1. Primarily develop marketing communications collateral, including translating articles from English to Chinese, developing sales letters, and producing and sending client newsletters.
2. Maintain client database and client relationship, collate customer satisfaction results.
3. Manage Facebook fan page to increase company awareness; co-manage LINE official account to enhance consumer engagement. Writing publish press release to raise company’s media visibility, reputation and sales - leads all public relations efforts in the market to ensure consistent messaging.
4. Handle internal communication including Employee newsletter, White paper, and related tasks.
5. Ensure all sales materials adhere to company’s global brand guidelines as well as coordinate with Group Marketing. Keep company's website updated under global guidance.
6. Handle incoming requests, understand client’s needs before pass on to the research team.
7. Conduct all marketing activities including client events, speaking engagements, collateral development, and direct mail/email campaigns. Support team on related marketing communication tasks
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position: Senior Program Management Specialist (CS Program Management)
To design, establish, and continuously optimize operational processes to enhance efficiency and deliver exceptional customer experiences.
What You Will Do
- Strategic Process Innovation: Lead the vision for process development across the department. Refine complex workflows across the department and develop scalable frameworks that support long-term organizational growth and agility.
- Advanced Data Analytics and Insights: Oversee the development of sophisticated analytical models to predict trends, identify root causes, and inform strategic decisions. Drive continuous improvement by leveraging predictive analytics and other advanced methodologies.
- Cross-Functional Leadership & Change Management: Act as a liaison across multiple departments, fostering a culture of collaboration and change management. Influence senior stakeholders to prioritize process enhancements and automation initiatives aligned with overarching organizational objectives.
- End-to-End Project Portfolio Management: Manage a portfolio of complex, multi-phase projects with strategic importance. Oversee resource allocation, risk mitigation, and change management plans to ensure successful implementation and sustained impact.
Essential Qualifications
- Require 8 years working experience
- Proven experience in establishing and optimizing large-scale operational processes.
- Strong ability to define and use performance metrics to identify areas for improvement and measure optimization success.
- Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Role/ Responsibilities:
• Demonstrate efficient and effective project management to ensure timely
delivery at high-quality standards.
• Direct supervision of research projects from initiating through to
implementation, analysis of results, and reporting
• Build and maintain a long-term trusting relationship with clients.
• Respond to client inquiries promptly and provide professional suggestions.
• Deliver presentation of findings in both Chinese and English.
• Able to work under time pressure
• Abroad study or work experiences would be a plus.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else! Combining our expertise in human understanding with sophisticated technologies, Kantar's 30,000 people in more than 100 countries help global organizations succeed and grow.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
We are looking for a motivated individual to join our team!
[RESPONSIBILITIES]
1.Support data analysts in the China region to prepare and process primary data;
2.Generate key slides for customer experience reports;
3.Collaborate with data analysts on the creation of analysis;
4. Manage project timelines and delivery for assigned missions;
5. Proofreading and data checking research reports to ensure deliverables are error-free;
6. You will query directly the data from Snowflake with your knowledge in SQL to provide analysis to analysts.
[REQUIREMENTS]
1.1 to 2 years’ experience working with data;
2.Passionate towards the Luxury and Fashion industry;
3. Detail-orientated, fast learner, good time management and able to work in a fast-paced work environment with a can-do attitude;
4. Able to interpret large/small amounts of data and multi-task;
5. Strong communication skills;
6. Strong analytical mind and critical thinking skills;
7. Excellent knowledge in MS Office (Excel, Word, PowerPoint);
8.Skills in Power BI, SQL, R, Python or automation tool is a plus;
9.Exceptional written, oral communication abilities in English and Chinese;
10. Preferably from Statistics, Marketing, Psychology or Economics background;
11. 1 to 2 years’ experience working with data.
Friendly with working remotely, pay rate to be discussed.
我們歡迎對市場研究充滿熱情的人才加入我們的團隊!
這個職位將在深入的市場分析、數據收集和解讀,以及為客戶提供有價值的見解方面扮演著重要角色,成為客戶不可或缺的品牌策略夥伴。您將負責設計研究項目,運用研究方法,以清晰而引人入勝的方式呈現研究結果。這個職位需要具備良好的分析思維、卓越的細節關注能力和優秀的溝通技巧。
工作內容:
• 與不同產業的客戶建立良好的品牌策略諮詢顧問關係
• 瞭解客戶的商業議題,觀察市場和消費者趨勢
• 設計適當的研究方法,管理研究專案計畫,確保數據的準確性
• 展現卓越的專案管理能力,確保按時交付且符合高品質要求
• 與團隊共同合作,為客戶的商業議題提供研究見解
• 積極地參與專案和集團提供的豐富多元學習機會,實現職涯成長發展
Why join Kantar:
We’re the world's leading data, insights, and consulting company. We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
What you'll be doing:
• Build strong and consultative relationships with a wide variety of clients
• Identify client business issues, monitor the market and consumer trend
• Design suitable research methodology, draft data analysis plan, and responsible for ensuring the accuracy of data therein
• Demonstrate efficient and effective project management to ensure timely delivery at high quality standard
• Provide research insights to client's business issues
• Grow with exciting and high-profile projects in a business large enough to support real career development
We are looking for a motivated individual to join our team!
inline is seeking a highly motivated, driven, and emotionally intelligent individual who is interested in building a career in Revenue Operations within the Software-as-a-Service (SaaS) industry. This role offers the potential for promotion to a full-time position based on performance.
