨別單一與多名客戶的共同/潛在問題，並進行風險判斷 當系統單位偵測到問題時，能主動跟進並評估對客戶的影響，提出後續對策與溝通方案 撰寫並更新問題排解與SOP，確保團隊能快速處理類似案件 需具備英文聽說讀寫能力，能閱讀並回覆英文系統資訊、與海外團隊溝通 Basic Qualifications: 具備客服、技術支援或服務業相關經驗 分析與解決問題能力強，能在壓力下快速判斷 善於跨部門協調與資訊整理 具備英文聽說讀寫能力，能與國際團隊溝通 能接受日夜輪班與大夜班支援 【輪班與上班時間】 • 需配合日班與大夜班輪班制度 • 日班時段：07:00–16:00 / 14:00-23:00 • 大夜班時段：22:00–07:00 • 完成培訓並具備獨立作業能力後，可在台灣居家辦公（需穩定網路與安靜工作環境）⸻【我們提供】 • 完整的系統與問題排解訓練，即使非IT背景也能快速上手 • 跨部門協作機會，與工程、產品、營運等團隊密切合作 • 清楚的職涯發展路徑，可晉升至更高階客服管理或技術支援職務 招募流程 • 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項 • 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 • 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 • Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. Job title：Quality Control Specialist (商品審查) What will you do? According to Coupang's service standards, assist sellers in improving business operations and providing an excellent customer experience. The Quality Control Specialist will be responsible for implementing various operational indicators related to seller policy management, reviewing product compliance regulations, promoting internal process optimization, and supporting the implementation of new policies. Key Responsibilities: - Execute seller account suspensions and mediate communications according to seller policy standards. - Review seller-listed products to ensure compliance with relevant regulations. - Develop and implement operational plans from both customer and seller perspectives to enhance overall service experience. - Plan standard operating procedures, propose internal process improvement suggestions, and enhance operational efficiency. - Provide key insights through data processing and analysis to drive seller performance optimization. Essential Qualifications: - 1 years of relevant work experience. - Proficient in MS Excel, MS Word, and PowerPoint. - Detail-oriented and highly responsible. - Excellent verbal and written communication skills, able to effectively collaborate with various departments. - Able to adapt to new challenges and diverse tasks. - Excellent problem-solving skills and continuous improvement of business processes. - Proficient in intermediate to advanced English reading and writing skills; knowledge of Korean is a plus. - Candidates with SQL data processing and analysis skills will be given priority. - Relevant experience in e-commerce and online shopping services. Recruitment Process: - Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider: - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Coupang酷澎正在改變顧客的日常生活，我們的願景是創造一個讓人們不禁自問： 「沒有Coupang酷澎，怎麼生活?」的世界。Coupang酷澎創立的初衷是渴望把購物、飲食和生活變得比以往更便利。秉持初心，我們正在顛覆數十億美元規模的商業模式。作為全球發展最快速的零售公司之一，我們在商業界樹立了可靠的聲譽和存在。 擁有新創公司的文化，配上大型全球上市公司的資源優勢，這使我們能夠持續創新和快速推出新服務。在Coupang酷澎的每一天都令人振奮，你可以發揮創造力，親身參與、見證自己和團隊的成長。 我們的使命是打造商業的未來，挑戰傳統，突破極限。如果你渴望在不斷變化的高科技世界中創造影響力，那麼現在就加入我們吧。 職稱：產品頁審核專員 Catalog Inspector 檢查團隊是負責檢查與提升關於標籤品質以及操作準確性的團隊。檢查員是改善流程的專家，專注於提升專員（標籤員）所執行的標籤工作的準確性。檢查員該領導團隊成員，並與各部門合作，推動檢查流程的改進、分析操作錯誤的類型、完善標準作業流程（SOP），並提升操作人員的技能，以提供更好的成果。 主要職責： • 改善資料標籤流程，通過檢討營運團隊工作來提升工作品質。 • 在分析和檢查過程中發現錯誤根本原因。 • 建立並改善作業標準指引，負責改善在營運方面需要的工具。 • 帶領提升各種標籤專案的準確性，並靈活的與相關部門溝通。 • 規劃標準作業流程，提出內部流程改進建議，提升運營效率。 基本要求： • 具備學士學位或以上學歷。 • 熟練使用Excel 或具有各種資料分析經驗。 • 細心謹慎，具備高度責任感。 • 優秀的口頭及書面溝通能力，能夠與各相關部門有效合作。 • 能夠靈活應對新挑戰及多樣化的任務。 • 優秀的問題解決能力，並能持續改進業務流程。 • 具備中上英語讀寫能力，會韓語者由佳。 • 具備 SQL 數據處理與分析能力者優先考慮。 • 對電商及線上購物服務有相關經驗。 招募流程 申請審核 - 電話面試 - 1場視訊面試 - 錄取通知書 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。

