Introduction to the job
Do you like challenges and do you want to work in a fast pacing supply chain environment to support some of the biggest semiconductor companies worldwide? Are you familiar with Logistics Operations and like to managing urgent demands on a daily basis?
If this sounds like you and if you have a strong customer oriented mindset, here is your mission.
Role and responsibilities
For our Global Operations Center in Taiwan we are searching for Supply Chain Professionals. You fulfill the demand of our customers for spare parts and tools for their maintenance activities on some of the most complex machines in the right quantity and at the right time & cost.
Time is of the essence to ensure a seamless production of our customers without interruptions on our machines.
-Handling of urgent material requests from worldwide customers in a rolling 24/7 shift system with the right customer focus, while meeting all milestones related to communication and execution
-Monitoring of worldwide shipments
-Ability to resolve complex issues and drive improvements to further optimize processes
-Ability to support escalations and provide communication proposals for review
-Constructive and reliable communication with worldwide stakeholders from all departments within ASML
-This position requires shift work.
Education and Experience
Bachelor's Degree in related subject i.e. Supply Chain Management, Information Science, Engineering etc. preferred
-Minimum 1 year of relevant experience in an international company, semiconductor industry is preferred
-A tactical thinker with strong interpersonal and communication skills
-Analytical thinking and ability to organize and prioritize workload
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.
There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Stress-resistant; act under high pressure
-Flexible; willing to go the extra mile for the customer
-Excellent professional communication in English, written and oral
-Drive for results; does not stop until solution has been found, even when obstacles arise
-Team player
-Change management competencies
-Convincing, pro-active and “can do” mentality
-Cultural awareness
-Experience with ERP system(s), SAP R/3 knowledge preferred
-Ability to prioritize
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
I. Order Fulfillment
1. Forecast management
2. Order keyin on ERP system and review the material status and production plan
3. Delivery & Shipping arrangement
II. Logistics / Customer Services
1. Freight Quotation on Air / Sea / Rail / Truck
2. Provided the relatd shipping documention/data & tracking the delivey schedule
3. AR management
4. serve the customer inquiry
5. Sample Deliery
6. RMA process
7. EOL review & proces check the data provided by MC then review it with Sales and reply for action
III. Others:
1. Weekly / Monthly Report
2. Reimbursement Application
3. Support for Sales & PL & RD
Synology's portfolio of NAS, IPSAN, networking, and surveillance solutions have already been deployed millions of times around the world. While the bulk of B2C markets may be driven through marketing efforts, B2B is a whole different world, requiring the expertise and careful handling by Synology's Sales Team. Building trust, reputation, and close working ties with local partners is a key ingredient to delivering results.
Synology is rapidly expanding in Korea Region and is seeking multi-tasking experts that can help us drive results in local markets. As a Account Manager, you will be working on creating plans together with other sales and marketing team members to maximize results. At the same time, you'll be working with channel partners to build up a network and to find and develop potential customers.
You will:
- Develop potential business customers and expand market share in Korea
- Regularly visit local channel partners and maintain customer relationships
- Conduct market research, account and order operations, and report accordingly
- Develop business in Korea, including product analysis and presentations, pre-sales consulting, project management and channel promotions
開發客戶和銷售 (Customer Development and Sales)
- 發掘潛在國際客戶 (Identifying Potential International Customers)
- 維護現有客戶關係 (Maintaining Relationships with Existing Customers)
- 制定和執行銷售計劃 (Developing and Executing Sales Plans)
產品推廣和營銷 (Product Promotion and Marketing)
- 制定產品市場推廣策略 (Developing Product Marketing Strategies)
- 參加國際展覽會和貿易展 (Attending International Exhibitions and Trade Shows)
- 管理和更新產品宣傳資料 (Managing and Updating Product Promotional Materials)
業務發展和合作 (Business Development and Partnerships)
- 開發新的市場和銷售渠道 (Exploring New Markets and Sales Channels)
- 建立和維護與國際合作夥伴的關係 (Establishing and Maintaining Relationships with International Partners)
- 談判和簽訂合作協議 (Negotiating and Signing Partnership Agreements)
市場研究和分析 (Market Research and Analysis)
- 分析國際市場需求和趨勢 (Analyzing International Market Demands and Trends)
- 競爭對手分析 (Analyzing Competitors)
- 客戶需求研究 (Researching Customer Needs)
訂單處理和管理 (Order Processing and Management)
- 接收和確認客戶訂單 (Receiving and Confirming Customer Orders)
- 協調生產和庫存管理 (Coordinating Production and Inventory Management)
- 跟進訂單狀態並及時與客戶溝通 (Tracking Order Status and Communicating with Customers in a Timely Manner)
客戶服務和售後支持 (Customer Service and After-Sales Support)
- 提供技術支持和解答客戶疑問 (Providing Technical Support and Answering Customer Inquiries)
- 處理客戶投訴和退換貨事宜 (Handling Customer Complaints and Returns)
- 進行客戶滿意度調查和分析 (Conducting Customer Satisfaction Surveys and Analysis)
(1) 具數據與報表分析能力:
彙整訂單/物料/出貨等管理報表。熟悉 SAP、Excel、Power BI、Power query、SAP等基礎操作。
(2) 需求管理與供應協調能力:
從接收訂單到將商品成功交付給客戶的整個流程管理,涵蓋接收訂單、庫存管理、訂單處理、出貨,並協調供應鏈各部門與客戶溝通,掌握交期變化原因、了解潛在風險,並與工廠端相關部門商討解決方案,確保供給與需求平衡來達到客戶的出貨要求目標。
(3) 參加與客戶的每週定期、不定期會議,報告物料與生產狀況及問題、商討客戶需求與其它相關要求事項。
(4) 具handle ODM tier-1 account fulfillment 工作經驗尤佳。
(1) Data and reporting analysis skills:
Consolidate daily/weekly/monthly management reports for orders/materials/production/shipments. Proficient in basic tools such as Excel, Power BI, Power Query, and SAP.
(2) Demand management and supply coordination:
End-to-end management from order receipt to successful delivery to the customer, covering order intake, inventory management, order processing, and shipping. Coordinate across supply chain functions and communicate with customers to understand reasons for lead-time changes and potential risks, work with relevant factory departments on solutions, and ensure supply-demand balance to meet customer delivery targets.
(3) Customer meetings: Participate in weekly and ad-hoc meetings with customers to report material and production status and issues, and to discuss customer demand and other related requirements.
(4) Experience: Experience handling ODM Tier-1 account fulfillment is a strong plus.