What You'll Do:
• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Update customer on status of Lam tools as needed.
Major responsibility is Micron Taiwan new tech node high peak ramping task include daily service operation, installed base performance improvement, maintain customer satisfaction, as key sponsor to lead local team and co-work with PG/CSBG/Sales to make customer and company's goal completed
Job Duties and Responsibilities (Technical / Operational responsibilities / Performance objectives of this position) 60% of time
• Represent field service head to customer, develop and maintain good customer relationship. Be accountable for service operation to achieve company goals.
• Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications.
• Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products
• Co-work with sales, service team, process engineering and product group closely to support customer technical and production requirements, evaluate product performance and best solution delivery
• Forecast and control I&W within ISR plan and manage the utilization of engineers for a balanced absorption result.
• As bridge of customer and product group to deliver clear issue statement and support need to keep improving and demonstrating system performance, available and reliability.
• Coordinate hot escalation with local and support team, manage and arrange resources to estimate down case and interruption of production
• Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously.
People Management (Responsibility for leading, motivating and developing staff) 40 % of time
• Be responsible for training, motivation, employee development and discipline of assigned employees.
友達光電專注於提供高品質的液晶顯示器及其他顯示解決方案,廣泛應用於電視、手機、電腦及其他消費電子產品。隨著業務快速發展,友達光電在全球擁有先進的研發能力與生產基地,持續引領顯示科技的創新。
我們目前正在尋找海外人才來擔任製程/設備工程師,以強化我們的技術團隊。無論你來自哪個國家,只要你具備中文溝通能力,並對機械及設備有熱情,歡迎加入我們!
【工作內容】
1.生產設備機台評估、故障排除、異常分析與追蹤處理
2.緊急/即時機況問題之處理
3.評估設備相關物料備品及廠商
4.生產設備效能改造、升級或開發
5.利用智慧製程系統分析及生產設備作業流程改善
6.製程異常分析、追蹤及優化改善
【需求條件】
1.碩士以上,理工相關科系。
2.具中文溝通能力者尤佳。
我們期待你的加入,一起創造未來!
AUO is focused on providing high-quality LCDs and other display solutions, widely used in televisions, smartphones, computers, and other consumer electronic products. With rapid business growth, AUO has advanced R&D capabilities and production bases worldwide, continuously leading innovation in display technology.
We are currently seeking overseas talent to take on the role of Process/Equipment Engineer to strengthen our technical team. Regardless of where you come from, as long as you possess Chinese communication skills and have a passion for machinery and equipment, we welcome you to join us!
[Job Responsibilities]
1.Evaluate production equipment, troubleshoot issues, analyze anomalies, and track resolutions.
2.Handle urgent/immediate equipment status issues.
3.Assess equipment-related materials and suppliers.
4.Transform, upgrade, or develop production equipment for better performance.
5.Use smart process systems to analyze and improve production equipment workflow.
6.Analyze process anomalies, track, and optimize improvements.
[Job Requirements]
1.Master's degree or above in engineering or related fields.
2.Fluency in Chinese is preferred.
We look forward to your joining us to create a bright future together!