Coupang酷澎正在改變顧客的日常生活，我們的願景是創造一個讓人們不禁自問： 「沒有Coupang酷澎，怎麼生活?」的世界。Coupang酷澎創立的初衷是渴望把購物、飲食和生活變得比以往更便利。秉持初心，我們正在顛覆數十億美元規模的商業模式。作為全球發展最快速的零售公司之一，我們在商業界樹立了可靠的聲譽和存在。 擁有新創公司的文化，配上大型全球上市公司的資源優勢，這使我們能夠持續創新和快速推出新服務。在Coupang酷澎的每一天都令人振奮，你可以發揮創造力，親身參與、見證自己和團隊的成長。 我們的使命是打造商業的未來，挑戰傳統，突破極限。如果你渴望在不斷變化的高科技世界中創造影響力，那麼現在就加入我們吧。 職稱：商品頁審核管理員 Catalog Audit Admin • 我們負責針對整體業務進行商品頁審核，以提升顧客在 Coupang 的購物體驗。 • 透過系統性檢查商品頁，主動發掘可能影響顧客滿意度的缺失與問題，並與相關部門協作，確保問題能夠即時且準確地修正，持續優化商品資訊品質與顧客體驗。 主要職責： • 執行商品資訊管理相關作業，包括資料輸入、進度追蹤與文件整理 • 協助約聘人員（約 10 位）的工作排程與任務分配 • 協助監控每日作業進度，並根據工作量調整與溝通優先事項 • 提供團隊所需的一般行政支援 基本要求： • 熟悉 Microsoft Excel、PowerPoint 及 Google Sheets (能操作基本篩選與公式功能) • 具備 1–2 年行政或營運支援相關經驗 • 能依據團隊目標理解指示並有效規劃執行任務 • 積極主動、樂於學習，並具備良好的跨部門溝通與協作能力 加分條件 • 具備支援團隊營運或排程管理的相關經驗 • 曾參與新人報到或培訓活動之執行與支援 • 具備良好的英文或韓文讀寫能力 招募流程： • 申請審核 - 電話面試- 視訊面試 - 錄取通知書 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 注意事項： • 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 • 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 • 酷澎不會歧視身障人士或退伍軍人，對所有應徵者都提供平等的競爭機會

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。   職位: Customer Service Assistant Manager (Counie Operations) 一線客服組長 我們正在尋找具備領導力與服務精神的你，帶領客服團隊創造卓越的顧客體驗！ 這個職位不僅需要管理團隊，更需要在第一線與同仁並肩作戰，協助解決客戶的各類問題。 職務概覽： 1. 管理並支援約 15 位一線客服同仁，負責團隊出缺勤安排與人力調度，確保服務品質與工作效率 2. 監督與提升同仁的工作績效、服務品質及專業能力 3. 進行主管回電（處理客戶升級案件、投訴或複雜問題） 4. 即時協助一線同仁處理突發事件，並提供專業建議 5. 參與並推動教育訓練、流程優化及服務改善計劃 招募條件： 1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力 3.具高壓環境下獨立及快速處理問題能力 4.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件 5.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料 6.具備團隊責任感 加分條件： 1.處理高敏感客訴經驗 2.具備客服主管回電經驗 3.電商平台運作經驗 其他補充： 1. 需配合輪班制度（週一至週日/早班 08-17；晚班 13-22） 2. 須依排班於不同時段帶班並支援第一線作業 3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公 招募流程 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 面試時間表和結果將透過電子郵件地址通知應徵人員 需要考慮的事項 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 1. Support seller operations projects to help improve seller performance and day-to-day efficiency. 2. Assist in organizing and updating data processes and help deliver seller training based on current policies. 3. Help identify common operational issues across different types of sellers using basic data analysis. 4. Work with sellers to understand their challenges and suggest practical ways to improve. Coordinate with internal teams to ensure policies are followed and provide support when needed. 1. 支援賣家營運專案，協助提升賣家的表現與日常工作效率。 2. 協助整理並更新資料流程，並根據現行政策推動賣家培訓。 3. 透過基本數據分析，找出不同類型賣家常見的營運問題。 4. 與賣家合作，了解其挑戰並提出具體可行的改善建議。 5. 與內部團隊協調，確保政策落實並提供必要支援。

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Catalog Asistant Manager (Globle sourcing) The team is seeking a Program Manager with proficiency in Japanese or Cantonese, who is customer-obsessed, motivated, action-oriented, and able to think systemically to drive new business areas for the team. This role will collaborate closely with cross-departmental teams to build operational plans for launching and scaling new initiative programs. The ideal candidate will demonstrate excellent attention to detail, strong operational process planning, analytical capabilities, and business acumen. This individual should be a self-starter, comfortable working in ambiguous environments, and able to manage multiple operational processes across diverse stakeholder teams. The successful candidate will have a proven track record of building collaborative relationships, managing programs and projects, leading teams, and conducting reporting and analysis. What you will do: • Leverage Japanese or Cantonese language skills to support cross-regional projects and communication. • With a focus on improving catalog quality in Taiwan Coupang Marketplace, create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develop SOPs for manual management where automation is not possible. • Manage a team of 5-10 contractors (including daily attendance, performance monitoring and evaluation, workload management, etc.). • Investigate root causes when issues arise and propose solutions supported