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Job Summary:
Manufacturing Quality Manager is responsible for managing and improving quality assurance and quality control processes across the manufacturing operation. This role ensures that products meet internal standards, customer expectations, and regulatory requirements through effective systems, processes, and team leadership.
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Key Responsibilities:
• Quality System Management:
Implement, maintain, and continuously improve the Quality Management System (QMS) in accordance with ISO 9001, IATF 16949 and industry-specific standards.
• Quality Control Oversight:
Supervise in-process and final product inspections to ensure conformance to specifications.
• Root Cause Analysis & CAPA:
Lead investigations into quality issues using tools like 5 Why, Fishbone, 8D, etc., and implement corrective/preventive actions (CAPA).
• Process Improvement:
Drive continuous improvement initiatives using Lean, Six Sigma to enhance product quality and reduce scrap/rework.
• Audit Management:
Coordinate and manage internal audits and support external/customer audits and certifications.
• Documentation and Reporting:
Maintain and review quality records, inspection reports, and control plans. Generate regular reports on quality metrics and KPIs (e.g., PPM, defect rates).
• Supplier Quality:
Collaborate with procurement and suppliers to ensure incoming material quality; manage supplier audits and corrective actions.
• Customer Interaction:
Handle customer complaints and quality-related inquiries, ensuring effective resolution and communication.
• Training & Development:
Train production and quality teams on quality procedures, tools, and compliance requirements.
Total Rewards
Lead the team in the design, roll out and execution of group-wide rewards, expat management & performance management policies, programs, processes.
Collaborate and influence other functions to continuously improve &/or automate the Total Rewards, Expat Mobility and Performance Management processes.
Lead the design and implementation of harmonized job grading, job titles etc across the ASEAN region.
As CoE for Total Rewards and Performance Management, to actively support the HR Country Leaders and local Total Rewards teams with sustainable solutions on rewards and performance management policies, programs, processes etc. Provide expertise guidance where necessary and assistance whenever required.
Analyze the financial impact of compensation and benefits changes, and make recommendations using data-driven insights to enable the Top Leadership Team to make informed decision-making.
Standardize/ Harmonize Total Rewards policies, programs, processes in each Country operating unit to ensure the strategies employed are cost- effective and in line with the Company’s pay philosophy.
Manage the end-to-end execution of the annual compensation review cycle; collaborating with the Top Leadership Team.
Conduct compensation and benefits benchmarking as needed. The incumbent must demonstrate resourcefulness to tap on own HR network or other prudent means to gather sensitive data/ information.
Actively partner with Country HR Leaders and local C&B Teams to strategize for Collective Bargaining Agreements ‘ (CBA) renewals to arrive at long term financially sustainable CBA terms and conditions.
Expat Mobility Management
Design, drive and manage regional implementation of expatriates’ mobility strategies and programs.
Manage the in-patriation and expatriation of expats.
People Developer
Develop and hone the total rewards’ competencies and skills of the subordinates as well as the local Total Rewards/ Expat Mobility employees.
Develop the next generation of HR Leaders.
Manpower Budgeting
Develop guidelines for merit, bonus, promotion etc - in collaboration with Finance - for annual manpower cost budgeting.
Actively partner with Country HR Leaders to develop a comprehensive labor cost model.
Other duties as and when assigned.
1. Manage business and factory operations for Tainan operation site.
2. Participate in site operations on daily basis.
3. Manage customer expectation and relationship by facing customer in any complaint, issue, and urgent request.
4. Participate in strategy and target setting process.
5. Lead and manage operation improvement projects across all department processes.
6. To develop team members skill to grow organizational capability
7. Serve as a key resource for executive management in understanding and making decision on the business development options available for the Company.
8. Development and implementation of operations KPI's.
9. To build rapport by working with other countries/businesses within the region and the Group for companies in areas of knowledge transfer, sharing of best practices and measures for continuous improvement.