Responsibilities | Leadership & Team Management • Lead and develop cross-functional teams in supply chain and customer service to • achieve operational excellence. • Set clear goals, provide coaching, and foster a high-performance, collaborative culture. • Act as a key decision-maker to resolve escalated issues and ensure smooth daily operations. Supply Chain Management • Oversee procurement, supplier management, inventory control, and logistics to ensure on-time and cost-effective delivery. • Optimize supply chain processes using ERP/MRP systems and key performance metrics. • Align supply chain strategies with business goals in collaboration with sales, engineering, and other departments. Customer Service Management • Manage customer service operations to deliver timely, accurate, and professional support. • Monitor service performance (e.g., response time, resolution rate, customer satisfaction) and drive continuous improvement. • Strengthen client relationships by ensuring effective communication and issue resolution. Requirements | • Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field. • 10 +years of experience in operations, with at least 5 years in a leadership role managing both supply chain and customer service functions. • Proven B2B operations experience in supply chain and customer service, preferably within an industrial or manufacturing environment. • Strong people management skills with proven ability to inspire, coach, and retain high-performing teams. • Experience in global supply chain operations, 3PL management, and customer service performance improvement. • Proficiency in ERP/MRP systems and customer service management tools. • Excellent problem-solving, communication, and collaboration skills, with fluency in English and Chinese.

領導客服團隊。管理一個 13 人的團隊（包含 1 位組長與 2 位資深專員），確保服務品質及營運順暢，並持續推動客服流程的優化。 工作內容包含 : <核心職責> • 確保新進成員能順利完成培訓並融入團隊，為客戶提供高品質的服務。 • 與各相

MaiCoin 客服人員 工作內容： 1.接聽客服專線、回覆客服信箱、使用線上即時對話系統(文字客服) 2.提供客戶產品說明及各項服務，解決客戶問題含客訴處理。 3.管理官方社群 4.整理客戶建議與反饋並提出改善方案，追蹤相關部門處理狀況與進度

7.完成部門主管交辦工作。 ◎ 備註： 1. 有耐心細心，具備良好的溝通協調能力，並有處理緊急事務的應變力。 2. 有客服、風控相關經驗一年以上優先。 3. 需可配合輪班。 ◎ 上班時間 【需配合輪早晚班】 早班07:00~15:00 中班

歷 - 具備一年以上客服相關工作經驗者尤佳 - 在處理困難情況和客戶時，具有高度的耐心和包容力 - 良好的團隊合作精神 - 良好的人際溝通技巧，具服務意識及積極態度 - 良好的問題解決能力 - 熟悉電腦操作，需擅長使用 Microsoft

1. 處理來自電話、傳真和/或郵件的申請案件，如：個人資料變更/查詢/請求，以及協助提供本公司政策/規則之說明與解釋。 2. 處理違反本公司規範之案件。 3. 具有客戶服務基礎與精神，能自動自發並掌握積極時間管理能力，自主完成案件及抗壓性。