by data and evidence. • Drive operational performance improvements and lead projects to expand business and enhance customer and partner team experiences. • Clearly communicate goals, roles, responsibilities, success metrics, and desired outcomes to cross-functional project teams and program stakeholders. • Work independently as well as influence and manage project teams, sub-teams, and subject matter experts to develop, test, or implement new ideas or process improvements. • Ensure that multiple projects within the program roadmap are delivered on time and meet specified objectives. Basic Qualifications: • 4 years of experience in program, project, or process management, or business operations, preferably in the e-commerce industry. • Proficiency in English (speaking and writing) is required. • Proficiency in Japanese or Cantonese is required. • Highly analytical, detail-oriented, strong business sense, and able to thrive in a fast-paced and growing environment. • Ability to gather, analyze, and organize large amounts of data, providing actionable insights and recommendations. • Strong Excel skills. Preferred Qualifications: • 1 year of people management experience. • Experience with SQL or other data-building tools is a strong plus. Recruitment Process • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Coupang酷澎正在改變顧客的日常生活，我們的願景是創造一個讓人們不禁自問： 「沒有Coupang酷澎，怎麼生活?」的世界。Coupang酷澎創立的初衷是渴望把購物、飲食和生活變得比以往更便利。秉持初心，我們正在顛覆數十億美元規模的商業模式。作為全球發展最快速的零售公司之一，我們在商業界樹立了可靠的聲譽和存在。 擁有新創公司的文化，配上大型全球上市公司的資源優勢，這使我們能夠持續創新和快速推出新服務。在Coupang酷澎的每一天都令人振奮，你可以發揮創造力，親身參與、見證自己和團隊的成長。 我們的使命是打造商業的未來，挑戰傳統，突破極限。如果你渴望在不斷變化的高科技世界中創造影響力，那麼現在就加入我們吧。 職稱：商品合規審查專員 Quality Control Specialist 根據 Coupang 的服務標準，協助賣家改善業務運營，提供卓越的顧客體驗。品質管理專員將負責執行賣家績效管理相關的各項運營指標，審核商品合規相關規範，推動內部流程優化，並支援相關新政策的實施。 主要職責： • 根據賣家政策標準，執行賣家帳戶停權與居中溝通。 • 處理並審查賣家提出的申訴，確保回應的準確性和完整性。 • 審核賣家上架商品，確保符合相關法規 • 站在顧客與賣家的雙重角度，制定並執行營運計畫，提升整體服務體驗。 • 規劃標準作業流程，提出內部流程改進建議，提升運營效率。 • 透過數據處理與分析，提供關鍵洞察，驅動賣家績效優化。 基本要求： • 具備學士學位或以上學歷。 • 熟練操作 MS Excel、MS Word 及 PowerPoint。 • 細心謹慎，具備高度責任感。 • 優秀的口頭及書面溝通能力，能夠與各相關部門有效合作。 • 能夠靈活應對新挑戰及多樣化的任務。 • 優秀的問題解決能力，並能持續改進業務流程。 • 至少 3 年 相關領域的工作經驗。 • 具備中上英語讀寫能力，會韓語者由佳 • 具備 SQL 數據處理與分析能力者優先考慮。 • 對電商及線上購物服務有相關經驗。 招募流程 申請審核 - 2場視訊面試 - 錄取通知書 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。

Company Introduction  Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.   We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”  Role Overview   As a QA, you will be responsible for analyzing the audit results conducted by the operators on the CX Audit team. Your responsibilities will include preparing detailed QA reports that offer insights into auditor performance and highlight trends in customer experience defects. This role is crucial to the Cx Audit function, with a primary focus on enhancing overall audit integrity and quality.  What You Will Do   - Report on overall Audit integrity for audits conducted by the Cx Audit team.   - Troubleshoot and deep dive into operator defects; provide regular feedback to Cx Audit team operators based on QA insights.  - Establish and Improve Audit SOPs to reduce human error and ensure audit accuracy >95%  - Suggest and implement improvements to the QA process after post-mortems and deep dive sessions.       Basic Qualifications  - Bi-lingual (Native mandarin and basic / conversational english)  - At least 2 years of experience in an online or internet-based company, ideally within the e-Commerce sector.   Preferred Qualifications  - Detail oriented and solution-driven   - Able to adapt to new tools and processes quickly  - Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects  Remuneration  - Monthly salary of more than NT$ 58,000 (fixed or variable salary varies depending on personal qualifications or performance)    Recruitment Process and Others     Recruitment Process   - Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Details to Consider  - This job posting may be closed prior to the stated end date for application if all openings are filled.  - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  - Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.    Privacy Notice​  - Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:   https://www.coupang.jobs/privacy-policy/​   