As part of the Revenue Ops team, you will be responsible for ensuring the accuracy and quality of customer-related data, supporting key processes such as subscription validation, revenue reporting, and performance tracking. You will also partner closely with cross-functional teams to identify customer behavior trends and business opportunities through data-driven insights.
We’re looking for someone who is not only analytical and detail-oriented, but also proactive and self-motivated — someone who can manage their time effectively, stay organized, and continuously look for ways to optimize processes and improve efficiency. You should be comfortable working under direction, but also take ownership of your work and consistently strive to deliver high-quality results aligned with team and company goals.
Hands-on experience or familiarity with tools such as Salesforce, Excel/Google Sheets (advanced functions), SQL, and Python is highly preferred. High proficiency in English is a plus, as the role involves regular collaboration with regional and global teams.
Given inline’s rapid growth across the APAC region, this is a great opportunity to work in a fast-paced, impact-driven environment where your contributions will directly support strategic business decisions and revenue growth.
工作內容 | What You Will Do
【 出帳管理與流程控管】
負責每月帳單出帳作業之主導與執行,確保排程準時、資料無誤
建立並優化出帳流程,涵蓋內部資料串接、系統邏輯驗證與計費邏輯整合
管理影響出帳金額準確性的各個環節,包括:產品設定、計價條件、UOM、訂閱邏輯、訂單資料等
協助導入跨部門 SOP,確保系統邏輯變更或產品調整能即時反映在出帳流程中
管理與維護出帳系統(如 Zuora),協助開發與測試相關功能與報表
【帳務稽核與數據驗證】
建立帳單稽核流程與機制,定期驗證帳單金額準確性
比對內部訂閱資料與帳單輸出結果,分析與處理差異項目
整合數據並提出優化建議,預防系統錯誤或設定異常造成錯帳
整理、清理及結構化帳務數據,供後續分析與營收報表使用
建立帳務追蹤與錯誤修正流程,提高帳單信賴度與客戶體驗
【專案協作與內外溝通】
作為 Billing 相關專案的 Owner,協助跨部門釐清需求與整合資源
協助釐清客戶帳務問題,透過 Email / Call / 線上會議等方式協作處理
執行內部帳單異常通報與解決流程,並進行改善追蹤與文件化
與產品、工程、客戶成功等團隊密切合作,優化系統與帳務串接體驗
能力需求 | What You Should Have
【技能】
熟悉出帳作業邏輯與流程,有 SaaS 計費背景或使用 Zuora 經驗佳
熟悉 Google Sheet 函數,具備使用 GAS 或 Python 進行自動化處理能力
熟悉 SaaS 訂閱型產品的出帳週期、用量計價(UOM)與價格方案邏輯
能快速理解跨系統資料關聯(如 Salesforce + Zuora)與邏輯設定
熟悉 Google Workspace,能獨立產出報表與管理工作文件
【軟實力】
邏輯思維清晰、細心負責,對資料正確性有高度敏感度
能有效與跨部門(產品、工程、CS、財務等)溝通協作
有強烈責任感與自我驅動力,擅長處理多工任務
有帳務/財務背景、或熟悉訂閱型商業模式者優先
樂於提出改善流程與系統整合建議,並具備實作能力
【 inline 設備 & 環境 】
▮ 交通便利 Convenient location
鄰近捷運站善導寺 6 號出口,步行不到 5 分鐘
▮ 工作環境 Comfortable environment
寬敞明亮辦公室,靠近華山文創區的員工咖啡廳
▮ 工作配備 Provide with equipment
提供 MacBook 及 iPad,自由調整工作升降桌
▮ 年度休假 First year 10 days of annual leave
優於勞基法,到職第 1 年,依在職月份比例即享有 10 天休假
▮ 餐點供應 Free food and beverages
知名餐廳的午餐餐點,專業咖啡師製作飲料及限量甜點
▮ 彈性氛圍 Flexible schedule
開放式的工作氣氛,午休時光自主安排彈性 1 小時
▮ 年節聚會 Annual event
尾牙、中秋烤肉、聖誕節及慶生派對,不定時的人氣餐廳聚餐
▮ 人氣活動 Workshop activity
手沖咖啡課、花藝課、羽球社、吉他社等
▮ 休憩專區 Chill-out area
溫馨茶水間,附有零食區、咖啡機及啤酒機,舒適的沙發區及戶外陽台吧台區