- e-Channel Reconciliation and Complaint Handling Officer - Job Brief: The e-Channel Reconciliation and Complaint Handling Officer is the first point of contact for bank customers, providing exceptional service and support while effectively addressing and resolving customer complaints. This role involves handling inbound and outbound calls, managing customer inquiries, and ensuring customer satisfaction while adhering to regulatory and bank policies. Job Responsibilities: • Customer Service: - Answer inbound calls from customers promptly and professionally. - Provide accurate information about bank products, services, and procedures. - Assist customers with inquiries, account management, and transaction processing. - Handle customer complaints empathetically, investigate issues thoroughly, and provide timely resolutions. - Maintain a positive and helpful attitude even in challenging situations. • Complaint Handling: - Receive and register customer complaints through various channels (phone, email, social media). - Investigate complaints by gathering information, interviewing relevant parties, and reviewing documentation. - Analyze complaint data to identify trends and root causes of issues. - Escalate complex complaints to appropriate departments or supervisors for resolution. - Follow up with customers to ensure their complaints are resolved satisfactorily. • Regulatory Compliance: - Ensure adherence to regulatory guidelines and bank policies for complaint handling and customer service. - Maintain accurate records of customer interactions and complaints. - Stay informed about changes in regulations and industry best practices. • Quality Assurance: - Participate in call monitoring and quality assessment programs to improve performance. - Provide feedback to team members and identify areas for improvement. - Contribute to the development and implementation of customer service strategies. • Reconciliation: - Perform daily reconciliation of all e-channel transactions. - Escalate and address any discrepancies or errors with the appropriate departments to ensure timely resolution. - Generate a comprehensive daily report documenting the status of all e-channel transaction reconciliations. Job Requirements: • Education: - Minimum Bachelor Degree. • Experience: - 1-2 years of experience in customer service, call center, or complaint handling. - Experience in the banking or financial services industry is a plus. • Language Skills: - Fluent in Mandarin (Taiwan), Bahasa Indonesia, and English. • Skills: - Excellent verbal and written communication skills to effectively interact with customers and colleagues. - Strong interpersonal skills to build rapport, show empathy, and resolve conflicts. - Ability to analyze problems, identify solutions, and make sound decisions. - Commitment to providing exceptional customer service and ensuring customer satisfaction. - Ability to actively listen to customers, understand their concerns, and respond appropriately. - Ability to manage multiple tasks simultaneously and prioritize effectively. - Ability to adapt to changing situations and handle unexpected challenges. - Ability to collaborate effectively with other team members and departments. - Demonstrate strong integrity, professionalism, and a commitment to maintaining customer confidentiality at all times.

【工作內容】 1. 第一線回覆B2B客戶需求，進行問題排查，並提供解決方式或提報給相關單位。 2. 協助處理日常業務及主管交辦事項。 【需求能力】 1. 具備獨立的英文讀寫能力，在即時通訊軟體上以英語文字形式與客戶應對。(工作中80%需要使用英文讀寫) 2. 對問題的理解能力與邏輯觀念佳，主動積極有責任感。 3. 抗壓性高，具備團體合作特質及對客戶服務有高度熱忱 --------------------------------------------------------------------- 【Job Responsibilities】 1.Serve as the first line of support for B2B clients by responding to inquiries, troubleshooting issues, and either providing solutions or escalating to relevant teams. 2.Assist with daily operations and tasks assigned by supervisors. 【Requirements】 1.Strong English reading and writing skills, capable of communicating with clients via instant messaging in English. (English will be used in approximately 80% of daily work) 2.Strong problem-solving skills with a logical mindset; proactive, responsible, and detail-oriented. 3.Ability to work under pressure, with excellent teamwork and a strong passion for customer service.

您將在客戶現場對所有施耐德產品進行安裝、檢查、維護、故障排除和維修客戶設備和提供技術支援。利用各種工具測試電路和設備、分析設備故障原因並為客戶說明維護手冊內容。 工作職責： 1. 提供卓越的客戶服務與建議。 2. 對施耐德電氣產品組合中的設備執行啟動/調整/測試。 3. 對設備進行預防性、計劃性和計劃外維護。 4. 記錄每個站點所有必需信息，並提供技術報告。 5. 現場工作執行後，提供當日的服務時間和費用，由客戶簽字驗收。 6. 正確記錄、標記設備維修時所使用的所有故障或短缺料件，並將其送回指定的維修地點。 ※此職務須能配合客戶地點出差至其他縣市，但多為當日往返行程，無須長期派駐外地。 What you will do: 1. Provide outstanding customer service. 2. Advise customers on best practice, new services and upgrade opportunities. 3. Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio. 4. Perform Preventive, scheduled and unscheduled Maintenance on equipment. 5. Track Installed Base. (serviceable assets) 6. Submit Opportunity Detected during his interventions. 7. Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives. 8. Leads or contributes to Field Services small projects coordination and execution on customer site. (end of life, modernization, upgrade etc) 9. Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements. 10. Perform basic audits of customer’s electrical systems and equipment. 實際職務內容，請參考 影片1：https://www.youtube.com/watch?v=YD_2OQUBGL4 影片2：https://m.youtube.com/watch?v=iFgJwQ_Ds0M

This role is designed for a senior-level customer service professional who can independently handle advanced and complex customer needs. The position acts as a key support within the team, facilitating cross-department collaboration and ensuring both service quality and customer satisfaction. 1. Communicate with internal teams (e.g., IT, finance) to understand and fulfill customer service requests, such as remittance inquiries, account issues, or app-related support. 2. Understand and follow customer service SOPs to ensure consistent and high-quality service delivery. 3. Handle customer inquiries and complaints across various channels (e.g., phone, chat, email), and ensure timely resolution and follow-up. 4. Coordinate with relevant departments to solve customer issues related to transaction status, delays, or technical concerns. 5. Clearly communicate service updates, account or billing information, and next steps to customers. 6. Maintain positive relationships with customers and collaborate effectively with internal stakeholders. 7. Perform other ad hoc tasks assigned by the supervisor, such as system testing, reporting, or documentation updates.