我們是國內最大顧問機構，目前正在招募優秀HRD新血，歡迎對HR、L&D、學習有熱忱的夥伴一起加入我們的大家庭! 1. 同仁參訓申請之建議、核轉、資料建檔及統計。 2. 訓練課程規劃、舉辦、授課、班務執行與評估。 3. 中心重大會議議程與活動之執行與評估。 4. 員工關係活動之規劃、執行與評估。 5. 其他主管交辦事項。

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。   職務概覽： Customer Service Specialist (Program Management) 客服創新專案PM 設計、建立並持續優化營運流程，以提升效率並提供卓越的客戶體驗 - 流程開發與優化：設計並優化符合業務目標的工作流程，提升整體效率。透過數據分析找出瓶頸與痛點，並實施具影響力的解決方案。 - 跨部門協作：促進客服部門與其他部門之間清晰有效的溝通，確保合作順暢。作為橋樑，協助客服專案與整體組織目標保持一致。 - 數據驅動決策：建立並監控關鍵指標，如聯繫率、升級率、重複聯繫率、處理時間與客戶滿意度。運用數據洞察找出優化機會並衡量成效。 - 專案管理：主導跨部門專案，確保專案按時交付並符合策略目標。有效管理資源、任務優先順序及追蹤進度。 - 創新與自動化：推動系統化與自動化，減少人工操作並提升可擴展性。與技術團隊合作導入自動化工具與解決方案。 招募條件:   - 至少2年工作經驗，具專案管理或數據分析經驗者尤佳 - 有建立並優化大規模營運流程經驗 - 能夠定義並運用績效指標來找出改善空間並衡量優化成果 - 能在快速變動的環境中有效管理多項任務與優先順序。 招募流程 : 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知  招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動  將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果  注意事項 : 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉  若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知  酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Customer Service Specialist · This Customer Service Specialist aims to give BPO Operations Support, deal with System and Process Maintenance, experienced in customer service, operations support, strong cross-functional communication skills and ability to collaborate effectively with external partners. What will you do? BPO Operations Support 1. Assist in tracking and consolidating operational KPIs for BPO partners (e.g., AHT, resolution rate, CSAT). 2. Regularly check goal progress with BPO partners and report key issues and improvement suggestions. 3. Collaborate with internal stakeholders and BPO partners to jointly resolve customer-related issues. 4. Follow manager instructions and provide timely updates on case handling progress. 5. Support internal initiatives such as system update communications, training coordination, or process change announcements. System and Process Maintenance 1. Be familiar with CS system operations; support account access management and basic troubleshooting. 2. Ensure vendor teams adhere to SOPs to improve accuracy and efficiency. Essential Qualifications: 1. Minimum 1 year of experience in customer service, operations support, or BPO-related roles. 2. Basic understanding of customer service KPIs (such as AHT, FCR, CSAT). 3. Strong cross-functional communication skills and ability to collaborate effectively with external partners. 4. Proficiency in Excel and familiarity with customer service tools (e.g., Zendesk) is a plus. 5. Experience in customer service for e-commerce or startups is a plus. 6. Strong communication and problem-solving skills, with a willingness to learn and adapt to change. Recruitment Process · Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer · The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. · Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider · This job posting may be closed prior to the stated end date for application if all openings are filled. · Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. · Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Job Description What You Will Do? · Design and maintain dashboard for key