1. 協助業務執行、客戶服務和資料管理等相關事務。 2. 國內外客戶聯繫並安排提送海/空運貨物進出口需求。 3. 處理國內外客戶之海/空運貨物進出口事宜。 4. 客戶出貨聯絡，協助業務人員 維繫客戶關係。 5. 協助追蹤貨物狀況與國內外客戶郵件回覆。 6. 文件整理及歸檔 7. 主管交辦事項

1. 主導國際認證專案執行： 負責產品認證專案的全面管理，涵蓋從案件啟動、文件準備、測試安排到最終證書取得的每個階段，並確保專案進度、時程與品質得到充分掌控。 2. 執行技術文件審查與測試安排： 根據各國法規要求，進行技術資料初審、測試項目規劃並協調測試排程，確保認證流程準確且順利完成。 3. 跨部門與國內外單位溝通協調： 作為專案樞紐，協調客戶、實驗室、認證機構以及內部團隊的溝通，確保專案順利推進並解決過程中可能出現的各種障礙。 4. 客戶服務與法規研讀應用： 作為客戶案件的主要聯繫窗口，提供即時的認證諮詢服務，包括解答客戶對認證流程、法規要求及技術規範的疑問。同時持續研讀各負責國家的產品認證法規、流程與適用產品範圍，並將其轉化為部門知識資源。 5. 支援認證服務推廣與對外溝通： 在有業務需求時，協助參與對外的客戶交流與服務推廣活動，並根據需求提供專業的說明與實務經驗。 1. Lead International Certification Project Management: Handle the complete management of product certification projects, covering every step from project start, document preparation, test arrangements to getting the final certificates. Make sure project progress, timeline, and quality are well controlled. 2. Review Technical Documents and Arrange Testing: Based on each country's rules, review technical materials, plan test items, and coordinate test schedules to make sure the certification process is accurate and completed smoothly. 3. Coordinate Communication Across Departments and International Partners: Act as the project center, helping clients, labs, certification bodies, and internal teams communicate with each other. Make sure projects move forward smoothly and solve any problems that come up. 4. Customer Service and Regulation Study: Serve as the main contact for client cases, providing quick certification consulting services, including answering client questions about certification processes, regulatory requirements, and technical standards. Also continuously study product certification rules, processes, and product scope for assigned countries, and turn this knowledge into useful department resources. 5. Support Certification Service Promotion and External Communication: When there are business needs, help with external client meetings and service promotion activities, providing professional explanations and practical experience as needed.

【職務內容】 1. 精通產品功能以及操作方式。 2. 熟悉產品業務邏輯及各種常見問題的解決方法。 3. 協助新客戶線上教學(中英文)。 4. 提升優化客戶服務流程。 5. 歸納分類客戶各類型問題，及時將問題傳遞給對應相關人員。 6. 跨部門合作，有效快速的追蹤問題與管理。 7.定期記錄及追蹤客戶使用狀況。

Work Location: Penang, Malaysia Job Type: Full-Time Industry: Customer Service / Outsourcing Services Salary Range: MYR 7100 -8000 Visa Support: Provided Relocation Support: Flight allowance + 1 week of free accommodation Job Description We are hiring Mandarin native speakers (preference given to candidates from Taiwan) to join our global customer support team based in Penang, Malaysia. This role requires fluency in both Mandarin and English to deliver high-quality service to customers across the Asia region. Key Responsibilities Provide professional support to customers via phone, email, and online chat in both Mandarin and English. Guide customers through online ordering and payment processes. Handle customer issues efficiently and escalate urgent matters when necessary. Accurately record customer information and strictly adhere to data security protocols. Collaborate with the team to continuously improve service quality. Achieve performance targets (KPIs) set by the company. Job Requirements Education & Experience: Diploma or Bachelor’s degree (any major; Communication, English, or related fields preferred). Fresh graduates are welcome to apply. 6+ months of customer service experience (in any industry) is a plus. Language Skills: Native-level Mandarin (clear pronunciation, fluent communication). English level B2 (fluent in speaking and writing). Soft Skills: Customer-oriented with patience and empathy. Excellent problem-solving and active listening skills. Able to adapt to a fast-paced work environment. Technical Skills: Typing speed: 40 words per minute with 90%+ accuracy. Proficient in Microsoft Office. Employee Benefits ✅ Malaysian work visa support ✅ Relocation flight allowance ✅ 1 week of free accommodation upon arrival ✅ Multicultural working environment ✅ Career development opportunities #FullTime #CustomerService #Sales #BPO #BusinessProcessOutsourcing #CallCenter #ContactCenter #Teleperformance #TeleperformanceMalaysia #CareerGrowth #Promotion #KualaLumpur #Selangor #Johor #Sabah #Sarawak #CustomerSuccessSpecialist #EastMalaysia #Penang #AirlineIndustry #SocialMedia #Relocation

我們希望你具備 1. 具備至少1年的客戶服務經驗 2. 充分的英文、中文的口語表達能力，優秀的電話客服禮儀尤佳 3. 能夠舉一反三，具備靈活思考的能力 4. 積極主動、喜愛與人接觸 5. 具備良好合作態度及團隊精神，並富有工作激情、責任感 職

Function Description: The Customer Service Engineer is responsible for the machine-related service tasks, which include: • Machine installation • Commissioning of machines. • Execution of machine maintenance. • Perform machine troubleshooting. • Machine upgrade and retrofit • Provide on-site training for customers. • Prepare written reports in full of the service activities, and an explanation of the trouble process details. • The candidate will need to travel within Taiwan (80%) or overseas(20%). CS Business Development: • Active potential spare parts sales and promotion of service maintenance opportunities during service calls. • Work closely with the Customer Service and Sales team.

1業務與行銷文件管理與客戶回覆 2.商務流程作業(訂單、合約、報價單等)並協助對應ERP或CRM系統，維護正確性與即時性 3.客戶與合作夥伴聯繫 4.跨部門協調溝通 5.主管交辦任務 6.後勤支援與會議、展覽活動安排...等

1. 空運進口作業。 2. 與航空公司、報關行及卡車公司聯絡。 3. 國內及國外帳單的製作與應付帳款請款作業。 4. 與國外分公司或代理聯絡、發送文件並進行核對。 5. 根據公司程序滿足 KPI 標準。 6. 其他主管指派的事項。

------------------------------------------------------------- ★職缺② 【澳門】知名星級飯店公關客服開發員（正職人員） [tcl-5] 【工作內容】 • Signing up new

尋找一位動手能力強、細心且具有現場維修經驗的 客戶服務工程師，負責為我們安裝於台灣客戶端的 Optimus 100 STEM 系統（掃描穿透式電子顯微鏡）提供技術支援與維修服務。本職位將是處理現場硬體故障排除、預防性維護、系統校正及安裝支援的第一線人員。 主要職責： 1.進行 STEM 系統的現場安裝、診斷、故障排除與維修。 2.執行依據標準作業流程的預防性與矯正性維護工作。 3.詳實紀錄服務報告與客戶維修紀錄。 4.教導用戶正確操作儀器與基本保養程序。 5.協助遠端技術團隊處理複雜故障與零件更換。 6.提供安裝後的保固與延伸服務。 7.依照服務合約及時回應客戶需求。

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review. • Work and assist the Sales team in managing their Customer pre & post shipment. • Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable) • Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution. • Manage customer’s portal update and customized report if required. • Update customer production change requirement within Future System to optimize inventory planning. • Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

，確保準時交付並平衡風險。 5. 確保物流資產有效運用，達成快速交付與成本優化目標。 6. 與銷售、客服、財務及其他區域團隊協作，實現短期與長期營運目標。 7. 持續檢討與優化物流流程，確保符合法規要求並符合客戶標準。 Key