metrics monitoring; analyze data and develop strategic plans to provide service excellence · Investigate and conduct in-depth analysis of data-driven "root causes" and propose solutions supported by data and facts and share impact. · Drive improvement in operational performance and lead projects to further expand our business and enhance both our customers and partner teams experience. · Develop strong ownership for data analysis and work with cross-functional teams on company-wide perspectives. · Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders · Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements. · Compile and analyze project data to identify trends and opportunities for future growth and improvement · Ensures that multiple projects within program roadmap meet specified timelines to deliver results Qualifications: · Minimum 6-8 years of experience in business analysis preferably in the e-commerce or marketplace industry · Ability to leverage intermediate and higher data visualization tools (e.g. Power BI or Tableau) · SQL building experience is a must · Being able to communicate with English with various team members is a must. · Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders · Works independently, but also influences and manages project status with stakeholders, and test or implement new ideas or process improvements. · When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts and share impact. · Ensures that multiple projects within program roadmap meet specified timelines to deliver results Preferred Qualifications: · Experience in the e-commerce industry in an operational capacity · Experience working with cross-functional teams Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/ Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team. 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion- dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Analyse the market trend and grasp the needs of consumers and business, execute effective Site Merchandising practical strategy leading and efficient, thus building and strengthening the best customer experience What will you do? • Design and implement merchandise strategies to ensure products are presented in the most attractive manner. • Coordinate and oversee merchandise displays at various sales points, ensuring consistency and high standards. • Analyze sales data and customer behavior to adjust merchandise displays and promotional strategies. • Collaborate closely with marketing and sales teams to develop and execute promotional activities. • Monitor inventory levels to ensure adequate product supply and timely replenishment. Essential Qualifications: • 3+ years of work experience in eCommerce marketing or Bachelor’s degree(or above) in related field. • Proficiency with Excel and extracting data through different tools. • Written and verbal Chinese & English language skills at fluent level. • Work experience based on quantitative targets. • A person who is able to maintain work priorities in a complex and rapidly changing situation. • Ability to conceive new ideas and experimentations for consideration. • Detail oriented, high standards and a bias toward action. Preferred Qualifications: • Experience in working in e-commerce OR global brands OR marketing agencies. • Experience with SQL or Tableau is a plus. Recruitment Process • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider • This job posting may be closed prior to the stated end date for application if all openings are filled. • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. • Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met. Privacy Notice • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/